Account Manager
4 weeks ago
Description
Tysons Galleria Parking Account ManagerCompensation: $50,000 salaried manager positionBenefits: Medical, Dental & Eye insurance available for all salaried positions. Other benefits to be discussed at time of offer.
Job Summary
An AmeriPark Parking Account Manager is responsible for the oversight of the parking and other non-valet transportation programs at the high-end Tysons Galleria in McLean. In this capacity, the Parking Account Manager provides leadership and direction to department staff, overseeing self-parking operations and technology aspects in all areas on the property, and other transportation initiatives as set forth by the client. Garage locations vary in complexity but are centrally located within a 1-mile radius.
Responsibilities
Responsible for hiring, training and development of Parking Attendant and Cashiers
Responsible for managing all employees by setting work expectations and leadership standards
Develops directly reporting supervisors and team members to create a highly engaged environment
Offers consistent and timely feedback to hourly staff to ensure effective communication between supervisors, management and staff
Coordinate parking and transportation activities with other departments
Develop and implement programs to improve guest and employee satisfaction
Work through scheduled team meetings to develop strategies to improve employee satisfaction
Ensure appropriate and timely investigation response to guest and employee concerns
Oversee team member audits and follow-up to ensure all guidelines and policies are followed
Encourage team member development and participate in employee interviews for all positions
Work closely with property management by attending weekly or daily meeting with GM and Management to build a relationship and ensure expectations are met
Manage operating budgets, labor and non-labor budgets
Uphold and implement programs to support community involvement and property management initiatives involving parking and valet operations
Assist with other parking operation duties as necessary, such as increased volume during holidays and peak season, jumping in to help or even scheduling yourself with your team for training and accountability, etc,.
DESIRED CHARACTERISTICS
A strong passion for delivering the highest quality results for your guests, team and client
Very adept computer/analytical skill set
Able to decipher reports, identify trends, compile data and extract to GM in at-a-glance report at regular reporting intervals
Flexible availability, open to peak times including days, nights and occasional weekends as the season and role require
Ability to achieve results through the flawless execution of calculated strategies and objectives
Strong organizational, planning, delegation, mentoring and coaching skills, and a hunger to participate in regular training in each category not already "mastered"
Demonstrated desire to sharpen skills and develop in all areas of management
Able to schedule employees (no more than 10) and understand basic scheduling strategy
Experience managing in a high-scale, multi-operation single location (parking strongly preferred)
Ability to meet deadlines while maintaining 100% focus on regular duties
Must have excellent written and verbal skills to effectively communicate with all levels of the organization
Must be proficient in Microsoft programs such as Word, Excel, PowerPoint and Access.
Strong customer service, interpersonal and organizational skills
Ability to work well in a team environment as well as independently
Ability to think quickly and to make sound decisions
Qualifications/Requirements
Requirements
Minimum 3 years of operations management experience in hospitality industry, including experience in guest and/or customer service (parking industry preferred)
Minimum 2 year degree involving Computer Science, Accounting or IT. Bachelor’s degree in Computer Science, Accounting or IT from a four-year college or university is preferred but not required.
Verifiable work history matching resume
Working knowledge of parking and transportation systems software a plus
Must be available to work on weekends, holidays and nights on occasion, as required by season and role
Must be able to work outdoors in varying weather conditions, walking/traveling to multiple locations on property throughout the day
Valid state driver’s license with a clean driving record
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