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Account Manager
4 months ago
Job Summary:
We are seeking a skilled and motivated Account Manager to join our dynamic team. The Account Manager will be responsible for building and maintaining strong relationships with our clients, serving as the primary point of contact, and ensuring client satisfaction. The ideal candidate will have excellent communication and negotiation skills, a strong customer focus, and a proven track record in account management.
Responsibilities:
- Develop and maintain long-term relationships with a portfolio of assigned clients.
- Serve as the primary point of contact for client inquiries, requests, and concerns.
- Understand clients' business objectives and provide strategic guidance and support to achieve their goals.
- Proactively identify upsell and cross-sell opportunities to maximize client revenue and profitability.
- Collaborate with internal teams, such as Sales, Marketing, and Operations, to ensure smooth client onboarding, implementation, and ongoing support.
- Conduct regular business reviews with clients to assess their satisfaction, identify areas for improvement, and present new product or service offerings.
- Manage Marketing Campaigns and support Sales Team with Customer Relationship Management (CRM) account – ensuring all leads are correctly categorized and all existing data is accurate and complete.
- Monitor and analyze client performance metrics, providing insights and recommendations to optimize their results.
- Prepare and deliver accurate reports and forecasts to management and clients.
- Stay up-to-date with industry trends and market conditions, sharing relevant insights with clients to enhance their business strategies.
Qualifications:
- Bachelor's degree in business administration, marketing, international relations, or a related field.
- 2+ years Account Management experience, preferably in a B2B environment.
- Effectively present and educate clients on the benefits of the Duty of Care program
- Excellent communication, interpersonal, and relationship-building skills.
- Strong customer focus and ability to understand clients' needs and expectations.
- Proactive and self-motivated with the ability to work independently and as part of a team.
- Exceptional negotiation and problem-solving skills.
- Proficient in using CRM software and other relevant tools.
- Familiarity with the industry's best practices and market trends.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Willingness to travel occasionally to meet with clients as needed.
If you are a results-oriented professional with a passion for client success, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you believe you are the ideal candidate for this position.
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