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Manager, Continuous Improvement

2 months ago

WinstonSalem, United States Inmar Full time

We are seeking a professional with excellent leadership, operational execution, process transformation, change management and communication capabilities. The Manager of Continuous Improvement will lead strategic, transformational and operational improvement projects working with a cross functional team to enable process, technology and organizational effectiveness. This individual must be able to work collaboratively across the division engaging with all levels and departments.

Technical (50%)

  • Proficient in various project management and automation platforms with the ability to execute and optimize performance.
  • Implement process automations for efficiency gains and monitor progress through metrics and dashboards
  • Use data analytics for process and cost analysis
  • Establish metrics and conduct detailed analysis
  • Able to perform data analysis for process mapping, operational effectiveness and cost analysis to determine project feasibility.
  • Present results clearly to Executive Leadership
  • Create documentation to empower teams for self-sufficiency
Project Management (35%)
  • Lead project teams, developing business cases and ROI for growth. Devise project plans to manage projects from inception to control including the development of audit KPIs to ensure process improvement is stable and sustainable.
  • Lead a portfolio of projects and be able to resolve conflicts and identify solutions to move projects to successful completion.
Operational (15%)
  • Partner with Division leaders to design and support effective and efficient organizations by implementing operational improvements, process enhancements, organizational effectiveness, and technical solutions. Assist with the change management development, communication and execution plans.
Required Qualification:
  • 8-10 years' experience in Finance, Operations or Continuous Improvement.
  • Bachelor's degree; Master's Degree preferred.
  • Lean Six Sigma training/certification preferred
  • Experience with Salesforce, Alteryx/RPA and Monday.com preferred
  • Project Management Professional (PMP) certification, a plus
  • Excellent written and verbal communication skills with the ability to communicate with confidence, clarity, and focus; able to convey concepts and considerations to non-technical and technical experts alike
  • 10% travel as needed
  • Leadership skills with the ability to collaborate and build relationships across organizations, bridge gaps between teams, and successfully influence without authority
  • Advanced knowledge/use of Microsoft and Google Suites
Individual Competencies:
  • Teamwork: Builds relationships and works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information and achieve results.
  • Communication: Giving and receiving messages and information in written, oral, and visual formats in a clear and concise way for a complete understanding of meaning and intent.
  • Problem Solving: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.
  • Establish Focus: The ability to develop and communicate goals in support of the business' mission.
  • Integrity: Gains the trust of others by taking responsibility for own actions and telling the truth.
  • Negotiation: Effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties.
  • Business Acumen: Understands and is aware of how to think about and successfully make the right business decisions through the utilization of industry-specific knowledge and skills and strategic thinking tools and skills.
  • Vision & Strategy: Takes a long-term view and builds a shared vision with others while positioning the organization for future success by identifying new opportunities, formulating objectives and priorities, and implementing plans consistent with the long-term interest of the organization in a global environment.
The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

While performing the duties of this job, the associate is:
  • Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
  • Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
  • Occasionally required to stand, kneel or stoop, and lift and/or move up to ## pounds.
  • Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.
As an Inmar Associate, you:
  • Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
  • Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
  • Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.
  • Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
  • Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.
  • Support a safe work environment by following safety rules and regulations and reporting all safety hazards.


We are an Equal Opportunity Employer, including disability/vets.