Customer Service Representative
1 month ago
PRIMARY RESPONSIBILITIES:
- Provide timely, accurate customer service by answering inbound calls, researching inquiries and responding to coverage, billing and policy related questions
- Rewrite or generate new policies by recommending available coverages and products to meet client's insurance needs
- Continued professional growth by completing various corporate product training courses throughout tenure with Westwood
- Build customer service knowledge by taking personal initiative for learning additional processes and client-specific procedures to support customers in secondary areas and provide comprehensive, well-informed responses to inquiries
- Gain knowledge of department processes and procedures
Education: High School Diploma/GED
Experience: 1 year relevant experience
Licenses/Certifications: Property & Casualty insurance license
Starting Pay: $23.00 per hour
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