Catering Conference Service Manager

1 week ago

Mackinac Island, United States Schulte Boutique + Lifestyle Full time
Schulte Hospitality Group is seeking a dynamic, service-oriented Catering Conference Service Manager to join our Inn at Stonecliffe team The Inn at Stonecliffe was built in 1904 and is located on the beautiful Mackinac Island, Michigan. For centuries, Mackinac Island has been an ideal summer vacation spot with about 1 million visitors each year and about 15,000 a day during its main tourist season.

SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team

What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

Work Today, Get Paid today, with Daily Pay

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one

Multiple Health Insurance and Life Insurance options

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more

Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES
  • Responsible for learning the hotel brand and strategy Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience
  • Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions
  • Provides advice to clients on all aspects of hotel facilities and services when proposing and contacting groups and events
  • Establishes client base of organizations, associations, and corporate businesses through direct sales efforts to secure business for the hotel
  • Negotiates food and beverage, function space, room rates, and hotel services that meet or exceed hotel revenue goals Achieve all predetermined sales goals for revenue and sales activity
  • Negotiate contracts according to company standards
  • Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented
  • Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures Provide prompt and accurate responses to all client requests for proposals and information
  • Consistently meet or exceed sales goals including predetermined revenue and sales activity
  • Monitors local competitors and compares their operation with his/her operation
  • Completes daily/weekly/monthly reports as directed by the DOS/GM
  • Participate in Quarterly/Annual Business and Marketing Plans, assist with budget process
  • Provide prompt and accurate responses to all client requests for proposals and information
  • Perform various other duties as assigned to meet business objectives
EDUCATION AND EXPERIENCE
  • Minimum of High School education, post-high school education preferred
  • Minimum of three (3) years in hotel or conference Catering/Sales
KNOWLEDGE, SKILLS AND ABILITIES
  • Ability to communicate effectively verbally and in writing
  • Excellent listening and problem-solving skills
  • Ability to exceed expectations of guests and team members
  • Negotiating Skills
  • Strong computer skills
  • Must have flexible work hours that may include evenings, weekends, and holidays


*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Schulte Hospitality Group is an Equal Opportunity Employer.

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