Current jobs related to Lead CSR - Orland Park - Fifth Third

  • Operations Support

    3 months ago

    Buena Park, United States Tawa Supermarket Inc Full time

    Job DescriptionJob DescriptionWalong Marketing, Inc. is looking for an experienced Operations Support (CSR) - Bilingual in Chinese who has the ability and desire to function as part of a team. The candidate must have strong communication skills, a positive attitude, be prepared to multitask, and adapt well to change.*Serious applicants only, this is not an...

  • HVAC Customer Service Representative

    4 months ago

    Fruitland Park, United States Munn's Air Conditioning & Heating Full time

    Job DescriptionJob DescriptionMunn's Air Conditioning & Heating in Fruitland Park, FL is looking to hire a full-time HVAC Customer Service Representative (CSR) to assist our customers over the phone. Do you enjoy helping others? Would you like to work with a company that provides a great work environment and compensates you well for your skills? If so,...

  • Customer Service Lead

    3 weeks ago

    Overland Park, United States Chief of Staff KC Full time

    Leadership duties:CSR Department metric reportingDrive Department RevenuePeer coaching & trainingAct as a mentor for new hires and current CSR teamRun billing & end of month processesContinual Process ImprovementProfessional Growth and DevelopmentHandle first level escalation callsHandle first level invoice corrections, credit memos, customer...

  • Customer Service Lead

    3 weeks ago

    Overland Park, United States Chief of Staff KC Full time

    Leadership duties:CSR Department metric reportingDrive Department RevenuePeer coaching & trainingAct as a mentor for new hires and current CSR teamRun billing & end of month processesContinual Process ImprovementProfessional Growth and DevelopmentHandle first level escalation callsHandle first level invoice corrections, credit memos, customer...

  • Personal Lines Insurance Agency CSR

    4 months ago

    Bethel Park, United States Bill Flinn Agency Full time

    Job DescriptionJob DescriptionEXPERIENCED PERSONAL LINES INSURANCE AGENCY CSRQuite possibly the best insurance agency CSR job ever! No cold calling. No Outside prospecting. Focus on your client relationships First and foremostYou advise and counsel clients on coverage options. You help them understand their insurance decisions. And you solve their insurance...

  • Customer Service Team Lead

    1 week ago

    Hanover Park, United States ProAmpac Holdings, Inc. Full time

    Description ProAmpac is a leading global flexible packaging company, and we are currently seeking a detail-oriented, eager and positive Customer Service Team Lead who excels in a fast-paced environment with a desire for continued learning and growth. (This is not a call center position) Why YOU should consider a career with ProAmpac: Safety First. It’s...

  • Customer Service Rep04596 430 Market St

    1 month ago

    Elmwood Park, United States Domino's Franchise Full time

    Job Description You'll never get a second chance to make a first impression! That's why we are only interested in CSRs who are cheerful and exude positive energy. We need folks in this position who will make our customers say Wow! The most important skills required to be a successful CSR are a great demeanor, attention to detail, and the ability to...

  • Customer Service Team Lead

    1 week ago

    Hanover Park, Illinois, United States ProAmpac Holdings, Inc. Full time

    About the RoleWe are seeking a highly skilled Customer Service Team Lead to join our team at ProAmpac Holdings, Inc. This is a fantastic opportunity for a detail-oriented and customer-focused individual to take on a leadership role and drive exceptional customer service.Key ResponsibilitiesEngage with customers to understand and meet their complex needs,...

  • Customer Service Team Lead

    1 week ago

    Hanover Park, United States ProAmpac Holdings, Inc. Full time

    Description ProAmpac is a leading global flexible packaging company, and we are currently seeking a detail-oriented, eager and positive Customer Service Team Lead who excels in a fast-paced environment with a desire for continued learning and growth. (This is not a call center position) Why YOU should consider a career with ProAmpac: Safety...

  • Senior Customer Support Specialist

    4 weeks ago

    Winter Park, Florida, United States Conduent State & Local Solutions, Inc Full time

    Company Overview:Conduent State & Local Solutions, Inc. is dedicated to delivering essential services and innovative solutions for Fortune 100 companies and numerous government entities, ensuring exceptional outcomes for our clients and the communities they serve. Position Summary:As a Lead Customer Care Representative, you will play a crucial role in...

  • Customer Operations Specialist

    4 weeks ago

    Buena Park, California, United States Tawa Supermarket Inc Full time

    Operations Support (CSR) Job OverviewTawa Supermarket Inc. is on the lookout for a skilled Operations Support (CSR) who is bilingual in Chinese to enhance our customer service efforts. The successful candidate will demonstrate exceptional communication abilities, a proactive demeanor, and the capacity to manage multiple tasks while adapting to dynamic...

  • Customer Service Representative/Operations Support

    1 month ago

    Buena Park, United States 99 Ranch Market Full time $25

    Walong Marketing, Inc. is looking for an experienced Operations Support (CSR) - Bilingual in Chinese who has the ability and desire to function as part of a team. The candidate must have strong communication skills, a positive attitude, be prepared to multitask, and adapt well to change.*Serious applicants only, this is not an entry-level position. We desire...

  • CSR/Water Center Specialist

    4 weeks ago

    Severna Park, United States Atlantic Blue Water Services Full time

    Atlantic Blue Water Services, an established Water Treatment & Plumbing company is looking to add a Full-Time Customer Service Representative to our team at our newest location Great work environment & benefits available such as PTO, health insurance & retirement plan with employer match Job Details: The candidate must be a reliable and hardworking...

  • Senior Customer Support Specialist

    4 weeks ago

    Winter Park, Florida, United States Conduent State & Local Solutions, Inc Full time

    Company Overview:Conduent State & Local Solutions, Inc. is dedicated to delivering essential services and innovative solutions for Fortune 100 companies and over 500 government entities, ensuring exceptional outcomes for clients and the communities they serve. Position Summary:As a Lead Client Service Representative, you will be the primary point of contact...

  • Customer Relations Representative

    3 months ago

    Oak Park, United States Colin Fane - State Farm Agent Full time

    Job DescriptionJob DescriptionAre you a customer-focused professional with a passion for providing exceptional service? State Farm is delighted to present an outstanding career opportunity as a Customer Service Representative (CSR) on Colin Fane's team. We believe that Colin Fane's team is the perfect fit for individuals who are committed to going...

  • Quality Systems Specialist

    4 weeks ago

    Highland Park, Michigan, United States Yanfeng Automotive Full time

    Job OverviewThe primary role of a Quality Systems Specialist is to manage and enhance all internal documentation in accordance with the requirements set forth by Yanfeng and relevant standards. This position is also tasked with implementing both Global and Regional standards, ensuring customer satisfaction through adherence to Customer Specific Requirements...

  • Entry Level Logistics Coordinator/CSR

    1 month ago

    Schiller Park, United States ROCS Grad Staffing Full time

    Job DescriptionJob DescriptionWhy You Want To Work Here:We are the leading provider of transportation management and aviation solutions. This position offers you the opportunity for a stable long-term career with a growing organization. We provide global support and looking for someone who is a quick learner with strong problem solving...

  • Entry Level Logistics Coordinator/CSR

    3 weeks ago

    Schiller Park, United States ROCS Grad Staffing Full time

    Job DescriptionJob DescriptionWhy You Want To Work Here:We are the leading provider of transportation management and aviation solutions. This position offers you the opportunity for a stable long-term career with a growing organization. We provide global support and looking for someone who is a quick learner with strong problem solving...

  • Senior Test Automation Engineer in.NET

    1 week ago

    Overland Park, Kansas, United States EPAM Full time

    About EPAMEPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. Our dynamic and inclusive culture fosters collaboration and innovation, enabling us to deliver cutting-edge solutions that drive business success.Job SummaryWe...

  • Senior Test Automation Engineer in.NET

    6 days ago

    Overland Park, Kansas, United States EPAM Full time

    About EPAMEPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. Our dynamic and inclusive culture fosters collaboration and innovation, allowing us to deliver cutting-edge solutions and provide opportunities for growth and...

Lead CSR

4 months ago

Orland Park, United States Fifth Third Full time

Make banking a Fifth Third better

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. Function in a capacity that performs the most complex duties of a CSR, exercising considerable independent judgment.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIESAND RESPONSIBILITIES:

  • Customer Service:
  • Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
  • Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude.
  • Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues.
  • Maintain a position of trust and responsibility by keeping all customer business confidential.
  • Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
  • Bank Operations/Transactions:
  • Perform daily office responsibilities, working with the PB, FSR, or FCM, to maintain the efficient operation of the office.
  • Cash withdrawal and check signing approvals.
  • Approval of ace transactions.
  • Night deposits.
  • Dual Key Process.
  • Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors.
  • Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes.
  • Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures.
  • Perform in the role of training and development personnel for new CSRs and /or existing CSRs as needed.
  • Help to identify any other CSRs who are capable of training new staff members.
  • As Lead, monitor the operation behind the CSR line.
  • Delegate work and take issues to Customer Services Manager as needed.
  • As Lead, act as office resource personnel for CSR activity, answering questions and finding solutions to customer issues and financial center procedures; assist management in keeping CSRs up-to-date as requested.
  • Consistently meet or exceed sales referrals as set by management.
  • Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training.
  • Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs.
  • Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistentlymetand/orexceeded.

SUPERVISORY RESPONSIBILITIES:

None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • High school diploma/GED.
  • Position requires in-depth knowledge of retail policies and procedures in order to perform the essential duties with minimal supervision, which is usually acquired with a minimum of 3 years of CSR experience.
  • Ability to demonstrate advanced math functions.
  • Must have the ability to interact comfortably and confidently with the public.
  • Must present evidence of ability to communicate via written or verbal format, at a professional level common within a business setting.
  • Work requires the ability to take initiative and utilize sound judgment in decision-making and problem resolution.
  • Must demonstrate the ability to establish self as a leader.
  • Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.
  • Need to have flexibility in scheduling.
Lead CSR / Teller - Orland Park, IL - Full Time LOCATION -- Orland Park, Illinois 60462

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.