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Customer Service Representative

1 month ago

Torrance, United States Jessie Lord Bakery Full time

Location:

Torrance

Job Summary:

This position is responsible for maintaining positive relationships with customers’ representatives; ensuring customers’ requirements are met as set forth by the Company.

Essential Job Functions:

Maintains customer records by updating account information.

Enters customer orders into the accounting system and maintains customer order spreadsheets.

Verifies pricing of all new purchase orders

Verifies inventory against purchase orders

Review the production schedule to ensure orders can be fulfilled

Review purchase orders and sales orders

Confirms orders with brokers and customers via fax, e-mail or phone.

Corresponds with customers via phone, e-mail, internet, and written correspondence regarding the status of orders.

Communicates within the company regarding customer orders and ship dates.

Receives and processes Sample Requests including inter-company communication, preparing shipment and scheduling pick up.

Assists Q.A. with resolving claims or customer complaints and communicates resolution if appropriate.

Oversees customer accounts, ensuring all processes are being attended to; including account status, product deliveries and customer records.

Maintains a professional relationship, and assists as needed, with our broker network

Maintains broker network files

Assists the Transportation Scheduler when needed

Assists and trains new customer service representatives as needed.

Works closely with the sales department; aids as needed

Interacts with the Accounting department to follow up on Accounts Receivable issues. Other duties as assigned

Food Safety Responsibilities:

All employees are required to immediately report and assist in the elimination or control of any food safety issues they observe to their supervisor

Follows, monitors and enforces all Good Manufacturing Practices (GMPs) and Pre-requisite programs

Qualifications:

Associates degree, or higher preferred or a combination of education and experience

Three years of combined administrative experience, Sales, Customer Service, Inventory Control and/or Logistic experience, preferably in a food manufacturing environment

Language Requirement: Ability to effectively communicate and understand orally and in writing in English

Physical Requirement: Occasionally lift and/or carry up to 30 lbs.

Pay Range:

$23.00 - $27.00 per hour. Pay scale is based on experience and education.

Supervisor:

Upper Management

FLSA Statues:

Non-Exempt

COVID-19:

Employees are required to present COVID-19 vaccination or request accommodation in accordance to the law.

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