Undergraduate Placement Year

2 weeks ago

Worcester, United States Worcester Bosch Group Full time

**Undergraduate Placement Year - Customer Services & Process Support Opportunities**

* Cotswold Way, Worcester, UK

* Full-time

* Legal Entity: Bosch Thermotechnology Ltd.

**Company Description**

We don't know what type of career you have in mind, but we do know that you can find the right opportunity with us.

Bosch is more diverse and international than almost any other company. Show us what you can do and where you want to go. We'll provide you with the support to develop your talent and personal strengths.

We believe in promoting a family culture here at Worcester Bosch, if you join us you will be part of a supportive team working together towards one vision and a common goal.

**Warming Lives and Protecting Our Future**

This is our company purpose, we provide our customers with simply revolutionary solutions to enable warmth and comfort in their homes and community spaces. We warm lives not only in physical spaces, but also emotionally with our world class customer service.

Our customer is at the heart of everything we do, we are committed to the development of sustainable and eco-friendly products and services to help achieve a quality lifestyle for now and in the future.

**Job Description**

A placement here will immerse you in a busy high-achieving After Sales (ASA) function; you will be supporting our employees in driving customer engagement and loyalty for our brand. As a core part of our After Sales department you will be advising and supporting our managers on a range of queries to ensure the smooth running of day-to-day operations. We have a number of Customer Services Internships in the following departments:

**Field Service Intern**

* Supporting a team of over 350 Service Engineers and Apprentices to ensure they have the information, skills, knowledge and equipment to provide our market-leading customer service. The Field Service Intern will provide an excellent first impression for new employees by supporting the induction for new Field Service Engineers. You will develop training and communication material to support the implementation of new processes for the Field and Contact Centre. You will also assist with organising and running a variety of Field Service and After Sales events as well as bringing fresh eyes and new ideas to existing ways of working and contributing to the culture of continuous improvement.

**Fleet Intern**

* The Fleet Intern will provide general administrative support to the After Sales area and where applicable the department and business. You will process ASA orders and send out items to engineers on arrival. In addition, you will be involved in Invoicing and processing of fines, accurately tracking and reporting all Fleet related costs and facilitate the resolutions of driver issues and requests. To fulfil this role, you must hold a full UK driving licence.

**Customer Relations Intern**

* Our Customer Relations Intern is responsible for handling and resolving all complaints and issues promptly and with a high degree of diplomacy and empathy appropriate to the situation. You will need to work closely with other disciplines and functions as appropriate to build positive and rewarding relationships to achieve and maintain both individual and departmental productivity, quality and service standards. You will develop the skills to pro-actively identify ways in which we can minimise and reduce complaints and feed all ideas into appropriate team.

**Process Support Intern**

* To integrate into the Process Support Team who are responsible for producing the reports required within After Sales (ASA) and the wider business, providing data analysis for senior management to make informed decisions on strategy and forecasting. Also to provide tools to improve efficiency and promote automation within ASA, ensuring that the processes are completed in full, quickly and accurately. As a Process Support Intern, you will take ownership of the Key Performance Indicator (KPI) reports compiled for the Sales Team, ensuring they are delivered accurately and in a timely manner. You will also be responsible for the creation and delivery of guarantee confirmation certificates and post engineer visit job reports. The Process Support Intern will also complete Adhoc Data requests, including data mining, cleansing, collation, analysis and presentation in addition to maintaining and developing the tools and reports that are provided by the Process Support Team.

**Support Services Intern**

* The Support Services Intern will provide administrative support to ASA department and where applicable the business. You will also handle all relevant internal and external customer interactions including invoicing for works completed, managing customer accounts and dealing with customer enquiries. In Support Services, you will help to maximise opportunities to reduce unpaid revenue and collection of debt and increase productivity and profitability by identifying and implementing continuous improvement initiatives.

**Deployment & Delivery Planning Intern**

* Our Deployment & Delivery intern is our key contact for Managers, the Contact Centre, our Sales Team and other External Partners. You will be responsible for managing day to day activities to ensure customer commitments are met, helping us to deliver world class customer service. You will do this by assigning working zones to field resources to meet short term customer demand as well as executing routing and adjusting baseline settings to achieve maximum utilisation of field resources.

You will also be a key support to our Worcester Contact Centre, answering inbound phone calls. This will allow you to develop and enhance your communication skills for the future.

**Qualifications**

* **Must be an undergraduate student seeking a 12 month placement as part of your degree**

* Communicate politely, confidently and effectively with customers, colleagues and other internal departments

* Good communication skills with both customers and suppliers, including a clear telephone manner.

* Computer literate Excel & Word experience advantageous

* Results focussed: working under pressure towards a deadline

* Reliable, diligent and flexible

* Good attention to detail, decision making and organisation skills

* Able to use own initiative with the ability to work on their own as well as part of a team

* Ability to prioritise workload

**Additional Information**

**Deadline for Applications: Friday 25 March 2022**

**Please note that this is an undergraduate role, open for applicants seeking a 12 month placement as part of your degree. If you do not fit this criteria, please apply for our other roles.**

**See what benefits we offer:**

**Job Location**

Undergraduate Placement Year - Customer Services & Process Support Opportunities

* Cotswold Way, Worcester, UK

* Full-time

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