Senior Account Manager

2 weeks ago

Canton, United States Glasshouse Agency Full time

Senior Account Manager Position

The Glasshouse Agency team is seeking a dedicated and client-focused Account Manager. In this vital role, you will be responsible for building trust, providing solutions, and expanding our client relationships, ensuring the highest level of service and satisfaction. The ideal candidate will have a strong background in account management, with a keen understanding of digital marketing strategies and a passion for delivering results. This position calls for an individual who is adept at balancing client needs with agency goals, demonstrating exceptional communication skills, and fostering long-term partnerships. Join us to play a key role in our continued success, contributing directly to the satisfaction and growth of our diverse clientele.

Job Duties & Tasks: Build trust with our clients. This is a client-facing position, one must be able to communicate verbally and in writing to clients. Embrace the challenge of helping to grow the company and the clients’ businesses (this is

NOT

a sales position). Oversee monthly client requests and work with the team members to ensure deadlines are met and deliverables are executed. Understand all facets of internal capabilities and necessary steps to fulfill requests. Manage client relationships and communicate with clients consistently about the status of their projects, trends/findings for education, and analytics that make sense to the clients with recommendations/ways to improve moving forward. Assist with creating digital marketing strategies, including creative briefs. Anticipate challenges prior to arising and proactively seek solutions, as well as manage challenges as they arise and utilize critical thinking and problem-solving. Analyzing data and finding insights for both the Operations team and the client (as well as relaying that information). Assist with Sales & Revenue, specifically job costing/estimating and cross-selling other services to existing clients as needed.

Must-Haves: Minimum of 5 years experience

with an agency or in a marketing position Excellent organizational and time management skills Excellent management/leadership skills Excellent interpersonal skills to communicate well with team members and clients Positive and team oriented attitude Ability to successfully lead projects from conception to completion Proficient knowledge of the following digital marketing channels and facets: SEO, Pay-Per-Click & Programmatic Advertising, Social Media Marketing, Conversion Rate Optimization, Web Design/Landing Page Design, Email Marketing, Content Creation, Overall Lead Generation, and Paid Ads. Proficient knowledge of analytics and reporting Support and model the company’s core values

Job Type: Full-time

Experience: Customer relationship management: 2 years (Required) Marketing: 5 year (Required)

Glasshouse Agency is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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