Front Desk Agent
7 months ago
Why us?:
Taking its inspiration from her-story, C. Baldwin honors Charlotte Baldwin Allen, wife of Augustus
Chapman Allen who co-founded Houston with his brother John Kirby Allen in 1836. The soul of the hotel
acknowledges her pioneering role as Mother of Houston and lauds her hands-on 19th c. presence as a
pivotal businesswoman, cattle rancher, philanthropist, and trailblazer. The property, in all ways,
celebrates the trailblazing spirit of women in Texas. This stunning 354-room hotel boasts 14,000 square
feet of meeting space, a signature restaurant, Rosalie, a
hidden speakeasy, a local Grab and go concept, Good2GO, abundant green space.
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in
everything we do. We believe in enriching lives one experience at a time. More than a slogan, we
empower our employees to make positive impacts on the communities in which we live and work. By
providing genuine service we build relationships with our guests and value for our shareholders, and we
create unforgettable experiences.
We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it
breaks preconceived notions. Were not afraid to forge our own path. After all, its what industry leaders
do. Thats why we welcome risk takers and creative spirits alike. No matter your daily role, Sage
recognizes that your success is about more than the work you doits really about who you are, which
is why we invest in your personal and professional growth. We hope you consider joining us
Join us at the beautiful C. Baldwin hotel, Curio Collection by Hilton, as a Front Desk Agent/PBX Operator and become an integral part of our exceptional guest service team. We are seeking candidates with a minimum of 6 months of front desk experience and proficiency in the OnQ property management system. If you are passionate about delivering luxury hospitality experiences, we invite you to apply.
Responsibilities:- Provide a warm and welcoming arrival experience for guests, ensuring an immediate sense of luxury and comfort.
- Efficiently check-in and check-out guests, handling payments, and accurately using the OnQ system.
- Handle guest inquiries, requests, and special arrangements with a keen attention to detail
- Promote and upsell hotel services, amenities, and packages to enhance the guest experience.
- Maintain the front desk area's cleanliness and organization to reflect our luxury standards.
- Collaborate with other hotel departments to fulfill guest needs and resolve issues promptly.
- Maintain an in-depth knowledge of the hotel's facilities, services, and local attractions.
- Uphold security and privacy standards to ensure guest safety and confidentiality.
- Foster a friendly, professional, and luxury-oriented atmosphere for guests.
- Other duties on an as-needed basis
Education/Formal Training/Experience
- Minimum of 6 months of front desk experience in a luxury hotel setting
- Proficiency in using the OnQ property management system.
- Exceptional interpersonal and communication skills
- Strong problem-solving abilities and the ability to adapt in a fast-paced environment.
- Impeccable grooming and professional appearance
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- High school diploma or equivalent; hospitality or related degree preferred.
- Certification in hotel front desk operations is a plus
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to read written communiques and monochrome computer screen.
- Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
- Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
- 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
- Mobility - must be able to reach all areas of hotel to assist clients.
- Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
Environment
Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
Benefits:- Comprehensive health and dental insurance
- 401(k) retirement savings plan
- Generous paid time off and holidays
- Career advancement opportunities
- Employee discounts on Hilton stays.
- Ongoing training and development programs
- Tuition Reimbursement and much more
-
Front Desk Agent
2 months ago
Houston, United States Aimbridge Hospitality Full timeAimbridge Hospitality - Hilton Houston Medical Center [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and...
-
Front Desk Agent
1 day ago
Houston, United States Aimbridge Hospitality Full timeAimbridge Hospitality - Courtyard Houston Dt/Conv Ctr [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and...
-
Front Desk Agent>
7 months ago
Houston, United States Four Seasons Full timeFour Seasons - 1300 Lamar street [Guest Service / Concierge] As a Front Desk Agent at Four Seasons, you'll: Greet guests with a warm welcome and provide exceptional customer service; Check guests in and out of the hotel efficiently and accurately; Handle guest inquiries and requests promptly and professionally; Assist with reservations and room assignments;...
-
Front Desk Agent
2 weeks ago
Houston, United States Crescent Hotels & Resorts Full timeFull-time and Part-Time Positions Available. Blossom Hotel Houston is the newest luxury property located in the heart of Bayou City. Whether traveling for business or leisure, you will enjoy the lunar-inspired property for its stellar culinary offeri Front Desk, Agent, Hospitality, Hotel
-
Front Desk Agent
2 months ago
Houston, United States Four Seasons Hotels & Resorts Full timeAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world cr Front Desk, Agent, Guest Experience, Office Manager, Hospitality
-
Front Desk Agent
3 weeks ago
Houston, United States Atrium Hospitality Part timeJob DescriptionJob DescriptionHotel: Houston Marriott 9100 Gulf FreewayHouston, TX 77017 Front Desk Agent Part time Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence Starting: $14At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to life a culture that promotes six simple...
-
Front Desk Agent Westin
7 months ago
Houston, United States The Westin Full timeOverview: Front Desk Agent A Front Desk Agent is responsible for welcoming and providing friendly service to guests. Responsibilities: Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees Register arriving guests by completing appropriate paperwork and obtaining...
-
Front Desk Agent
2 weeks ago
Houston, Texas, United States Aimbridge Hospitality Full timeAbout the Role:This is an exciting opportunity to join Aimbridge Hospitality as a Front Desk Agent at our Courtyard Houston by The Galleria property. As a member of our team, you will play a vital role in ensuring that our guests receive exceptional service and have an unforgettable stay experience.You will be responsible for greeting and welcoming guests,...
-
Front Desk Representative
3 weeks ago
Houston, Texas, United States Davidson Hospitality Group Full timeAs a Front Desk Agent at Davidson Hospitality Group, you'll have the opportunity to work in a dynamic and fast-paced environment where no two days are ever the same. Our ideal candidate is a team player who is passionate about delivering exceptional customer service and creating memorable experiences for our guests.We're looking for someone who is highly...
-
Front Desk Agent
2 months ago
Houston, United States Pyramid Global Hospitality Full timeProperty About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...
-
Front Desk Hospitality Representative
2 weeks ago
Houston, Texas, United States aloft Houston by the Galleria Full timeJob Title:Front Desk Agent">About the Role:This is an exciting opportunity to join our team as a Front Desk Agent at Marquette Minneapolis. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.
-
Front Desk Representative
2 weeks ago
Houston, Texas, United States SUNNY PKRS MANAGMENT LLC Full timeJob OverviewSUNNY PKRS MANAGMENT LLC is looking for a skilled Front Desk Agent to join our team at Holiday Inn Express. As a key member of our staff, you will be responsible for providing top-notch guest services and ensuring that every stay is nothing short of exceptional.Key Responsibilities:Register and assign rooms to guestsConfirm phone and online...
-
Front Desk Representative
3 weeks ago
Houston, Texas, United States Courtyard Houston DtConv Ctr Full timeOverviewCourtyard Houston Downtown Convention Center is seeking a skilled Front Desk Agent to provide exceptional service to our guests. As a key member of our team, you will be responsible for registering guests, handling room reservations, and providing assistance with hotel services.Responsibilities• Greet and welcome guests, register them in a friendly...
-
Front Desk Agent
3 months ago
Houston, United States MCR Hotels Full timeThe Front Desk Agent at theAloft Houston Downtown is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and...
-
Front Desk Coordinator
3 weeks ago
Houston, Texas, United States Aimbridge Hospitality Full timeAimbridge Hospitality is seeking a highly skilled Front Desk Agent to join our team at the Hilton Houston Medical Center. As a member of our front desk team, you will be responsible for:Greeting and welcoming all guests approaching the Front DeskMaintaining proper operation of the telephone switchboardHandling requests for information, mail, and...
-
Front Desk Representative
3 weeks ago
Houston, Texas, United States Four Seasons Full timeJob SummaryWe are seeking a highly skilled Front Desk Agent to join our team at Four Seasons. As a Front Desk Agent, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience. Key responsibilities include greeting guests warmly, checking guests in and out efficiently, handling inquiries and requests promptly,...
-
Front Desk Agent
5 months ago
Houston, United States Springhill Suites Hou DT Convention Full timeJob Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...
-
Front Desk 14 HR
3 weeks ago
Houston, United States Aimbridge Hospitality Full time$14/ HR 7 AM-3 PM AND 3 PM-11 PM Shift Availability REQUIRED Weekends REQUIRED Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon comple Front Desk, Hospitality, HR, Operations, Reservations, Hotel
-
Front Desk Agent Overnight
3 weeks ago
Houston, Texas, United States Marriott Full timeJob Title: Front Desk Agent OvernightThe successful candidate will be responsible for delivering a memorable and unique experience to our guests. This includes processing operational needs, addressing guest requests, completing reports, and sharing the highlights of the local area.We are committed to creating a safe work place, following company policies and...
-
Front Desk Host
3 weeks ago
Houston, Texas, United States Pyramid Global Hospitality Full timeCompany OverviewAt Pyramid Global Hospitality, we believe in the power of our team members. We foster a culture of growth and belonging, encouraging excellence and exploration in every role. As a company that values its employees, we are committed to creating a supportive and inclusive work environment that empowers our team members to excel.Hospitality...