Operation Support Specialist

3 weeks ago

Lubbock, United States Metronet Full time
Description

Join the Future of Connectivity with Metronet and Vexus

Are you ready to launch your career with one of the nation's fastest-growing fiber-optic powerhouses? Welcome to Metronet and Vexus, where we don't just build networks; we build communities.

Recently, Metronet acquired Vexus, and effective January 1, 2025, all Metronet and Vexus associates will be combined into one organization: Metronet. The Vexus brand will remain during the transition.

At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we're not just focused on expanding our networks-we're focused on enriching the lives of those we serve.

We value our associates because they are the cornerstone of our success. By joining the Metronet family, you're stepping into a rewarding career in technology with a company dedicated to your growth and success. We're in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders.

Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match with immediate vesting. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere.

Discover more with Metronet - a company where your success builds stronger communities, and your future is limitless.

Metronet is looking for a professional, reliable, and highly motivated individuals to join our team

Summary:

The Operation Support Specialist position holds the responsibility for answering incoming calls from field technicians, tech supervisors, tech managers and customer care. The dispatcher is responsible for route verification, closing completed work orders, addressing missed appointments and escalations, quota requests, outages, dispatch of service out work orders, customer contact and updating billing system as necessary.

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

  • Completing work orders.
  • Entering data necessary to the completion of the work order (i.e. equipment inventory numbers, arrival/completion times).
  • Monitor technician work progress vs. scheduled appointment windows.
  • Rescheduling incomplete work orders. Verifying reschedule date via customer contact.
  • Ongoing customer contact to ensure notification and customer compliance
  • Correctly identify and dispatch outages following established processes and procedures.
  • Clear outage after service has been restored. Alert personnel via established processes and procedures.
  • Monitor and dispatch as appropriate service out work order pools. Process includes screening work order pool to ensure that only valid service out work orders are dispatched.
  • Troubleshoot with customers when necessary.
  • Track outages for reporting purposes.
  • Follow established processes and procedures for service outs, outages, missed appointments and customer complaints. Provide thorough follow up via ongoing customer contact.
  • Quota management as appropriate for each market.
  • Ongoing billing system note updates.
  • Addressing market specific email boxes submissions constantly to ensure customer satisfaction and attention.
  • Effectively communicate with field partners, customers and peers.
  • Meet or exceed company objectives as they relate to the dispatcher position.
  • Ability to work scheduled shifts as designated by management to meet business needs.
  • Meet minimum quality assurance review standards as described by management.

Education:

  • High school diploma or equivalent - Required

Benefits:

  • Competitive medical, dental, and vision insurance
  • Life and long-term disability
  • A 401k plan with an employer match
  • Paid time off/holidays to all full-time employees
  • Service discounts to enjoy all that Vexus has to offer at your home

Metronet and Vexus Fiber is an Equal Opportunity Employer

Metronet and Vexus Fiber is a Veteran Friendly Employer

#LI-MU1

  • Warehouse Operations Specialist

    1 month ago

    Lubbock, Texas, United States Texas Department of Aging & Disability Services Full time

    Job Title: Warehouse Operations SpecialistJob Summary: We are seeking a skilled Warehouse Operations Specialist to join our team at the Texas Department of Aging & Disability Services. As a Warehouse Operations Specialist, you will be responsible for ensuring the efficient receipt, storage, and distribution of goods and supplies to our facilities across the...

  • Part-Time EVS

    2 days ago

    Lubbock, United States Integrated Support Solutions Full time

    Description We would like to invite you to consider becoming a part of an organization that is dedicated to changing the way that nutrition, culinary arts, environment, and leadership are delivered in the clinical setting. Integrated Support Solutions Inc. (We call ourselves ISSI) exists for the sole purpose of helping others succeed. We contract with...

  • Technical Services Support Specialist

    5 months ago

    Lubbock, United States Tyler Technologies Full time

    Description The Technical Services Support Specialist position is a Tier 1 entry level position that is responsible for diagnosing and solving customer issues in a timely and courteous manner. The incumbent may work independently or with other team members to resolve operating system, database, and other technical issues related to Tyler applications....

  • IT Support Specialist

    1 week ago

    Lubbock, Texas, United States Tyler Technologies Full time

    About the Role:We are seeking a skilled IT Support Specialist to join our team at Tyler Technologies. In this role, you will be responsible for providing technical support to clients across various systems management environments.Key Responsibilities:Evaluate and resolve customer issues in a timely and courteous mannerProvide first-tier support for technical...

  • Operation Support Specialist

    3 weeks ago

    Lubbock, United States National Guard Employment Network Full time

    Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set,...

  • Technical Services Support Specialist

    1 month ago

    Lubbock, United States Tyler Technologies Full time

    Description The Technical Services Support Specialist is responsible for diagnosing and solving customer issues in a timely and courteous manner. The incumbent may work independently or with other team members to resolve operating system, database, and other technical issues related to Tyler applications. Responsibilities The Technical...

  • Warehouse Operations Specialist

    1 month ago

    Lubbock, Texas, United States Sysco Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Warehouse Operations Specialist to join our team at Sysco. As a key member of our distribution center, you will be responsible for ensuring the efficient and safe movement of products throughout the warehouse.Key ResponsibilitiesOperate electric forklifts and pallet jacks to move products...

  • Technical Support Specialist

    6 days ago

    Lubbock, Texas, United States Tyler Technologies Full time

    Job OverviewTyler Technologies is seeking a Technical Services Support Specialist to join our team. This is an entry-level position that requires excellent communication and problem-solving skills.

  • Technical Services Support Specialist

    1 month ago

    Lubbock, Texas, United States Tyler Technologies Full time

    Job SummaryAs a Technical Services Support Specialist at Tyler Technologies, you will be responsible for providing top-notch technical support to our clients. This role requires a strong understanding of Windows servers, database administration, and network configurations. If you have a passion for troubleshooting and problem-solving, and enjoy working in a...

  • Technical Services Support Specialist

    1 month ago

    Lubbock, Texas, United States Tyler Technologies Full time

    Job SummaryWe are seeking a highly skilled Technical Services Support Specialist to join our team at Tyler Technologies. As a key member of our support team, you will be responsible for providing timely and courteous support to our customers, resolving technical issues related to our Tyler applications, and working collaboratively with other team members to...

  • Residence Life Coordinator

    1 month ago

    Lubbock, Texas, United States Texas Tech University Full time

    Job SummaryThe Residence Life Coordinator - Summer Operations is a key member of the University Student Housing team, responsible for coordinating and managing students, staff, and programs within a residence hall/complex. This role involves supervising subordinate staff, student employees, and volunteers, as well as providing training and support for summer...

  • EVS Floor Technician

    4 weeks ago

    Lubbock, United States Integrated Support Solutions Full time

    Description We would like to invite you to consider becoming a part of an organization that is dedicated to changing the way that nutrition, culinary arts, environment, and leadership are delivered in the clinical setting. Integrated Support Solutions Inc. (We call ourselves ISSI) exists for the sole purpose of helping others succeed. We contract with...

  • EVS Floor Technician

    3 months ago

    Lubbock, United States Integrated Support Solutions Full time

    Description We would like to invite you to consider becoming a part of an organization that is dedicated to changing the way that nutrition, culinary arts, environment, and leadership are delivered in the clinical setting. Integrated Support Solutions Inc. (We call ourselves ISSI) exists for the sole purpose of helping others succeed. We contract with...

  • Clinical Nurse Specialist Geriatric Trauma Supportive Care

    5 days ago

    Lubbock, Texas, United States UMC Health System Full time

    We are seeking a highly skilled Registered Nurse to join our team as a Clinical Nurse Specialist in Geriatric Trauma Supportive Care.Job SummaryThe successful candidate will be responsible for assessing, implementing, and evaluating total nursing care for patients assigned to our Geriatric Trauma Supportive Care unit. This 29-bed Medical/Surgical unit...

  • Loan Operations Specialist

    1 month ago

    Lubbock, Texas, United States Hilltop Holdings Full time

    Job DescriptionAt Hilltop Holdings, we are seeking a highly skilled Loan Assistant to join our team. As a Loan Assistant, you will provide administrative support to our loan officers, ensuring the smooth operation of our lending activities.Key ResponsibilitiesAdministrative Support: Provide administrative support to loan officers, including generating...

  • EVS Floor Technician

    3 months ago

    Lubbock, United States Integrated Support Solutions Full time

    DescriptionWe would like to invite you to consider becoming a part of an organization that is dedicated to changing the way that nutrition, culinary arts, environment, and leadership are delivered in the clinical setting.Integrated Support Solutions Inc. (We call ourselves ISSI) exists for the sole purpose of helping others succeed. We contract with...

  • Production Specialist

    6 months ago

    Lubbock, United States FastSigns Full time

    Benefits: Health insurance Paid time off Production Specialists work in a dynamic, creative and fast-paced environment to create and assemble sign and graphic products for many different business applications. Creative work is performed within the FASTSIGNS Center sign production area that is fully equipped with top-of-the-line sign-making equipment....

  • Technical Services and Support Professional

    2 weeks ago

    Lubbock, Texas, United States Tyler Technologies Full time

    Job SummaryAs a Technical Services and Support Specialist at Tyler Technologies, you will play a critical role in providing exceptional support to our customers. Your primary responsibility will be to diagnose and resolve technical issues in a timely and courteous manner.This is an exciting opportunity for you to work with innovative software solutions that...

  • Surgical Technology Specialist

    4 weeks ago

    Lubbock, Texas, United States UMC Health System Full time

    We're committed to providing our employees with a work environment that's as welcoming as it is challenging. Learn more about why we're one of the top places to work in Texas.Job Overview:The Surgical Technology Specialist plays a vital role in the preparation and care of surgical patients, working closely with certified professionals to ensure seamless...

  • Seasonal Housekeeping Specialist

    1 day ago

    Lubbock, Texas, United States Kohl's Full time

    About the RoleAs a Seasonal Housekeeping Specialist at Kohl's, you will be responsible for ensuring a safe and clean environment in all areas of the store. Your duties will include performing daily store cleaning tasks effectively and efficiently, completing operational processes as needed to provide an excellent customer experience, and maintaining levels...