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Service Specialist

3 months ago

Tempe, United States Paladin Full time

Paladin Consulting is currently hiring a Service Specialist - Time and Attendance to join our team working onsite at our clients office located in Tempe, AZ.

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: Service Specialist - Time and Attendance
Work Location: Tempe, AZ
Duration: 3 month contract with option to extend
Education/Experience Required: Bachelors Degree; Consideration may be given to a candidate with a degree in lieu of experience

Job Description & Responsibilities :

  • Case assignment, case management, Excel, Data Import, Navigating multiple systems, High volume workload.
  • Delivers quality service to clients via phone, email, chat, and other avenues
  • Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
  • Develops and maintains an intermediate working knowledge of one or more products, as well as industry policies and procedures
  • Identifies opportunities for process improvement and works with leaders to implement
  • Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
  • Documents all interactions
  • Serves as a mentor for less experienced teammates
  • Performs data input, maintaining strong prioritization and organization
Skills & Qualifications :
  • Bachelors Degree
  • Consideration may be given to a candidate with a degree in lieu of experience

For more information or to view other opportunities, visit us at www.paladininc.com.

Paladin Consulting is an EEOC employer.