Telecom Customer Service Representative
3 months ago
Telecom Customer Service Representative
Washington DC 2014-12-16 Ad ID: 123309 Company Job Offer: Customer Service Jobs Region: District of Columbia City: Washington DC Local area: Rockville Serves customers by providing product and service information; resolving product and service problems.
Our company is looking for excellent customer serviceindividuals that can help us expand our business across the country.
Requirements:
BILINGUAL applicants (fluent in English and Spanish) highly encouraged.
* Call Center experience required; preferably in the communications fields, experience in a customer service or call center position, handling inbound telephone calls and public contact
Must be available to work evenings, nights and weekends
Ability to work independently and as a team player
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
* Ability to remain in seat for most of the work day with the exception of lunch and breaks
Customer service knowledge with problem resolution skills
Ability to work under pressure accomplishing multiple tasks simultaneously
* Excellent organizational, interpersonal, problem solving, and written and oral communications skills.
Ability to prioritize work and allocation of resources
Knowledge of telephony; strong computer skills
* Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem;selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Flexibility to adjust to changing priorities in fast-paced and stressful work conditions while minimizing negative impact on staff and self.
* Ability to multitask, maintains a high energy level, and be empathetic to customers and staff
* Comfort working and thriving in a multi-cultural diverse environment
* Must be over 18 years of age
* Accept calls 6 to 8 hours a day
Must be able to start immediately
Location of **Telecom Customer Service Representative in Washington DC, District of Columbia**
***Telecom Customer Service Representative* - Washington DC, District of Columbia**
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