Assistant Service Manager

2 weeks ago


Houston, United States Netsync Full time

**Assistant Service Manager**

* Houston, TX

* Full-Time

* Managed Services

* Assistant Service Manager

**Detailed Description**

Description: An Assistant Service Manager whose responsibilities will include, but not be limited to, ensuring the success of Netsyncs service operations and assisting management with planning and oversight.

Roles and Responsibilities:

* Maintain strong working relationships with customers and team.

* Management of break-fix services for contract customers.

* Management of break-fix services for internal and project equipment.

* Manage the processes of vendor warranty orders and claims.

* Management of assigned resources in a manner that allows 100% compliance of contractual and non-contractual obligations.

* Employee time management and scheduling.

* Performance reviews and evaluation.

* Real-time monitoring of process execution.

Additional Duties:

* Assist Service Manager with curation and management of department runbook and user guides.

* Assist Service Manager in supporting Dallas Technicians and region Manager on service issues when needed.

* Assist Service Manager with design, development, implementation, and management of Service Center processes.

* Assist Service Manager with planning staffing, tooling, work spacing, and production schedules.

Skills and Experience:

* Exceptional Leadership skills

* Good communication skills

* Good organization skills

* Good time management skills

* Proficient with all applications in the Microsoft Office suite with an emphasis in Excel & Visio

* General understanding of enterprise networking

* General understanding of the inner workings of modern endpoints

* Minimum of 5 years IT industry experience leading small to medium technical work teams in Managed Services and enterprise-class projects

* Familiarity with service tickets and OEM warranty programs

Minimum Qualifications/Technical and Education Requirements: 2-3 years of managerial experience

- Attend and contribute to meetings with customers regarding current and future projects.

- Attend and contribute to vendor meetings to help ensure the company is staying within the compliance of contracts.

- Management of vendor portal account and training compliance.

- Respond to and address customer complaints.

- Other responsibilities as assigned by management.



  • Houston, United States Service Wire Full time

    Reporting to: Distribution Manager Location: Houston, TX Position Summary: The Assistant Distribution Manager assists the Distribution Manager in the hiring, training, and scheduling of employees. Will also assist in developing, implementing, and managing logistic strategies designed to ensure continuous distribution of wire and cable consistent with...


  • Houston, United States Service Wire Company Full time

    Reporting to: Distribution ManagerLocation: Houston, TXPosition Summary: The Assistant Distribution Manager assists the Distribution Manager in the hiring, training, and scheduling of employees. Will also assist in developing, implementing, and managing logistic strategies designed to ensure continuous distribution of wire and cable consistent with...


  • Houston, United States Service Wire Company Full time

    Reporting to: Distribution ManagerLocation: Houston, TXPosition Summary: The Assistant Distribution Manager assists the Distribution Manager in the hiring, training, and scheduling of employees. Will also assist in developing, implementing, and managing logistic strategies designed to ensure continuous distribution of wire and cable consistent with...


  • Houston, United States Service Wire Company Full time

    Reporting to: Distribution ManagerLocation: Houston, TXPosition Summary: The Assistant Distribution Manager assists the Distribution Manager in the hiring, training, and scheduling of employees. Will also assist in developing, implementing, and managing logistic strategies designed to ensure continuous distribution of wire and cable consistent with...


  • Houston, United States Ulta Beauty Full time

    Ulta Beauty - 455 South Fry Road [Department Supervisor] As an Assistant Services Manager at Ulta Beauty, you'll: Meet/exceed service and merchandise sales, events around hair, skin and brows, and guest satisfaction; Review and interpret financial and operational reporting regularly; Coach associates to greater levels of productivity; Promote all services,...


  • Houston, United States Marriott Hotels & Resorts Full time

    Entry level management position that assists in leading the catering service staff while personally assisting in the set up of the function rooms (e.g., tables, chairs, dance floors, podiums, etc.) based on requirements and standards. Develops and di Event, Manager, Customer Service, Assistant, Service Manager, Operations, Retail, Hotel


  • Houston, United States Pegasus Residential Full time

    ** Client Services Manager - Assistant Manager** **Job Category****:** Community Assistant Manager **Requisition Number****:** CLIEN003017 Showing 1 location **Job Details** **Description** **Client Services Manager** Our fast-paced company culture mixes challenge and excitement to create an environment of professionalism and engagement seldom seen or...


  • Houston, United States Allied Orion Group Full time

    Job DetailsLevel Entry Job Location Bellfort Pines - Houston, TX Position Type Full Time Job Category Service/Maintenance Description Our national multi-family management company seeks an experienced Assistant Service Manager with a "Whatever it Takes" attitude to be responsible for overseeing the physical property, general maintenance repairs, and apartment...


  • Houston, United States Church World Service Full time

    Overview Reports to:HSPRS SupervisorLocation/ Work Arrangement:Houston, TX- HybridSalary Minimum:$60,800 Salary Maximum:$76,000 About CWS Founded in 1946, Church World Service (CWS) is a non-profit and faith-based global humanitarian organization that provides sustainable self-help, development, disaster relief, and refugee and immigrant assistance around...


  • Houston, United States Midas Auto Car Service Full time

    I am looking for service manager /Writer who has Practical _**PLAN **_to Increase shop's sales and Car Count. - Should be familiar with _**R.O.Writer**_ P.O.S system / Identifix and able to Create Estimate/Repair order/Invoice. Who will need to Guide/Advise/Help Technicians whenever required. - _**Punctuality very important.**_ - Should have profitable...


  • Houston, United States Midas Auto Car Service Full time

    I am looking for service manager /Writer who has Practical _**PLAN **_to increase shop's sales and car count. - Should be familiar with _**R.O.Writer**_ system / Identifix and able to create Estimate/Repair order/Invoice. - Should have good record of work at **Automotive Repair Shops** - Will consider immediately recruit the **qualified person**,will need to...


  • Houston, United States Region 4 Education Service Center Full time

    Classification: Support Staff Exemption Status/Test: Non-exempt Job Grade: 4 Department: Special Education Solutions Reports To: Director Job Goal: Provide clerical and technical support to the Special Education Solutions Department to ensure efficiency in effective operation of the Special Education Department and the Assistive Technology Resource Center...


  • Houston, United States Region 4 Education Service Center Full time

    Classification: Support Staff Exemption Status/Test: Non-exempt Job Grade: 4 Department: Special Education Solutions Reports To: Director Job Goal: Provide clerical and technical support to the Special Education Solutions Department to ensure efficiency in effective operation of the Special Education Department and the Assistive Technology Resource Center...


  • Houston, United States HomeSmiles Houston 2 Full time

    Job DescriptionJob DescriptionBenefits:Competitive salaryFree food & snacksFree uniformsOpportunity for advancementTraining & development We are looking to hire an Assistant Service Technician to help look after the service and maintenance needs of our customers. As an Assistant Service Technician, you will be required to travel to client locations, perform...


  • Houston, United States HomeSmiles Houston 2 Full time

    Job DescriptionJob DescriptionBenefits:Competitive salaryFree food & snacksFree uniformsOpportunity for advancementTraining & development We are looking to hire an Assistant Service Technician to help look after the service and maintenance needs of our customers. As an Assistant Service Technician, you will be required to travel to client locations, perform...


  • Houston, United States Allied Orion Group Full time

    **JOB SUMMARY** This position, along with the Lead Maintenance Technician is responsible for overseeing the physical property, general maintenance repairs, and apartment make-ready, preventative maintenance and construction/rehabilitation projects for an apartment community. Must be able to handle grounds keeping and pool duties as needed. **REPORTS TO**:...

  • Warehouse Assistant

    4 weeks ago


    Houston, United States Morgan Pro Service, LLC Full time

    Job DescriptionJob DescriptionMorgan Pro Service is looking for a hard-working Parts Runner to join our team and begin a rewarding career in the HVAC industry!Morgan Pro Service offers the following benefits to all full-time employees, contingent on time employed:10 company paid holidaysPaid time offSafe harbor 401(k) with company matchingGroup-Term Life...


  • Houston, United States Jones Road Tree Service Full time

    Work Schedule: - Monday - 8am - 5pm (8 hours) - Wednesday - 7:30am - 11:30am (4 hours) - Friday - 8am-5pm (8 hours) Key Responsibilities: - Answer and manage incoming calls and respond to customer inquiries in a friendly and professional manner. - Schedule appointments and maintain an organized appointment calendar. - Assist with the preparation of...


  • Houston, United States Morgan Pro Service, LLC Full time

    Job DescriptionJob DescriptionCustomer Service Representative- Service DispatcherAre you a fun, upbeat, and perky person even BEFORE you have your daily intake of caffeine? Are you a hard-working, dedicated, and knowledgeable person who's ready to join an amazing team and grow within a company?Yes, you say?! Excellent! Then let me tell you about our...


  • Houston, United States Supreme Partnership Inc Full time

    Job DescriptionJob DescriptionBenefits:Company partiesCompetitive salaryHealth insuranceOpportunity for advancementSigning bonusTraining & developmentJob Summary:We are seeking a Customer Service Assistant to support our client relations team in delivering exceptional service and maintaining strong client relationships. The ideal candidate is a highly...