Assistant Service Manager
2 weeks ago
**Assistant Service Manager**
* Houston, TX
* Full-Time
* Managed Services
* Assistant Service Manager
**Detailed Description**
Description: An Assistant Service Manager whose responsibilities will include, but not be limited to, ensuring the success of Netsyncs service operations and assisting management with planning and oversight.
Roles and Responsibilities:
* Maintain strong working relationships with customers and team.
* Management of break-fix services for contract customers.
* Management of break-fix services for internal and project equipment.
* Manage the processes of vendor warranty orders and claims.
* Management of assigned resources in a manner that allows 100% compliance of contractual and non-contractual obligations.
* Employee time management and scheduling.
* Performance reviews and evaluation.
* Real-time monitoring of process execution.
Additional Duties:
* Assist Service Manager with curation and management of department runbook and user guides.
* Assist Service Manager in supporting Dallas Technicians and region Manager on service issues when needed.
* Assist Service Manager with design, development, implementation, and management of Service Center processes.
* Assist Service Manager with planning staffing, tooling, work spacing, and production schedules.
Skills and Experience:
* Exceptional Leadership skills
* Good communication skills
* Good organization skills
* Good time management skills
* Proficient with all applications in the Microsoft Office suite with an emphasis in Excel & Visio
* General understanding of enterprise networking
* General understanding of the inner workings of modern endpoints
* Minimum of 5 years IT industry experience leading small to medium technical work teams in Managed Services and enterprise-class projects
* Familiarity with service tickets and OEM warranty programs
Minimum Qualifications/Technical and Education Requirements: 2-3 years of managerial experience
- Attend and contribute to meetings with customers regarding current and future projects.
- Attend and contribute to vendor meetings to help ensure the company is staying within the compliance of contracts.
- Management of vendor portal account and training compliance.
- Respond to and address customer complaints.
- Other responsibilities as assigned by management.
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