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Client Care Specialist

2 months ago

Ithaca, United States St. John's Community Services Full time
Job Details

Job Location
Ithaca New York - Ithaca, NY

Position Type
Full Time

Education Level
High School

Salary Range
$22.00 - $22.00 Hourly

Job Shift
Multiple

Job Category
Nonprofit - Social Services

Description

Mission: To advance inclusive communities where every person, regardless of circumstances, has the right and opportunity to live their best life.

Core Values: We believe each person should:
  • Be included, respected, and valued.
  • Have ongoing information, experiences, and expectations from which to make choices.
  • Have a variety of relationships.
  • Live and participate in the communities of their choice.

Have a career, dreams for the future, and make meaningful contributions

The overall objective of this position is to support the individual needs of the shelter guests. Services provided should result in safe, normal living situations for guests where self-direction, integration into the community and the development of independent daily living skills are integral and continuous aspects of everyday life

Essential Functions:
  1. Client Care Specialist is expected to have actual, intentional contact with every shelter guest (as feasible) throughout the course of each shift
  2. Provide face to face support and intervention in multiple settings including, but not limited to the Friendship Center, shelter locations and motel sites.
  3. Engage shelter guests in appropriate educational, vocational, and life skill programming
  4. Work with team to plan, implement, and support engagement activities facilitated by internal staff and external partners
  5. Ensure the safety and whereabouts of guests at all times and ensure security of buildings and property are maintained
  6. Performs intakes, discharges, answers phones, assists in the operating and basic needs of the guests in the program
  7. Provide specific trauma informed services to assist guests in successful outcomes
  8. Conduct hourly rounds
  9. Perform daily routine cleaning, documentation and engagement activities
  10. As directed by program leadership, may assist in documentation for guest files, incident reporting, daily census, progress notes, etc
  11. Assist guests to accomplish plan outcomes or goals, and develop collaborative relationships with other community partners for guests support
  12. Commit to engage in personal and professional growth and competence development, participate in organization training activities to increase capacity to serve guests every day
  13. Keep supervisor fully informed at all times
Required Knowledge, Skills, and Abilities:
  1. Ability to gain thorough knowledge of St. John's Community Services policies and procedures;
  2. Ability to act as a representative of St. John's Community Services to the public;
  3. Thorough knowledge of program practices and procedures;
  4. Ability to maintain effective working relationships with associates, subordinates, representatives from other agencies, and the general public
  5. Ability to effectively communicate with individuals from diverse backgrounds;
  6. Ability to effectively supervise, train, evaluate and communicate with program staff;
  7. Ability to research, prepare, review and maintain reports and documents;
  8. Ability to use sound judgment when making decisions;
  9. Ability to pass a criminal background check; and
  10. Skilled in the operation of relevant computer systems, including hardware and software, and office machines.
  11. Must be dependable and able to report to work in a timely manner and work a flexible schedule outside normal business hours, including weekends and holidays
  12. Is approachable, builds rapport well and practices attentive and active listening
  13. Supports equal and fair treatment and opportunity for all
  14. All CCS positions require that the staff stay awake and remain on site at all times during the shift.
Physical and Environmental Conditions:

Work requires does require physical effort in including cleaning, pushing, pulling, moving objects, etc.

Work environment involves risks or discomforts, which require special safety precautions e.g. safely operating a motor vehicle, exposure to aggressive human behavior.

St. John's Community Services is an Equal Opportunity Employer. St. John's Community Services does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental quality, military service, or other protected class.

Learn more about St. Johns Community Services at www.sjcs.org. Apply today

Qualifications
  1. Requires a high school diploma or GED
  2. Preferred two or more year's experience of direct service with people experiencing homelessness, mental illness, substance misuse, or in the human service field.
  3. Must meet current SJCS and funding jurisdiction requirements for criminal background/records check.
  4. Must meet current SJCS and funding jurisdiction requirements for valid health certificate.
  5. Valid state-issued driver's license with current driving record in good standing required.