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Front Office Agent
2 months ago
About Us
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company
Location Description
Discover the best spot to meet, greet, dine, and relax in the Energy Corridor. Find easygoing sophistication everywhere you look at Hyatt Regency Houston West and make us your go-to gathering hub to explore the city's best like CityCentre, world-class shopping and dining, tree-lined streets and verdant parks. From the moment you walk under the vaulted ceilings of our atrium, you know you're in the right place for a memorable experience. And with 25,000 square feet of versatile event space-including the elegant Texas Ballroom, our hotel is ideal for business and social gatherings. At the Hyatt Regency Houston West we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice-we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at Hyatt Regency Houston West with Pyramid Global Hospitality can mean for you
Overview
We are looking for highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.
If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you This is a tremendous opportunity for a driven person to grow a career in hospitality with world-class property.
Your Role:
- Provide exceptional customer service by being engaging and taking sincere interest.
- Interact with hotel staff in a professional manner, assisting other departments with necessary information.
- Maintain house bank. Handle cash, make the change, and balance an assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator.
- Communicate all pertinent information to the manager on duty.
- Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
- Assist other departments as needed.
- Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions.
- Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including the number of guests and room rate.
- Promote and sell special hotel programs and marketing programs. Make an appropriate selection of rooms based on guests' needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.
- Check guests in, ensure proper credit is received, special requests are noted and fulfilled, and accurate information is established Verify and imprint credit cards for authorization using electronic acceptance methods. Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages, and facsimiles for customers as requested.
- Close guest accounts at the time of checkout and ascertain satisfaction. In the event of dissatisfaction, negotiate a compromise, which may include authorizing revenue allowances.
- Be knowledgeable of all emergency procedures and policies. Remain calm and alert, especially during emergencies and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
- Help resolve problems and "WOW" guests through recovery when things aren't quite right. Take ownership of guest's challenges and follow through to ensure guest satisfaction. Remain calm and alert, especially during emergencies and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
A minimum 1 year's experience as a Front Desk agent in a medium to large size hotel is a plus.
Any experience at a welcome desk or receptionist could be a plus.
Please be advised, we are a large full-service hotel and as such this position requires extended periods on your feet with frequent long walks around the internal areas of the hotel along with considerable physical activity on a continuous basis, up to and including entire shifts.
Excellent Benefits
- 401k after 90 days, company match to 4%
- Medical/ Dental/Vision Insurance- eligible after 90 days
- Company-paid Life Insurance
- Employee Assistance Program (EAP)
- Flexible Spending Account (FSA)
- Awesome Vacation and Paid Time-Off Policies
- Complementary Meals & Parking
- Hyatt Hotel Discounts Worldwide
- Pyramid Global Hospitality Discounts
Pyramid Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Pyramid Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.
