Customer Service Representative

4 weeks ago

Indianapolis, United States dormakaba International Holding AG Full time

Select how often (in days) to receive an alert: We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us Customer Service Representative Indianapolis, IN, US, 46250 POSITION OVERVIEW dormakaba is seeking a Customer Service Representative based in the Indianapolis, IN area. The Customer Service Representative is responsible for providing support to the organization by obtaining, analyzing, and verifying the accuracy of order information in a timely manner, providing technical support to end users and business partners using our software applications and lock hardware. ***This position is remote. *** HOURLY HIRING RANGE: Base Salary $19 - $23 hr. (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) Please visit our career site for more information on benefits. WHAT YOU WILL DO Receive, process, and verify the accuracy of customer order utilizing the company’s software system and customer purchase orders. Initiate required action(s) for response to customer requests for order changes, including the maintenance of order information files. Communicate changes to the appropriate personnel. Provide Customer Service management with the data for inclusion in various scheduled and special reports. Develop and recommend changes to existing methods and systems to increase the accuracy, efficiency, and responsiveness of the Customer Service Team Issue Return Goods Authorizations (RGAs) and Credit Memos WHAT WE REQUIRE High school education or equivalent Proficient experience with computers (E-mail, scheduling, word, spreadsheets, etc.) WHAT WE PREFER Working knowledge of SAP or ERP systems 5 years’ experience in customer service with increasing responsibilities Knowledge of BEST products WHAT WE OFFER Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options. No waiting periods Your health is our priority, we offer Medical Wellness Programs to aid in your well-being. Vacation and Personal Time Off We support your growing family; we provide Parental Leave for Moms and Dads Wisely plan for your future with our 401k Matching plan beginning on Day One. Supporting your career development with our Tuition Reimbursement Program. Robust culture supporting internal advancement with our Learn and Grow Program. Discover your best attributes using CliftonStrengths to pave the way for success at dormakaba. 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests. Employee Assistance Programs Voluntary Legal Insurance Corporate Discounts for shopping, travel and more WHY JOIN DORMAKABA? We are at the heart of every place that matters . As a leading global provider in the access solutions market for schools, banks, airports, hospitals, and hotels, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue Growing the Business, Growing Together, and Growing Ourselves. Build your career with us dormakaba is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. dormakaba is an Equal Opportunity Employer. dormakaba is an Equal Employment Opportunity employer. (EEO/AA/M/F/D/V) dormakaba does not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency or company absent a signed agreement with approved Talent Acquisition dormakaba representative. Interested? We are looking forward to your application. Please click on the icon below to apply for this position. #J-18808-Ljbffr

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