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LATAM ERP Solution Consultant, Implementation

1 month ago

Flowood, United States Pipe17 Inc Full time

Location: LATAM

This position

ERP Solution Consultants, Implementation at Pipe17 are involved in pre-sales, and actively taking ownership of the customer onboarding, and post-sales support work, taking ownership of the customers requirements and problems from start to finish. Pre-sales can involve requirements gathering and demos and on-boarding is one part project manager and one part implementation lead. Onboarding is the process of working with the customer and managing their migration to and adoption of the Pipe17 platform. Post-sales involves technical support and customizations and upselling additional functionality over time.

About You

Youre empathetic. Youll be working directly with customers using our services as they encounter and overcome problems. Youre able to put yourself in their shoes and help point them in the right direction.

You can prioritize and have the ability to say no to customers. You're a self- starter, manager, owner (can drive things to results). You have great communication skills (written and verbal)

You like variety and enjoy multifaceted roles. As a part of a distributed team, you excel with minimal supervision. As a part of a growing company, you have an opportunity to make a big impact and build processes thatll make your job more efficient over time.

You have experience within the ecommerce space such as one or more of the following: Shopify, Big Commerce, Woo Commerce, etc and B2B sales platforms, point-of-sale systems, ERPs, 3PLs/warehouse management systems, cart rover, order and inventory management systems such as Stitch labs, Brightpearl, Cin7, and SaaS connectivity solutions such as Dell Boomi, Workato, Zapier etc.

Responsibilities

Own the customer as the single point of contact, defining a success plan with deliverables, and ensuring clear communication across all activities of the customers post-sale journey

Be the main technical point of contact guiding the customer to leverage Pipe17 based on best practices and technical knowledge

Be consultative and build in-depth customer relationships and a complete understanding of their business goals and objectives

Lead multiple projects during the implementation phase and be viewed as an expert in solution design, development and troubleshooting. You may do planning, estimation, requirements gathering/analysis for larger customers

Translate business requirements into product use cases or technical requirements

Configure Pipe17 products based on customer requirements. Serve as a point of internal escalation on technical issues within the Support org

Perform troubleshooting and development assistance to Pipe17 customers and resolve problems when possible, engaging engineering as needed

Coach and educate customers to improve adoption of Pipe17

Collaborate with internal stakeholders (Engineering, Product, Sales) to complete customer goals, be the Voice of the Customer to provide visibility and/or escalations, and maintain strong referenceability across your book of customers

Create and improve documentation to help customers and partners help themselves

Document onboarding steps for future reference and to transition to other teams as needed

Skills and Experience

Minimum of 4 years experience in the software/tech industry

Onboarding background - Customer onboardings with Netsuite, Acumatica or other ERP

Understand integrations (using REST APIs) with cloud systems

Experience with configuring SAAS products

Ecommerce experience highly desired

Mid-market focus on customers

Analytical, problem-solving, and troubleshooting skills

Solid project management and customer management skills

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