Customer Service Representative

Effective Date: February 22, 2017

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**McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.**

At McKesson, we work with health care organizations of all types to strengthen the health of their business, helping them control costs, develop efficiencies and improve quality. We build essential connections that make health care smarter, creating intelligent networks that expand access, reduce waste, and bring people and information closer together. We supply the industry with the resources, support and technology it needs to create new standards and a world of better health.

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. McKesson Medical-Surgical provides medical-surgical supplies and equipment to physicians' offices, home care agencies, long-term care facilities and surgery centers. Our catalog includes more than 150,000 national brand products from bandages to exam tables, plus McKesson's own line of high-quality medical-surgical products. We're proud to be the only national distributor serving the entire continuum of healthcare.

United by our , McKesson's 78,000 employees work together every day to make better care possible for patients around the globe. Every single McKesson employee contributes to our mission. Your expertise, drive and passion can help us improve everything we touch, from providers to payers to pharmacies. Youll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that is vital to us all. Join our team of leaders to begin a rewarding career

Working for McKesson comes with a robust menu of benefits and perks to fit all needs. As an employee of our company, you can expect things such as

* Full suite of health, dental and vision plan options. Benefits will begin the first day of the month after you start

* 16 days of PTO

* 12 paid holidays

* Retirement savings plan

* Company matched 401K

* Parental leave for Moms and Dads

* Wellness resources and rewards, such as gift cards, rebates, medical premium discounts and fitness tracking devices

* Career growth opportunities

**Current Need**

Our Medical-Surgical team is growing We are looking for experienced and self-driven Customer Service Representatives to join our team. As a Customer Service Representatives, you'll be a key member of our virtual Virginia team providing excellent care for our customers and sales representatives. The current work schedule for this role is Monday through Friday 8:00am to 4:30pm.

Our customer support teams are currently working from home. Training for this role is also managed remotely as you shadow with seasoned members of our team.

**Compensation**

$16.00hr

**Position Description**

Manage special projects directly related to order errors, recalls, automated returns and billing projects while communicating with other cross functional internal teams. In addition, our team members professionally and effectively interface with customers and company sales representatives to handle a variety of pre-sale or post-sale service functions of moderate scope and provide a world class experience to internal and external customers.

**Minimum Requirements**

1+ year of related experience

**Critical Skills**

* 1+ years experience providing customer support and resolution by phone within an office environment

* 1+ years of Customer Service using CRM technology as well as case management or Supply Manager preferred

* Intermediate proficiency with Microsoft Outlook and Excel

**Additional Skills**

* Professional communication; strong written and verbal communication skills and ability to interact with internal/external customers including vendors, sales reps, and co-workers

* Strong medical supply or pharmaceutical knowledge a plus.

* General knowledge of customer service processes and procedures

* Energetic self-starter with attention to detail who can be resourceful with issue resolution.

* Able to effectively work in a team environment collaborating and ensuring open communication to achieve timely completion of all assigned tasks.

* Able to prioritize and multi-task in order to meet various deadlines and customer expectations.

* Strong problem-solving skills: able to analyze information provided, identify the root issue, and use resources appropriately to solve basic customers problems/questions in a timely manner.

* Strong working knowledge of Microsoft Office (Including Word, Excel & Outlook), internet explorer, and working knowledge of social media preferred (i.e. Google, Chatter, etc.). Ability to work with spreadsheets including copy/past, data entry, edit, sort, and basic formatting.

* Successfully meet all performance standards/objectives of the role

* All other duties as deemed necessary including, but not limited to, phone support and special administrative projects.

**Education**

High School diploma or equivalent

**Working Conditions**

General office demands

**McKesson is an Equal Opportunity/Affirmative Action employer.**

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to McKessonTalentAcquisition@mckesson.com . Resumes or CVs submitted to this email box will not be accepted.

Current employees must a