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Training Analyst I Primary Care
3 months ago
All the benefits and perks you need for you and your family:
Benefits from Day One
Paid Time Off from Day One
Career Development
Whole Person Wellbeing Resources
Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full Time
Shift : Days
Location: 15310 Amberly Drive, Suite 102, Tampa, FL 33647
The role youll contribute:
The Training Analyst I is responsible for implementing standardized clinical, revenue cycle, and practice operations training strategies for AdventHealth Medical Group. The Analyst will collaborate with the Physician Enterprise Training Delivery Manager and medical group leadership to identify, assess, prioritize, and address training and development needs among practice staff. The Analyst will carry out suitable training initiatives that result in standard, efficient, and sustained adoption of technologies used within AdventHealth Medical Group. The Analyst will maintain objectivity by assessing and prioritizing training needs based on performance and compliance with specific training plan goals and targets.
The value youll bring to the team:
- Support EHR and ancillary training efforts and continuing education training across the medical group.
- Deliver onboarding, training, go-live support, and continuous improvement efforts for new department acquisitions and new Providers.
- Participate in strategy, delivery, and implementation efforts of Physician Enterprise and regional operational projects.
- Actively participates in best practice sustainment efforts through solution implementation, activation, and post go-live support.
- Manage ServiceNow ticket queue to effectively identify, troubleshoot, and track issues at the medical group level.
- Deliver training using various platforms (i.e. in person, virtual, etc.) for both new and existing users including Providers, clinical support staff, front office/billing staff, and market leaders.
- Regularly assess the education needs of end users through on-site visits, operational performance analytics, job and process analyses, and other metrics.
- Facilitate assessment of workflow processes before, during, and after system implementation and other operational initiatives.
Qualifications
The expertise and experiences youll need to succeed:
- KNOWLEDGE AND SKILLS REQUIRED: Has knowledge of adult learning styles and training delivery in support of physician practice operations.Ability to identify education and training needs in a healthcare setting and participate in related program development and instruction.Has experience implementing and coordinating various training methods and techniques.Can assess needs, plan, develop, coordinator, monitor and evaluate training within an ambulatory healthcare environment.Ability to develop and deliver effective training presentations and resources.Displays knowledge and skills necessary to deliver quality educational instruction to all levels of staff (including external agencies) in a clear and concise manner.Can effectively communicate (verbally and in writing) with all levels of employees, facilitate group processes and change.Self-motivated with excellent organizational, analytical, writing, and interpersonal skills.Possesses strong conflict resolution and customer relation skills.Excels at prioritization and coordination of multiple projects.Communicates strong understanding of applicable policies and procedures.Demonstrates knowledge in healthcare operations, information technology, revenue cycle, physician practice operations, clinical operations, nursing workflow, physician workflow, compliance practices, and medical information management.Experienced in application of Microsoft Office Suite with Microsoft Teams, Word, PowerPoint, and Excel skills.Must have a valid drivers license and reliable form of transportation. KNOWLEDGE AND SKILLS PREFERRED: EHR implementation and training experienceKnowledge of quality reporting and physician practice regulatory programs (e.g., HEDIS, MIPS)Experience in process mapping and process mapping tools (Microsoft Visio) EDUCATION AND EXPERIENCE REQUIRED: Associate degree, certificate, or 5 years of highly relatable experience2 years training experience in a healthcare environmentExperience in facilitating classes independently EDUCATION AND EXPERIENCE PREFERRED: 2 years physician practice operations experienceExperience in adult learner education/teaching experienceExperience with process improvement methods and tools, e.g., Lean/Six Sigma LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED: AdventHealth Epic Credentialed Trainer Certification (must be obtained in the next available class offered, no longer than 60 days)
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
Category: Physician Services
Organization: AdventHealth Medical Group Primary Care
Schedule: Full-time
Shift: 1 - Day
Req ID: 24029144
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
