Wholesale Customer

4 weeks ago

Eden Prairie, United States American Family Insurance Full time

Position Compensation Range: $23.00 - $30.76

Experienced level role that serves as the first point of contact (calls, emails, chats) and resolution for service issues, requests, policies, procedures, and billing/account information. Communicates directly with agents/agent staff to provide assistance with carrier information and procedures. Prepares coverage and premium financing quotes and processes policy information.

In this flex office/home role, you will be expected to work a minimum of 10 days per month from the office. Candidates should reside within approximately 35-50 miles of one of the following office locations: Madison, WI 53783; Boston, MA 02110; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034; Nashville, TN 37214

Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.

Position Compensation Range:

$23.00 - $30.76

Pay Rate Type:

Hourly

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

  • Serves as first point of contact (calls, emails, chats) and resolution for quoting and online binding support, market inquiries, service issues, requests, policies, procedures, and billing/account information.

  • Assists agents and staff with carrier information and general processes and procedures.

  • Prepares and releases coverage and premium financing quotes.

  • Processes policy information including issuance of certificates. Ensures accuracy and completeness according to carrier specifications.

  • Orders inspections as requested.

  • Escalates more complex issues to appropriate subject matter area expert.

  • May be asked to develop role specific standard work processes for team, mentor team members and provides project support.

  • May be required to complete other assignments or participate in projects based upon skills, achievements, or experience.

Specialized Knowledge & Skills Requirements

  • Demonstrated experience providing customer-driven solutions, support or service.

  • Demonstrated experience and proficiency using PC software applications (e.g. Microsoft Office, Internet Explorer, Outlook, Excel, etc.)

  • Solid knowledge and understanding of insurance or brokerage customer service or policy processing processes, terms and procedures.

  • Demonstrated experience in customer service for insurance or brokerage products.

  • Solid knowledge of state-specific regulations and system/procedural support for insurance or brokerage products.

  • Solid knowledge and application of underwriting processing, servicing or billing guidelines.

  • Demonstrated experience using reference materials, reading policy language, and processing rules and procedures.

  • Demonstrated written and verbal communication skills.

  • If unlicensed, provide proof of successful completion of the AD Banker On-Line Pre-Licensing Course for employee's resident state prior to 8:00am CT the Wednesday before start date or the offer will be rescinded. Proof of successful completion is: 1. A score of at least 90% on the comprehensive exam for resident states having this exam in their coursework, and/or 2. The certificate(s) of completion for resident states requiring a pre-licensing course.

Licenses

  • Resident state licensing exam(s) for property and casualty producer licenses within 30 days of hire.

  • Property and casualty producer licenses for all operating and/or service states must be obtained within 60 days of hire.

  • Required to maintain current, active license(s) status by continuing education and meeting all state, operating and regulatory requirements.

#LI-Hybrid

Travel Requirements

  • Up to 5%.

Physical Requirements

  • Work that primarily involves sitting/standing.

Working Conditions

  • Not applicable.

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

#LI-SW2

  • Customer Service Representative

    2 weeks ago

    Eden Prairie, Minnesota, United States Jobs for Humanity Full time

    About the RoleWe are seeking a highly organized and energetic professional to join our team as a Customer Advocate. As a key member of our customer-facing team, you will be responsible for delivering a memorable experience to our customers through every interaction.Key ResponsibilitiesWelcome in-shop customers and resolve customer concerns quickly and...

  • Customer Service Representative

    3 days ago

    Eden Prairie, Minnesota, United States Jobs for Humanity Full time

    About the RoleThe Customer Advocate is a key member of our team, responsible for delivering exceptional customer experiences. This role involves managing administrative processes, scheduling, work orders, and invoicing, as well as greeting customers in person and answering inbound phone calls and emails.Key ResponsibilitiesWelcome in-shop customers and...

  • Machine Operator

    1 week ago

    Eden, North Carolina, United States Walters Wholesale Electric, Inc Full time

    Job SummaryWalters Wholesale Electric Company is seeking a skilled Machine Operator to join our team. As a Machine Operator, you will be responsible for operating various machines, including chop saws, band saws, and bending boards, to assist in the production process.Key Responsibilities:Operate machinery to produce materials at a productive ratePerform...

  • Customer Service Representative

    1 week ago

    Eden Prairie, Minnesota, United States Jobs for Humanity Full time

    Customer Advocate RoleJobs for Humanity is collaborating with Safelite to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.The Customer Advocate is one of Safelite's first impressions with our customers. This role involves managing administrative processes, scheduling, work orders, and invoicing, as well...

  • Customer Service Representative

    3 weeks ago

    Eden Prairie, Minnesota, United States Jobs for Humanity Full time

    About the RoleWe are seeking a highly organized and energetic Customer Advocate to join our team at Safelite. As a first impression with our customers, you will be responsible for delivering a memorable experience during every interaction.Key ResponsibilitiesWelcome in-shop customers and resolve customer concerns quickly and efficiently.Manage incoming...

  • Customer Service Representative

    3 weeks ago

    Eden Prairie, Minnesota, United States Jobs for Humanity Full time

    About the RoleWe are seeking a highly organized and energetic Customer Advocate to join our team at Safelite. As a Customer Advocate, you will be the first point of contact for our customers, providing a memorable experience during every interaction. You will manage administrative processes, scheduling, work orders, and invoicing, while also greeting...

  • Customer Advocate

    3 weeks ago

    Eden Prairie, United States Safelite Group, Inc. Full time

    Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.The Customer Advocate is one...

  • Customer Advocate

    3 weeks ago

    Eden Prairie, United States Safelite Group, Inc. Full time

    Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. The Customer Advocate is one...

  • Customer Service Representative

    2 weeks ago

    Eden Prairie, Minnesota, United States Safelite Group, Inc. Full time

    Unlock Your PotentialAt Safelite Group, Inc., we're more than just an auto glass company. We're a team of dedicated professionals who are passionate about delivering exceptional customer experiences. As a Customer Advocate, you'll play a vital role in shaping our customers' perceptions of our brand. Your skills in administrative processes, scheduling, and...

  • Senior Meat Cutter

    4 weeks ago

    Grand Prairie, Texas, United States Walmart Full time

    About the JobWe are seeking a highly skilled and experienced Meat Cutter to join our team in the Wholesale Meat Department. As a Meat Cutter, you will be responsible for processing and preparing meat products for our customers. This is a challenging and rewarding role that requires attention to detail, excellent communication skills, and the ability to work...

  • Pharmacy Technician

    1 month ago

    Eden Prairie, United States Optum Services, Inc. Full time

    $3,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS We seek a Pharmacy Technician to support all functions of the Genoa mental health and specialty pharmacy primarily through dispensing medical prescriptions and performing necessary clerical duties while under the direct supervision of a registered pharmacist. Primary Responsibilities: Provide exceptional customer...

  • Color Mixer Specialist

    5 days ago

    Eden Prairie, Minnesota, United States Sherwin-Williams Full time

    Job DescriptionJob Title: Color Mixer SpecialistJob Summary: We are seeking a skilled Color Mixer Specialist to join our team at Sherwin-Williams. As a Color Mixer Specialist, you will be responsible for mixing and tinting paint to customer specifications, while providing excellent customer service and working closely with wholesale and retail customers to...

  • Pharmacy Assistant

    1 month ago

    Eden Prairie, Minnesota, United States Optum Services, Inc. Full time

    Pharmacy Technician Job DescriptionWe are seeking a highly skilled Pharmacy Technician to join our team at Optum Services, Inc. as a key member of our pharmacy team.Key Responsibilities:Provide exceptional customer service to all consumers and members of the clinic staff.Fills prescription orders and makes them available for verification under direct...

  • Pharmacy Assistant

    4 weeks ago

    Eden Prairie, Minnesota, United States Optum Services, Inc. Full time

    Pharmacy Technician Job SummaryWe are seeking a highly skilled Pharmacy Technician to join our team at Optum Services, Inc. as a Pharmacy Technician. In this role, you will play a vital part in supporting the functions of our mental health and specialty pharmacy, working closely with our registered pharmacists to ensure the highest level of patient care.Key...

  • Financial Operations Manager

    5 days ago

    Eden Prairie, Minnesota, United States Creative Financial Staffing Full time

    Controller Job DescriptionOur client, a leading wholesaler with 70 years of experience, is seeking a skilled Controller to join their Accounting & Finance team. The successful candidate will be responsible for all aspects of accounting oversight, including AP/AR, billing, general ledger entries, bank reconciliation, and credit card expense report...

  • Financial Controller

    4 weeks ago

    Eden Prairie, Minnesota, United States Creative Financial Staffing Full time

    Controller Job DescriptionOur client, a leading wholesaler with a globally recognized brand, is seeking a skilled Controller to join their Accounting & Finance team. As a key member of the team, you will be responsible for overseeing all aspects of accounting, including financial reporting, budgeting, and financial analysis.Responsibilities:Oversee all...

  • Buyer - Merchandise Strategist

    1 month ago

    Eden Prairie, Minnesota, United States ShopHQ Full time

    Job SummaryShopHQ is seeking a skilled Buyer to support the Merchandising team in Eden Prairie, MN. As a key member of the team, you will be responsible for developing and executing product assortment strategies to maximize sales and exceed customer expectations.Key ResponsibilitiesPlan and execute category assortment strategies to drive sales and revenue...

  • Buyer - Extended Assortment Specialist

    1 month ago

    Eden Prairie, Minnesota, United States ShopHQ Full time

    Job DescriptionShopHQ (IV Media, LLC) is a leading interactive media company that combines entertainment, e-commerce, and advertising. We are seeking a skilled Buyer to support our Merchandising team in the areas of extended assortment and home in Eden Prairie, MN.Key ResponsibilitiesDevelop and execute product assortment strategies to maximize sales and...

  • Pharmacy Technician

    4 weeks ago

    Eden Prairie, Minnesota, United States Optum Full time

    Pharmacy Technician Job DescriptionAbout the Role:We are seeking a skilled Pharmacy Technician to join our team at Genoa Healthcare, a leading pharmacy care services company. As a Pharmacy Technician, you will play a critical role in supporting the dispensing of medical prescriptions and performing various clerical duties under the direct supervision of a...

  • Merchandising Specialist

    1 week ago

    Eden Prairie, Minnesota, United States ShopHQ Full time

    Job SummaryShopHQ is seeking a skilled Merchandising Specialist to support the Merchandising team in the areas of extended assortment & home in Eden Prairie, MN.The ideal candidate will have a strong background in product development, vendor relationship management, and category planning. This role will be responsible for achieving sales and margin...