Scale customer success manager
3 months ago
About Writer AI your people will love. That's our vision, and it contains multitudes :-) We're filling a big need for generative AI built ground-up for the needs of enterprises and embraced by their teams. As generative AI became a board-level initiative almost overnight for most enterprises, our market matured dramatically and we benefit from that tailwind. Our product is highly differentiated, our roadmap is transformative, and our customers are happy and vocal. About this role Great writing, for everyone. It’s our vision for Writer, and our customers’ vision for their teams. We’re looking for a Customer Success Manager, Scale whose top priority is helping customers succeed with Writer. You’ll be on the ground-floor helping us build processes for onboarding, adoption, and retention. Our NRR is +130%, and GRR is +95%, so you’ll be starting from a great foundation. You'll be reporting to the VP Customer Success and be working very closely with our other customer success managers in building a World Class CS org. Your responsibilities Own a book of business of up to 100 customers, driving adoption, value and retention as your primary measures of success. Own everything from customer onboarding, training, ongoing nurture programs and best practices for your customers. Act as the advisor for customers; creating, owning and driving their overall success plan. Develop expertise as an advisor of best practices in leveraging AI to at scale across an enterprise organization. Run product workshops with customers to showcase use-cases for generative AI. Lead webinars and roundtable discussions as a way to drive adoption and educate at scale. Create and launch scaled automation playbooks to engage your customers at scale. Analyze adoption data and usage patterns to gather insights and form opinion on new playbooks to tackle identified areas of opportunity for increasing customer value. Own the full customer renewal process, including forecasting, negotiating, and proposal creation. Be accountable to Gross dollar retention rate targets for your customers. Work collaboratively with Sales and introduce opportunities for revenue growth, cross-sell and upsell. Collect and share insights that help Product identify both scalable and unscalable ways to educate and activate the user base on the product. Is this you? 3+ years in a CSM role in B2B SaaS. Experience managing a high-volume book of business and building programs to support customers at scale. Demonstrated proficiency in building playbooks and automation in CS tools. Experience carrying and regularly exceeding a GRR and NRR target, including full ownership of the Renewal. Experience in deepening adoption within a team as well as introducing a product across many teams in an organization. Ability to prioritize, multi-task, and perform effectively under pressure. Ability to analyze information, make connections, and demonstrate deep-level thinking. Ability to collaborate with teams of all sizes while also being able to work independently as a self-starter. Excellent relationship-building skills; ability to grow and nurture relationships with internal stakeholders. And: Proactive communication skills, both sync and async. Intrinsically motivated: you set the highest possible bar for what you build, write, ship. Incredibly curious and an active listener. A great presenter. A genuine leader. A connection to our mission of Great writing for everyone. A natural affinity to our values of Connect, challenge, own. Curious to learn more about who we are and how we operate? Visit us here. Benefits We don’t spend frivolously, but we do take care of our own. Besides smart, sincere colleagues and a vibrant work environment, we are proud to offer: Employer-covered medical plans, dental, vision, and life insurance. FSA. Competitive parental leave policy (parents actually work here). Generous PTO. Company stock options. 401k plan with employer matching. Flexible schedules. Writer is an equal opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr
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Scale Customer Success Manager
3 weeks ago
San Francisco, California, United States Writer Corporation Full timeAbout Writer CorporationWe're a company that's passionate about helping businesses succeed with our innovative generative AI technology. As a Customer Success Manager - Scale, you'll play a critical role in helping our enterprise customers get the most out of our product.Your ResponsibilitiesAs a Customer Success Manager - Scale, you'll be responsible for...
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Customer Success Manager, Scaled
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San Francisco, California, United States Vanta Full timeAbout the Role:As a Customer Success Manager, Scaled at Vanta, you will play a pivotal role in guiding customers through their security and compliance journeys with Vanta's specialized solutions at scale. By combining your customer-centric approach with expertise in Vanta's products and security best practices, you will contribute to the overall success and...
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Customer Success Manager, Scaled
4 weeks ago
San Francisco, California, United States Vanta Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager, Scaled to join our team at Vanta. As a key member of our customer success team, you will play a pivotal role in guiding customers through their security and compliance journeys with Vanta's specialized solutions at scale.Key ResponsibilitiesWork with Vanta customers across industries,...
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Customer Success Manager, Scaled
4 weeks ago
San Francisco, California, United States Vanta Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager, Scaled to join our team at Vanta. As a key member of our customer success organization, you will play a pivotal role in guiding customers through their security and compliance journeys with our specialized solutions at scale.Key ResponsibilitiesWork with Vanta customers across...
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Customer Success Manager Scale
4 weeks ago
San Francisco, California, United States Writer Corporation Full timeAbout Writer CorporationWe're a leading provider of generative AI solutions, empowering businesses to unlock the full potential of their teams. Our mission is to make great writing accessible to everyone.Job Title: Customer Success Manager ScaleWe're seeking an experienced Customer Success Manager to join our team. As a key member of our Customer Success...
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Scaled Customer Success Manager
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Customer Success Manager Scale
4 weeks ago
San Francisco, California, United States Writer Corporation Full timeAbout Writer CorporationWe're a company that's passionate about making great writing accessible to everyone. Our vision is to empower businesses to create high-quality content that resonates with their audience.Job Title: Customer Success Manager ScaleWe're seeking an experienced Customer Success Manager to join our team. As a Customer Success Manager,...
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San Francisco, California, United States Coperniq Inc Full time{"title": "Customer Success Manager", "company": "Coperniq Inc", "location": "San Francisco Bay Area", "aboutUs": "At Coperniq, we're pioneering the future of the energy sector by transforming solar and energy contractors into next-generation utility providers. Our platform streamlines operations and enhances customer value, making us a leader in the...
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San Francisco, United States Pavilion Full timeAbout Pavilion Pavilion’s mission is to improve the lives of all Americans by making public procurement work better. As consumers, public servants can do almost anything quickly and online. But at work, completing a purchase on behalf of their agency takes months — or years — and relies on tech that hasn’t changed since the ‘90s. The process...
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Customer Success Manager
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San Francisco, United States Pavilion Full timeAbout Pavilion Pavilion's mission is to improve the lives of all Americans by making public procurement work better. As consumers, public servants can do almost anything quickly and online. But at work, completing a purchase on behalf of their agency takes months — or years — and relies on tech that hasn't changed since the '90s. The process isn't just...
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San Francisco, California, United States ClimateAI Full timeAbout the RoleWe're seeking a skilled Customer Success Manager to support the growth of our key accounts and drive customer satisfaction. This role will involve delivering value to our customers through onboarding, tool usage, and conveying their needs to our product team.Responsibilities• Direct ownership of key customer relationships and accounts•...
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San Francisco, California, United States Agave API Full timeAbout Agave APIAgave API is a fast-growing YC startup modernizing the construction industry. We help construction software companies integrate with fragmented and old software, and provide real-time analytics to construction companies.Job Title: Customer Success ManagerWe're looking for a Customer Success Manager to help us scale to hundreds of customers....
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San Francisco, United States Replai Full timeReplai is a mission lived by curious, ambitious and highly driven people. We have created a data-to-ads approach that leverages the latest AI technology to create highly performant videos used as ads by consumer apps. We believe in data, in the app industry and in the power of compounding an ever growing obsession to delight our customers. You should be able...
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Customer Success Manager
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San Francisco, California, United States Blackwomenintech Full timeCustomer Success ManagerAt Blackwomenintech, we're seeking a highly motivated and customer-centric individual to join our Customer Success Team as a Customer Success Manager. This role is responsible for cultivating trust and building relationships with business customers, helping them identify and achieve their desired business outcomes.Key...
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Customer Success Manager
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San Francisco, California, United States Notion, LLC Full timeAbout UsWe're on a mission to empower individuals, teams, and organizations to tailor software to solve complex problems and take on ambitious challenges. At Notion, we're passionate about building a company as diverse and creative as the millions of people we reach worldwide.About the RoleWe're seeking a highly motivated and experienced Customer Success...
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Customer Success Manager
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