Manager of Patient Services

6 months ago

San Francisco, United States Shields Health Solutions LLC Full time

At Shields, we pride ourselves on our culture of inclusion and kindness and the difference we make in patients' lives every day. We are tremendously proud to be certified as a 'Great Place to Work' four years in a row. In 2022, we were awarded US Fortune Best Workplaces in Health Care™, Fortune Best Workplaces for Millennials™ & Fortune Best Workplaces for Women™.

Improving lives and elevating performance are at the heart of everything we do. That's why more health system leaders trust Shields to elevate access, outcomes and growth within specialty pharmacy - delivering value throughout the entire health system. Leveraging our proven Shields Performance Platform - we deliver the financial results that health systems demand and the superior outcomes patients deserve. With the foremost leaders in specialty pharmacy on our team; proven success partnering with more than 70 health systems; and a vested interest in delivering measurable results - we are the partner health systems trust to transform their specialty pharmacy into a powerful growth engine and elevate performance where it matters most.

Manager Patient Services

The Company is seeking someone with strong people management skills highly motivated, self-starter who is looking for a challenging career with a fast-growing company in the specialty pharmacy management services. This applicant should be results-oriented with a positive outlook, and a clear focus on high quality. A natural forward planner who critically assesses their own performance. The ideal candidate should have front-line employee management experience with a background in pharmacy or healthcare. Applicant should be service-oriented with a motivational style incorporating a clear focus on performance accountability and employee development. The applicant must be able to work as a member of a close-knit team.

The Manager of Patient Services is a key front-line manager supporting the Shields Health Solutions specialty pharmacy and medication adherence model. The manager provides day-to-day management for a team of pharmacy liaisons located in specialty clinics within hospital settings. The manager is responsible for ensuring the adoption and continuity of best practices, providing ongoing support, coordinating coverage, coaching, performance management and professional development of the Specialty Liaisons

Key Responsibilities

  • Leads assigned Specialty Liaison team, managing and directing activities essential to providing the highest quality experience for patients in specialty clinics
  • Coach and develop liaison team and instill Shields culture at health system partner site
  • Provide consistent, timely and ongoing performance coaching, feedback, training, and development to liaison teams
  • Facilitate effective communication between liaison, Shields functional group, pharmacy, and clinic teams
  • Meet or exceed site operational targets surrounding clinic service, growth, and patient satisfaction & outcomes
  • Proactively identify and implement improvement initiatives at health system partners to drive growth and efficiency
  • Engage with Shields functional group leadership to ensure operational targets are met and drive growth and efficiency
  • Establish credible relationships with stakeholders at health system partners including clinic leadership and pharmacy teams up to Manager and Director levels
  • Ensure a high level of partner satisfaction by proactively communicating the value of Shields' clinic operations team, addressing concerns responsively, and providing regular updates to clinic leadership
  • Collaborate with regional leadership teams to implement strategic growth initiatives including new clinic launches, workflow changes, and other growth initiatives
  • Provide performance updates to Shields leadership team
  • Ensures Specialty Liaison team accountability and the consistent use of best practices for execution of the following critical responsibilities: prior authorizations, patient financial assistance, medication refills, patient appointments, and patient outreach
  • Ensures coverage for Specialty Liaisons when absent from work
  • Effective problem-solver who works through barriers for success within clinics and with the support staff within the home office
  • Identifies issues within a clinic and works with their manager to create tangible action plans to improve performance and ensures timely implementation of improvement efforts
  • Collaboratively partners with the data analytics team and Patient Support Center to execute on identified opportunities
  • Identifies, assesses and contributes to continuous process improvement and optimization initiatives
  • Provides subject matter expertise to hospitals and clinics within their span of control
  • Other duties as assigned
Education & Experience
  • Bachelor's degree or equivalent work experience required with a minimum of 2 years supervisory/management experience preferred
  • 5 years working in a healthcare or pharmacy environment with direct patient and clinician contact required
  • National Certification as a CPhT (or equivalent) and prior experience as a licensed pharmacy technician would be optimal in this role
  • Experience working within a retail, hospital or provider type setting communicating with physicians, nurses, and other healthcare professionals (preferably in an outpatient or medical clinic setting) is a plus.
  • Strong communication skills, highly proficient in Microsoft Office particularly Excel and Word
  • This candidate will be able to quickly learn other programs and extract relevant information
  • Possess strong organizational skills is a must
  • Ability to manage the performance of individuals against quantitative metrics without compromising clinical quality
  • Patient-centered, organized, high-integrity, motivational, attention to detail, dependable, quality focus, empathetic, good listener/communicator, a good teacher, able to lead a group of individuals
  • Energetic, highly motivated, team player with excellent attention to detail; discretion and confidentiality essential as position deals with highly sensitive and private health information
  • Has the ability to effectively train employees, lead by example and use motivational techniques to improve/maintain employee engagement
  • Motivates and inspires
  • Results orientation
  • Relationship builder
  • Collaborative, team player
  • A passion to help people
  • Drive to succeed
  • Confidential

An employee in this position can expect a salary rate between $80,000.00 and $90,000.00 plus bonus pursuant to the terms of any bonus plan if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law.

California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

  • Patient Services Manager

    2 months ago

    San Francisco, United States University of the Pacific Full time

    The Patient Services Manager is responsible for overseeing daily operations at the University of the Pacific Hearing and Balance Center. This role includes managing patient services, front-desk operations, and patient service workflows, while ensurin Patient Services, Manager, Patient, Operations, Customer Service, Clinical, Education

  • Patient Services Manager

    4 weeks ago

    San Francisco, United States University of the Pacific Full time

    The Patient Services Manager is responsible for overseeing daily operations at the University of the Pacific Hearing and Balance Center in the Audiology department. This role includes managing patient services, front-desk operations, and patient serv Patient Services, Manager, Patient, Operations, Customer Service, Clinical, Education

  • Manager of Patient Services

    2 months ago

    San Francisco, United States Shields Health Solutions LLC Full time

    At Shields, we pride ourselves on our culture of inclusion and kindness and the difference we make in patients' lives every day. We are tremendously proud to be certified as a 'Great Place to Work' four years in a row. In 2022, we were awarded US Fortune Best Workplaces in Health Care, Fortune Best Workplaces for Millennials & Fortune Best Workplaces for...

  • Patient Care Coordinator Professional

    6 days ago

    San Francisco, California, United States Talent Software Services Full time

    Job Title: Patient Care Coordinator Professional">About Us:">Talent Software Services is a leading healthcare provider dedicated to delivering high-quality patient care services.">Compensation: $80,000 - $100,000 per year">Job Summary:">We are seeking an experienced Registered Nurse/Case Manager to join our team as a Patient Care Coordinator Professional....

  • Hospitality Services Operations Manager

    2 days ago

    San Francisco, California, United States University of California - San Francisco Campus and Health Full time

    At the University of California - San Francisco Campus and Health, we are seeking a highly skilled Hospitality Services Associate Director to lead our Environmental & Hospitality Services team.About the RoleThe ideal candidate will possess excellent leadership skills, with experience in managing hospital services under Environmental Services (EVS) and/or...

  • Assistant Manager

    1 week ago

    San Francisco, United States Pacific Plastic Surgery Group Full time

    Plastic & Reconstructive Surgery Practice - Seeking Talented and Personable Assistant ManagerWe're looking for an Assistant manager who is a highly-organized and compassionate individual with at least two years of medical experience and ideally a background and understanding in sales and office administration.This role will oversee day-to-day patient care in...

  • Patient Engagement Manager

    3 weeks ago

    San Francisco, United States Nuna Full time

    At Nuna, our mission is to make high-quality healthcare affordable and accessible for everyone. We are dedicated to tackling one of our nation's biggest problems with ingenuity, creativity, and a keen moral compass. Nuna is committed to simple principles: a rigorous understanding of data, modern technology, and most importantly, compassion and care for our...

  • Patient Services Representative II

    3 weeks ago

    San Francisco, United States Sutter Health Full time

    We are so glad you are interested in joining Sutter Health!Organization:SOPS-Sutter Outpatient Services - San FranciscoPosition Overview:Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules...

  • Patient Care Director

    3 weeks ago

    San Francisco, United States UCSF Benioff Children's Hospital Full time

    This position is responsible for overseeing multiple acute inpatient units across (MS, Telemetry, Acute Rehabilitation Unit) across the two hospitals (St. Mary's Medical Center & St. Francis Hospital). It will also assist in managing the operations o Patient Services, Patient Care, Care Director, Patient, Director, Operations, Healthcare

  • Programs Manager

    4 weeks ago

    San Rafael, United States The HR Manager Full time

    The Bailey S Cavachon Foundation, based in San Rafael, California, is seeking an Executive Assistant for the Environment Program. About the Foundation The Bailey S Cavachon Foundation has been making grants since 1969 to help solve social and environmental problems at home and around the world. The Foundation concentrates its resources on activities in...

  • Patient Services Representative II

    2 months ago

    San Francisco, United States Sutter Health Full time

    We are so glad you are interested in joining Sutter Health!Organization:SPMF-Sutter Pacific Medical Foundation - SouthPosition Overview:Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules...

  • Patient Services Representative II

    3 weeks ago

    San Francisco, United States Sutter Health Full time

    We are so glad you are interested in joining Sutter Health! Organization: SOPS-Sutter Outpatient Services - San Francisco Position Overview: Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information,...

  • Patient Services Representative II

    1 day ago

    San Francisco, United States Sutter Health Full time

    We are so glad you are interested in joining Sutter Health! Organization: SPMF-Sutter Pacific Medical Foundation - South Position Overview: Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information,...

  • Patient Service Representative

    4 months ago

    San Diego, United States Family Health Centers of San Diego Full time

    Impact Lives, Impact Community Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in...

  • Clinical Pharmacy Specialist

    7 days ago

    San Leandro, California, United States OnePoint Patient Care Full time

    About OnePoint Patient CareWe are the nation's leading independent provider of community-based hospice pharmacy and pharmacy benefits management (PBM) services, offering flexible and adaptable solutions for hospice pharmacies nationwide.As a Clinical Pharmacy Specialist with OnePoint Patient Care, you will be part of a team that serves more than 350 hospice...

  • Patient Advocate Coordinator

    6 days ago

    San Francisco, California, United States Serene Health Services Full time

    **About the Position:**Serene Health Services is seeking a qualified Patient Advocate Coordinator to join our team. This role requires excellent communication, interpersonal, and customer service skills.About the Role:The Patient Advocate Coordinator will work closely with members, families, and healthcare providers to assess medical and social needs,...

  • Patient Service Representative

    4 weeks ago

    San Diego, United States Family Health Centers of San Diego Full time

    Impact Lives, Impact Community Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in...

  • Clinical Services Program Manager

    2 days ago

    San Francisco, California, United States Larkin Street Youth Services Full time

    Make a Lasting Impact with Larkin Street Youth ServicesAbout the Role:We are seeking an exceptional Clinical Services Program Manager to oversee and monitor the day-to-day operations of our Clinical Services program. As a key member of our team, you will coordinate therapeutic services, oversee referrals and case assignments, and provide clinical supervision...

  • Patient Care Advocate for Trans and LGBTQ+ Communities

    6 days ago

    San Francisco, California, United States Lyon Martin Health Services Full time

    OverviewLyon Martin Health Services is a leading provider of high-quality, compassionate care to the trans and LGBTQ+ communities in San Francisco. We are seeking a highly skilled Patient Care Advocate to join our team.Salary and BenefitsThe salary for this position is estimated at $95,000 per year, with opportunities for bilingual differentials. Our...

  • Manager, Patient Financial Services

    2 days ago

    San Leandro, United States Alameda Health System Full time

    Summary SUMMARY:  Responsible for managing and overseeing the activities for multiple value streams within the Revenue Cycle and Patient Financial Services. Responsibilities include analyzing data, documenting process flows, coordinating changes, and resolving issues; this position provides ongoing input to the strategic planning of business requirements...