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Senior Product Quality Leader

4 months ago


Greensboro, United States Dsj Global Full time

About the Role:Transport is integral to modern society. Imagine leveraging your expertise to create sustainable transport solutions for the future. If you aim to impact the world on a global scale, working with cutting-edge technologies and collaborative teams, this could be your ideal opportunity.Role Overview:DSJ Global is seeking a Senior Product Quality Leader for our client. The Quality & Customer Satisfaction team is dedicated to ensuring product quality through thorough investigation and prioritization of market issues. The role involves securing customer feedback in problem-solving processes and demands a high level of product knowledge, problem-solving skills, and the ability to collaborate with global colleagues in engineering, production, purchasing, and field services.Key Responsibilities:*Detect and quantify early-stage customer quality issues using advanced analytics.*Prioritize quality actions to meet committed quality targets.*Seek rapid containment actions and recommend appropriate quality-solving tools for identified issues.*Coordinate and prioritize quality actions within Design Engineering, Purchasing, and Manufacturing.*Communicate and report on product quality and customer satisfaction within the company.*Verify the effectiveness of implemented quality solutions.*Lead and support Quality Action Groups for new technologies, ensuring a smooth transition from project to serial production.*Request external campaigns based on technical descriptions and present at the External Campaign Committee.*Identify and communicate potential safety issues to the Safety Investigator.Candidate Profile:Qualifications:*Bachelor's degree in engineering or comparable technical experience; Master's degree preferred.*5+ years of experience in the automotive industry.*Experience in aftermarket activities and support.*Proven leadership in cross-functional teams or project management.*Global experience is an advantage.*Willingness to travel domestically and internationally occasionally.Skills:*Passion for driving results and customer success.*Ability to prioritize issues that add value for both customer and brand.*Strong networking skills and the ability to build credibility and positive relationships quickly.*Proven problem-solving processes and analytical skills.#J-18808-Ljbffr

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