ITS Manager Infrastructure Systems
1 week ago
Overview:
Your Career. Our Company. Together, We Grow.
At Southern Illinois Healthcare (SIH), we realize that in order to provide our surrounding communities with excellent care, we must begin by providing our employees with that same care and appreciation. We offer rich opportunities to develop and grow professionally, an environment of excellence in patient care, and the awareness that everything we accomplish is a direct outgrowth of the superb efforts and dedication of our employees.
As a non-profit system of almost 4000 employees, we have won national acclaim for our cancer, cardiac, stroke, bariatric, breast imaging, and rehabilitation services.
$89,518.00/tr minimum - $134,277.00/yr maximum (range increases based on education, experience and certifications)
Responsibilities:Position Summary
Responsible for effective and efficient management of the infrastructure support
section of ITS staffed by engineers.
o Support areas include servers, Disaster Recovery / Business Continuity,
networking, telecommunication systems and Epic technical support roles.
This position reports to the Senior Director of Enterprise Applications.
Job Roles
Safety
o Manages processes effectively in regard to employee safety.
Record Keeping
o Maintains all required records, reports, statistics, logs, files and other
documents as required, including but not limited to payroll, schedules and
status changes.
Department Management
o Maintains 24 hour accountability for department, making independent
decisions to implement strategies and programs.
o Delegates authority and accountability to staff to ensure optimal outcomes
and staff engagement.
o Evaluates effectiveness of unit/department based programs and processes
to ensure optimal outcomes.
Process Improvement
o Promotes a culture of process improvement by establishing
improvement goals.
o Actively participates on system-wide or hospital-based teams.
Staffing
o Manages the unit/department effectively in regards to staffing and staff
supervision.
Role Specific Responsibilities
o Oversees primary IT Infrastructure Team support activities which consist
of installation, troubleshooting, repair and system administration of
components including servers, networking and telecommunication
systems.
o Works with staff to develop strategic plans for infrastructure components,
which include operating systems, telecommunication systems hardware
and integration of SIH information systems and networks.
o Assists with development of annual IT budget and tracking of
expenditures.
o Monitors and assists staff compliance with departmental protocols and
expectation for completion of daily work tasks, management and
documentation of work activities and use of service management tools.
o Collaborates with other ITS leaders to make sure systems and solutions
are implemented in alignment with the needs and requirements of the
department and SIH.
o Accountable for Disaster Recovery / Business Continuity and a focus on
High Availability for key Healthcare IT Services
Education
BS or BA degree in Computer Science, Information Technology, Management
Information Systems, Electrical Engineering.
Licenses and Certification
Relevant technology, operations or leadership skills, certifications or verifiable
competency.
Experience and Skills
Technical Experience: 5 years
Supervision Experience: 3 years
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