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Head of Customer Success
3 months ago
Our Mission:
The technology in the $130-billion pet industry is antiquated, and it has caused significant friction for the pet economy to progress. This must be fixed. We aim to contribute to the pet industry by empowering everyone in the pet community. We strive to build the most trustful, impactful, yet simple-to-use solutions for everyone in the space, so that they can focus on doing what they love and thrive.
Our Team:
Only the best can serve the best. To build the best product and service, we want the best talent. We are committed to seeking out and bringing together the most passionate, talented, and customer-focused individuals to form a team that sets the bar for excellence.
Our Culture:
Every day, we ask ourselves: what if MoeGo disappears tomorrow? Would that be a big difference to our users? We’re not here to be just another option in the market. What motivates us is the pursuit of discovering and solving a series of real, impactful problems. By doing so, we aim to redefine the standard of technology and elevate the pet industry to an entirely new level.
We strive to drive changes for the better.
About this role:
Lead and build critical operational projects and continuous improvement for our post-sale CS teams
Deeply embed yourself in customer-facing teams to become an expert in their current workflows and tooling
Use your expertise and experience to identify the greatest opportunities for improvement
Design, develop and deliver workflow, reporting, automation, and tech/tooling solutions for customer facing teams to directly impact their effectiveness onboarding, retaining, and growing our customer base
Use data to inform our understanding of where to invest our resources; determine the highest impact short term projects, while remaining focused on the longer term scale we aim to achieve
Build and manage a team that can help you execute both the short and long term vision
Serve as an extraordinary people leader and culture-bearer at MoeGo, nurturing and growing customer success team through hiring, coaching, and training
Do you have the right ingredients?
8+ years of operations experience within a high-growth environment with 5+ years of that experience specifically in Sales or Customer Success Operations, preferably at a SaaS company, 3+ years of proven track records of building and developing world class customer success team
Experience hiring and leading an operations team
Strong analytical and reporting skills; demonstrated ability to identify reporting needs and transform data into actionable insights
Creative problem solver, skilled at removing obstacles and solutioning around key business problems
Metrics-driven and results-oriented
Masterful cross-functional collaborator and relationship-builder
Outstanding verbal and written communication skills
Combination of strategic thinking and ability to roll up sleeves and get it done
MoeGo offers a competitive compensation package (base salary, performance bonus, and benefits).
MoeGo is committed to creating a diverse and inclusive work environment, and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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