![Butler Hospitality](https://media.trabajo.org/img/noimg.jpg)
Regional Market Manager, Customer Success(West)
1 month ago
Regional Market Manager, Customer Success(West)
Butler Hospitality is on a mission to build the travel platform of the future by maximizing existing infrastructure and powering connections through data and experience – that process begins by supporting our hotel partners and their teams. We are currently serving over 50,000 keys (hotel rooms) in New York City, Miami, Chicago, San Francisco, Washington, D.C. and Denver; we are on track to serve an additional 200,000 keys across 12 markets by 2023. That is to say: major growth mode.
Reporting to: Director of Customer Success
Butler Hospitality is looking for a Regional Market Manager to lead a team of Customer Success Managers across our San Francisco, Los Angeles, and Denver markets. In this role, you will be responsible for hiring, training, managing, and developing members of the Customer Success team. You will also act as conduit between our CSMs and the Butler Senior Leadership team to manage escalations, standardize best practices and execute on strategic initiatives aimed at maximizing overall lifetime value of and for our customers. What’s especially exciting about joining a company in ‘growth mode’ is that you have the opportunity to build new processes and to help our business and customers excel in unforeseen ways. We are looking for someone who exhibits a customer-first approach and who is passionate about hospitality and our partner and guest experiences.
WHAT YOU’LL DO
Manage, mentor, and grow a team of high-performing Customer Success Managers across the Western United States region
Develop SOPs, best practices, and creative programming to promote hotel partner value and ensure customer retention across multiple markets
Harness the power of data to measure business results and drive team outcomes around customer and consumer growth opportunities
Maintain responsibility for team resource planning and performance measurement
Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores
Improve market intelligence including industry, category, and competitive analysis
Participate in regular team meetings where you will be called to present your team’s metrics, insights, analysis and progress
Work closely with Director of Customer Success and Butler leadership team to iterate on customer health scores, create prescriptive action plans driven by data insights, and develop a proactive customer journey strategy
Implement, and be part of the iteration of, a best-in-class customer experience that will be a key driver and competitive advantage to Butler’s growth and success
Advocate a company-wide culture of Customer Success, defining customer success priorities and demonstrating the correlation to (successful) company performance
Act as a team player by fostering strong collaboration within the team and cross-functionally with other company stakeholders
ABOUT YOU
You are agile, motivating, customer and team-obsessed, and possess natural coaching capabilities. You share our love of the hospitality and travel industry, and our hunger to improve it through technological and operational innovation. As a Regional Market Manager, you understand the importance of communicating information with confidence, clarity, and executing on follow through. You are data-driven, results-oriented and are motivated by responsibility and accountability to self and team. You’re a self-starter and you operate with a growth mindset – that is: open-mindedness, readiness and dedication to your team’s KPIs as well as the collective goal. You are passionate about transforming the traditional Account Management role from a supportive, reactive function to an innovative, strategic one - in line with the vision our Customer Success team.
QUALIFICATIONS
2+ years people management and talent development experience; possesses a high level of accountability and demonstrated performance-focused leadership skills
Prior experience in a senior-level Customer Success, Account Management, or Sales Operations / Strategy role
Proven results growing and scaling organizations at a hyper-growth company
Experience in F&B or Hospitality a BIG PLUS
A strong understanding of the Customer Success function, specific to how it is integral in driving value to partners and revenue growth the business
Excellent communication and relationship building skills, with experience partnering deeply with customers AND other key internal leaders
Experience leveraging data (via automation, technology, and manual analysis) to translate opportunity to a team and to optimize and improve their success/performance
Ability to identify opportunities, glean actionable insights, and manage the execution across a team
Data-driven and customer-first decision-making mindset, knowing how to supplement data with the qualitative knowledge of the customer’s needs
Strong ability to communicate strategic objectives and action plans to teams
Experience with Salesforce is required; experience with Tableau preferred
COMPENSATION & PERKS
Competitive Salary + Performance Bonus + equity/options participation
Flexible time-off policy + flexible working hours (Unlimited PTO Plan)
Competitive medical, dental, and vision benefits
401K + company match
Ancillary benefits: Commuter, Gym membership + hotel discounts
Laptop, dedicated work phone, & personal tech budget
What's your citizenship / employment eligibility?
#J-18808-Ljbffr
-
Regional Market Manager, Customer Success(West)
4 weeks ago
San Francisco, United States B Hospitality Corp Full timeJob DescriptionJob DescriptionABOUT USButler Hospitality is on a mission to build the travel platform of the future by maximizing existing infrastructure and powering connections through data and experience – that process begins by supporting our hotel partners and their teams. We are currently serving over 50,000 keys (hotel rooms) in New York City,...
-
West Regional Market Leader
2 weeks ago
San Jose, California, United States Arora Engineers Full timeJob Details Job LocationAEI - San Jose - [6SJO] - San Jose, CA Description We are seeking a West Regional Market Leader This position will be based at our San Jose, CA office, or could be based remotely in the region. The candidate shall be responsible for the operational leadership of the region including developing and executing a strategic regional...
-
Regional Sales Manager, West
3 weeks ago
San Diego, United States Dover Corporation Full time**Regional Sales Manager, West** **Location:** San Diego, CA, US **Regional Sales Manager, West** **Company Overview:** DESTACO, a Dover Company, is a global leader in the design and manufacture of high-performance automation, workholding, and remote handling solutions. The company serves customers in variety of end-markets, including the automotive, life...
-
MARKET MANAGER
4 weeks ago
San Francisco, United States Back Bar Project , LLC Full timeMinimum 2 years of Spirits Sales or Spirits Distributor Experience Required PRIMARY OBJECTIVE Achieve growth depletion goals for BBP portfolio with respect to budget targets in the territory of Northern California (Sales and Commercial Management) PRIMARY RESPONSIBILITIES KPI Management: Day-to-day account visits, distributor work-withs, customer...
-
MARKET MANAGER – NorCal
1 month ago
San Francisco, California, United States Back Bar Project, LLC Full timeMinimum 2 years of Spirits Sales or Spirits Distributor Experience Required PRIMARY OBJECTIVE Achieve growth depletion goals for BBP portfolio with respect to budget targets in the territory of Northern California (Sales and Commercial Management) PRIMARY RESPONSIBILITIES KPI Management: Day-to-day account visits, distributor work-withs, customer...
-
Regional Sales Manager
3 weeks ago
San Francisco, United States Marmon Holdings, Inc. Full timeMicroAire Surgical Instruments LLC Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent. Regional Sales Manager - West Coast...
-
Region Operations Manager
2 weeks ago
San Francisco, United States Red Wing Shoe Company Full time**Company Description** Watch here to see what it's like to work at Red Wing Shoe Company. Red Wing Shoe Company is based in Red Wing, Minnesota, just 40 minutes from St. Paul, where our corporate office sits along the Mississippi River in downtown Red Wing. We are a global company with 2300 employees around the world, but we maintain a close-knit family...
-
Business Relationship Manager
2 weeks ago
San Francisco, United States East West Bank Full timeIntroduction: Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create...
-
Regional Sales Manager
1 month ago
South San Francisco, United States Fluidigm Full timeJob DescriptionWould you like to join an innovative team driven by a bold vision unleashing tools to accelerate breakthroughs in human health? It is an extraordinary time for Standard BioTools. Our technology is empowering customers to improve life through comprehensive health insight. We invite you to join a leading provider of indispensable life sciences...
-
Regional Anti-Hate Manager
1 month ago
San Francisco, United States The Asian American Foundation Full timeJob description About the Organization The Asian American Foundation (TAAF) is a convener, incubator, and investor committed to accelerating opportunity and prosperity for the AAPI community. TAAF supports the ecosystem of advocates and organizations committed to AAPI causes so that together we can more effectively take action against hate and violence, and...
-
Regional Anti-Hate Manager
4 weeks ago
San Francisco, United States The Asian American Foundation (TAAF) Full timeJob description About the Organization The Asian American Foundation (TAAF) is a convener, incubator, and investor committed to accelerating opportunity and prosperity for the AAPI community. TAAF supports the ecosystem of advocates and organizations committed to AAPI causes so that together we can more effectively take action against hate and violence, and...
-
Regional Sales Manager
1 month ago
San Francisco, United States Highway9 Networks Full timeAbout Highway9 Networks A venture-backed Silicon Valley startup working in the Private 5G space Enables "mobile first" businesses, and extends the 5G rollout. A SaaS based Enterprise Mobile Network offering leveraging a private cellular underlay Provides a cloud driven, enterprise operated solution for in-building and campus wireless: voice & data Extends...
-
Regional Sales Manager
1 month ago
San Francisco, United States Highway9 Networks Full timeJob DescriptionJob DescriptionAbout Highway9 NetworksA venture-backed Silicon Valley startup working in the Private 5G spaceEnables “mobile first” businesses, and extends the 5G rollout. A SaaS based Enterprise Mobile Network offering leveraging a private cellular underlayProvides a cloud driven, enterprise operated solution for in-building and campus...
-
Regional Vice President-Customer Success
2 weeks ago
San Francisco, United States Innovaccer Full timeCustomer Success at InnovaccerOur mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization’s business goals. If you're passionate about helping customers realize the value they seek with technology, then our customer success team is the right place for you.About the RoleThe...
-
Regional Vice President-Customer Success
2 weeks ago
San Francisco, California, United States Innovaccer Full timeRegional Vice President-Customer SuccessCustomer Success at InnovaccerOur mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization's business goals. If you're passionate about helping customers realize the value they seek with technology, then our customer success team is the...
-
Regional Sales Manager, West
1 month ago
San Francisco, United States Avery Duke LLC Full timePURPOSE: Responsible for managing the sales organization, developing, and executing sales strategy in alignment with corporate and achieving regional sales objectives. FUNCTIONS: • Responsible for carrier customer relations at the regional level • Identify new business opportunities with all prospective tenants for assets through contacts, research, cold...
-
Customer Success Manager
3 weeks ago
San Francisco, United States Base Full timeJoin Base and be part of Customer Marketing history! Customer Success Manager Base is a Customer Lifecycle Marketing platform, building the Customer-led Growth (CLG) category and ecosystem. Through journey tracking, automation, insights, and predictions our Customer Marketing platform helps companies refocus their efforts on their customer-base, and...
-
Regional Anti-Hate Manager
1 month ago
San Francisco, United States The Asian American Foundation (TAAF) Full timeAbout the Organization The Asian American Foundation (TAAF) is a convener, incubator, and investor committed to accelerating opportunity and prosperity for the AAPI community. TAAF supports the ecosystem of advocates and organizations committed to AAPI causes so that together we can more effectively take action against hate and violence, and build the...
-
Regional Anti-Hate Manager
1 month ago
San Francisco, United States The Asian American Foundation Full timeAbout the Organization The Asian American Foundation (TAAF) is a convener, incubator, and investor committed to accelerating opportunity and prosperity for the AAPI community. TAAF supports the ecosystem of advocates and organizations committed to AAPI causes so that together we can more effectively take action against hate and violence, and build the...
-
Regional Anti-Hate Manager
4 weeks ago
San Francisco, United States The Asian American Foundation Full timeAbout the Organization The Asian American Foundation (TAAF) is a convener, incubator, and investor committed to accelerating opportunity and prosperity for the AAPI community. TAAF supports the ecosystem of advocates and organizations committed to AAPI causes so that together we can more effectively take action against hate and violence, and build the...