Field Care Navigator

2 months ago


Kennedy Space Center, United States HealthMap Solutions LLC Full time

Description Position at Healthmap Solutions Company BackgroundHealthmap Solutions is the future of specialty health management that focuses on progressive diseases, with a particular expertise in kidney health populations. Healthmap Solutions uses clinical big data resources and high-powered analytics to power complex specialty health management programs. Healthmap Solutions is a diverse, growing company committed to our clients and our employees. We are champions for better health, for those who need us most. Position Summary:The Field Care Navigator will be responsible for assisting with care coordination and complex care management duties. The role develops and maintains the care management of the member both in the home and telephonically, working to improve member outcomes.Responsibilities: Assess members in the home or other face-to-face setting to assess the member's wellbeing and develop an individual plan of careEvaluate the home environment for safety, infection control, and community resource needsAct as first level of support for the member to resolve patient related issues to ensure a positive member experienceIdentify opportunities to manage the member-centric care plan, problems, barriers, interventions, and goals as appropriatePartner with the Healthmap Interdisciplinary Care Team to collaborate on opportunities to improve member's health outcomesServe as a resource to members and physicians while acting as a liaison between community resources, programs, and other relevant servicesEducate Healthmap members on kidney health, related co-morbid conditions, and renal replacement therapyDrive and shape clinical strategy to improve outcomes for members with chronic kidney diseaseDocument and maintain accurate member records that will identify all patient communication and plan. Maintain thorough documentation of all provider meetings/interactions and member interactions for consistency and coordination and compliance with regulatory standards Ensure company adherence with legal and regulatory requirementsAssist as a preceptor, mentor, and coach for new hire orienteesDemonstrate HIPAA understanding and complete confidentiality protocolsFollow all company-defined security/operational policies and proceduresUse multiple technical applications including Microsoft Word, Excel spreadsheets, electronic calendars, email, timekeeping and expense applications, and other software applicationsPerform other duties as assignedRequirements:Master's degree in nursing requiredActive, unrestricted RN license required; nurse practitioner or advanced practice nurse required in assigned state(s) 3 years of experience in care management rolesExperience in a nephrology practice, dialysis center, home health delivery or transplant center preferredPrior experience building and managing relationships with health care providers or patients preferredExperience in customer service strongly preferredExperience with Medicare and Medicaid preferredProof of valid and unrestricted driver's license required. This position requires travel within assigned region to visit patients in their homesAssigned state residency required (FL)Skills:Excellent verbal, written, listening and presentation skillsAbility to show compassion and empathy for patientsDemonstrated interpersonal relationship skillsAbility to multitask, prioritize, and create solutions in a fast-paced environmentStrong critical thinking and analytical skillsMust be proficient in Microsoft Office: Outlook, Word, Excel, PowerPointTravel:Travel over 50%, primarily in the Orlando, FL, area#LI-Hybrid Americans with Disability SpecificationsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As an Equal Opportunity Employer, we will not discriminate against any job candidate or employee due to age, race, religion, ethnicity, national origin, gender, gender identity/expression, sexual orientation, disability, familial status, veteran status, marital status, parental status, or pregnancy. In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.



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