Patient Support Specialist

5 days ago

Hillsboro, United States Hillsboro Health Full time

Job Type

Full-time

Description

A Patient Support Specialist assists with daily operations of the rehab clinics including clerical duties, patient registration/management and other duties as assigned under the supervision of therapists, rehab supervisor(s) and the rehab director. Normally scheduled Monday through Friday.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Supports and promotes an environment conducive with the Mission, Vision, and Values of the hospital.
  • Completes clerical duties including, but not limited to, referral intake, registration, insurance management/certifications, scheduling, and other duties as assigned for clinic operations.
  • Assists therapists with patient management and clinic operations, as necessary.
  • Prepares treatment areas and maintains a clean and orderly workspace for patient care.
  • Completes departmental cleaning, laundry, and organization, as necessary.
  • Assists in patient care under direct supervision of a therapist, as necessary.
  • Reviews and reconciles records and charges daily.
  • Stocks and orders supply for daily operations.
  • Screens incoming calls and relays information to staff
  • Schedules visits per department requirements
  • Maintains confidentiality of all patients, hospital, or physician related information
  • Maintains orderly condition of assigned work area.
  • Is knowledgeable of general hospital and department specific policies and procedures.
  • Other duties many be assigned and are subject to change with or without prior notice.
OTHER RESPONSIBILITIES
  • Displays accountability for actions and decisions for the total patient care process.
  • Completes assigned daily duties.
  • Accepts reassignment to other departments if necessary.
  • Follows expected work practices.
  • Displays thoroughness and accuracy of work.
  • Works in a safe manner, including reporting unsafe equipment or environment.
  • Well organized, accepts assignments willingly and accomplishes them quickly.
  • Anticipates problems and suggests solutions.
  • Helps as needed with duties not specifically assigned.
  • Works steadily and always keeps busy.
  • Maintain knowledge and skills necessary to communicate and interact with patients, visitors, and staff in the following age groups: Infant, Pediatric/adolescent, Adult, and Geriatric.
  • Ability to work well with a diverse work team.
  • Ability to work under pressure with time constraints.
  • Ability to concentrate.
  • Ability to work independently with minimal supervision.
  • Good mental health and emotional maturity
  • Good personal grooming and hygiene
  • Ability to acquire and maintain current knowledge in physical therapy.
  • Displays knowledge of sterile and non-sterile supplies, equipment, and procedures
  • Demonstrates knowledge and practices of Universal Precautions
  • Recognizes and respects the individual emotional, social, and cultural needs of patients, including their religious beliefs.
  • Preserves the dignity and respect of all patients at all times.
  • Assists with daily, weekly, and monthly cleaning of work and storage areas.
  • Possession of a genuine interest and concern for patient population that is served.
(The above statements describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by Hillsboro Health.)

SUPERVISORY RESPONSIBILITIES

None

Requirements

EDUCATION AND/OR EXPERIENCE
  • Must be able to read, write and communicate in English.
  • Graduation from high school or GED is preferred.
  • Must have the ability to follow written and verbal directions.
  • CNA or other health related experiences is helpful.
CERTIFICATES, LICENSES, REGISTRATIONS
  • CPR certification or willing to obtain within 6 months of hire.
  • In compliance with Criminal Background Check requirements
PHYSICAL DEMANDS
  • Prolonged, extensive, or considerable standing and walking
  • Required to climb, balance, stoop, and kneel.
  • Required to use arms, hands, and fingers for repetitive grasping, pulling, and pushing and feeling.
  • Frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Any workload exceeding 50 pounds will require assistance.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
WORK ENVIRONMENT
  • Works in well light, climate-controlled setting
  • May be exposed to communicable diseases, hypodermic/IV needles, unpleasant sights, odors, and materials.
  • The noise level in the work environment is quiet to moderate.


CORPORATE COMPLIANCE

Receives training and/or attends necessary meetings to meet the criteria as outlined in Hillsboro Health's Corporate Compliance Plan and Code of Conduct. Understands the responsibilities related to compliance and knows how to contact the Corporate Compliance Officer should there be any instance of question or concern regarding fraud and/or abuse.

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