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Senior Customer Success Manager
3 months ago
Employer Industry: Health and Wellness Solutions
Why Consider This Job Opportunity
Competitive pay up to $120,000
Opportunity for career advancement and growth within the organization
Remote work flexibility anywhere in the USA
Supportive and collaborative work environment
Chance to make a positive impact on employee well-being and engagement
What To Expect (Job Responsibilities)
Retain, grow, and manage TELUS Health's large account portfolios
Demonstrate a consultative client approach and build strong relationships with clients
Analyze and interpret data to recommend solutions for workplace health issues
Assist with escalations and solution planning
Manage account profitability and collaborate with internal teams for client success
What Is Required (Qualifications)
5-7 years of experience in Account Management or similar customer-facing roles
Experience providing premium service to C-level clients
Understanding of Employee Assistance, Wellness, Mental Health, and Human Capital Management
Effective problem-solving skills and desire to exceed client expectations
Proficiency with essential tools and CRM applications
How To Stand Out (Preferred Qualifications)
Excellent oral and written communication skills in Spanish
Previous experience with HR, Wellness programs, or EAP
#HealthandWellness #CustomerSuccess #RemoteWork #CareerOpportunity #CompetitivePay
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