IT Support Technician

3 weeks ago


New Boston, United States Reefer Peterbilt Full time

Job Type

Full-time

Description

Reefer Peterbilt is a second-generation family-owned full-service medium & heavy-duty truck dealership looking for a IT Support Technician at our New Boston location to support our computing environment. The ideal candidate will possess a strong foundation in IT support, a passion for technology, and experience in environments related to dealerships.

Key Responsibilities:

  • Provide technical assistance and support to dealership staff.
  • Install, diagnose, repair, maintain, and upgrade all dealership computer hardware and equipment.
  • Ensure seamless integration and functionality of desktop computers with dealership-specific systems (CRM, inventory management, etc.).
  • Provide hands-on support for network-related issues, including LAN/WAN and VoIP systems.
  • Manage user access, system security, and data integrity for computing environments.
  • Conduct training sessions for staff on new software/applications relevant to dealership operations.
  • Offer exceptional customer service to all staff, addressing IT-related incidents and requests promptly.
Requirements
  • High school diploma or equivalent, Associate's degree preferred.
  • Proven experience as an IT Support Technician, supporting Windows, Active Directory, Microsoft365.
  • Experience with Mobile device management including IOS and Android devices.
  • Strong understanding of computer hardware, software, printers/copiers, and network systems.
  • Experience using a ticketing system, where all requests are logged and resolved within established SLA's.
  • Familiarity with dealership management software and automotive industry-specific applications is a plus.
  • Excellent problem-solving skills and the ability to perform under pressure.
  • Outstanding communication skills, capable of explaining technical issues in simple terms.
  • A commitment to maintaining the highest level of customer satisfaction.
  • Relevant certifications (e.g., CompTIA A+/Network+, Microsoft Certified Professional) are desirable.
  • High level of organizational skills and ability to handle multiple projects simultaneously.
Benefits:
  • Health (BCBS), Dental (Delta), Vision (VSP), and Life Insurance
  • Paid vacation time
  • 401K plan with company participation
  • Weekly pay schedule


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