Lab Support Technician

2 weeks ago

Boston, United States Boston Medical Center Full time

Boston Medical Center (BMC) is more than a hospital. It´s a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all-and is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet - an integrated health care delivery systems that includes many community health centers. Join BMC today and help us achieve our Vision 2030 which is a long-term goal to make Boston the healthiest urban population in the world.

Position: Lab Support Technician

Department: Phlebotomy

Schedule: Part Time, Per Diem

POSITION SUMMARY:

Responsible for providing quality, customer-oriented laboratory services including registration, specimen collection, specimen processing, and other related duties. Performs venipuncture on patients. Maintains necessary equipment and supplies.

ESSENTIAL RESPONSIBILITIES / DUTIES:

* Performs venipunctures according to laboratory policies and procedures including the collection of timed specimens, blood cultures, pediatric and neonatal specimens.


* Positively identifies all patients according to laboratory policies and procedures. Verifies identification of specimens and labels specimens according to laboratory policies and procedures.


* Receives and prepares laboratory specimens prior to laboratory analysis and testing, including study specimens, random and 24 hour urines, and send-out specimens.


* Centrifuges and aliquots specimens, and follows all special handling instructions according to laboratory policies and procedures.


* Optimizes the routing of specimens and work benches, prioritizing stat and routine specimens. Routes and distributes specimens to appropriate lab sections within specific time frames. Assists in the pickup and delivery of specimens as needed.


* Prepares all workstations with essential supplies.


* Monitors and records daily temperatures and performs scheduled maintenance of equipment as needed.


* Completes all appropriate logs for documentation and troubleshooting, and communicates to supervisor.


* Utilizes technical training and acquires in-depth knowledge of the LIS and its functions.


* Performs order/entry, inquiry, crediting, and other basic LIS functions in the laboratory information system according to policies and procedures.


* Performs patient registration functions in EPIC registration system, including patient demographic updates, insurance validation and eligibility checks, and assigning of medical record numbers.


* Answers the telephone according to department policy and procedure.


* Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided.


* Utilizes hospital's behavioral standards as the basis for decision making and to support the department and the hospital's mission and goals.


* Manages time appropriately and meets BMC standards for attendance and punctuality.


* Attends department meetings, delivers reports in a timely fashion and documents activities related to quality improvement as assigned.


* Assists in training new lab support technicians and phlebotomy students.


* Completes all laboratory and hospital safety, compliance, and competency training as assigned. Follows established hospital infection control and safety procedures.


* Performs special procedures as requested by supervisors, assistants, and specialists.



JOB REQUIREMENTS

EDUCATION:

* High School Diploma or GED.
* Completion of a NAACLS accredited phlebotomy program.

EXPERIENCE:

* Phlebotomy, and/or specimen processing experience preferred.

KNOWLEDGE AND SKILLS:

* Excellent English communication skills (oral and written) and interpersonal skills are required to communicate effectively with internal and external contacts in a courteous and customer service manner.


* Excellent analytical and critical thinking skills; strong attention to detail, organizational ability and follow-through.


* Must be able to maintain strict confidentiality of all personal/health sensitive information


* Ability to effectively handle challenging situations and to balance multiple priorities.



LABBMC

Equal Opportunity Employer/Disabled/Veterans

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