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Information Technology Help Desk

4 months ago

Syracuse, United States Prescient Solutions Full time

IT HELP DESK ENGINEER - ONSITE

Prescient Solutions is an award-winning, Chicagoland-based Managed IT Services Partner. A 2023 winner of Inc. Magazine's Best Workplaces, we have been providing CIO-level advisory support and on-site IT services for more than 25 years.

We are looking for an on-site Information Technology Help Desk Engineer who shares our commitment and believes in the value of communication and client interaction. As an IT Helpdesk Engineer, you will:

  • Provide Level 1 and 2 support in a primarily Microsoft environment on-site at our client accounts;
  • Assist with systems administration and projects; and
  • Document and post procedures.

IT Helpdesk Engineer's Essential Duties and Responsibilities

  • Troubleshoot, Maintain, Upgrade hardware and software;
  • Create and maintain new user accounts, including groups;
  • Work closely with Network and Systems Engineers to gain knowledge of network topology, profiles and tasks within a Windows-based back end environment;
  • Contribute to the planning and design of workstation hardware, software, and application capabilities; and
  • Deliver assigned projects while meeting timelines and budget objectives.

Requirements

  • At least two years of IT related customer service experience in a helpdesk or call center setting;
  • Basic understanding and troubleshooting skills of desktop and laptop OS's, general applications, anti-virus software, Office 365, printers, TCP/IP and communications protocols;
  • Strong technical writing skills;
  • Commitment to Client service excellence; and
  • Willing to start at 7am EST.