Field Dispute Resolution Specialist

4 weeks ago

Sulphur, United States System One Holdings, LLC Full time

Field Dispute Resolution Specialist Port Sulphur, LA

System One is seeking a

Field Dispute Resolution Specialist

to join our team over in

Port Sulphur, LA.

This is a 6-month contract opportunity with strong potential for permanence.

Job Description:

Encourages the use of DRP at the jobsite. Responds to calls assigned by the Dispute Resolution Team/DRP Field Advisor II and investigates employee concerns that arise at the jobsite.

Works closely with the Dispute Resolution Team, to provide confidential and neutral assistance to employees regarding employee concerns by facilitating amicable solutions.

Provide advice and counsel to managers and supervisors regarding personnel practices, policy and employment laws Educates employees on policies, procedures, and practices, providing confidential consultations and coordinates with the Dispute Resolution Team in offering options for conflict resolution such as a Resolution Conference or Internal Review Panel.

Advocates fairness and investigates internal employee complaints such as Unfair Treatment, Harassment and Discrimination. Enters investigation notes and findings on employee issues into the Dispute Resolution database.

Prepares documents, reports, and correspondence and identifies patterns and problem areas and makes recommendations to the Dispute Resolution Field Coordinator Lead on areas for improvement. Periodically reports on case activity.

Advises on and explains relevant state and federal rules, regulations, and procedures to management team. Provides coaching and guidance to Managers and Supervisors regarding employee issues, to include Hiring and Terminations. Provide training and guidance to jobsite on culture, policies, and procedures, particularly those related to employment law (such as EEO, FMLA, ADA, ADEA, etc.).

Assists with the coordination of ADA Reasonable Accommodation, discipline, discharges and assists with problematic situations. Provides employee documentation and other related evidence as requested for Charges and litigation. Under the direction of the Dispute Resolution Team, assists with the investigation of Charges by EEOC, Human Rights Commission, etc. Performs various Projects and other duties as assigned.

Field Dispute Resolution Specialist Responsibilities: Attend weekly Foreman Meetings and train on how to write reprimands, complete Employee Separation Reports (ESR), and answer questions about employee issues. Attend new hire orientation to introduce Dispute Resolution. Attend monthly safety meetings. Conduct exit interviews. Review ESRs making sure separations are appropriate (i.e. employees being ROFd while they are on a protected leave). Translate for supervision

Field Dispute Resolution Specialist Requirements: High degree of Ethical Practice. Fluent in Spanish Ability to effectively build relationships and work with all levels of Leadership. Ability to analyze and work through critical situations. Prefer some knowledge of applicable state and federal employment and labor laws. Strong communication and written skills. Understanding of Culture, Policies and Procedures, preferred but not required. Ability to work a flexible schedule per project needs. (days/nights/weekends)

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