Tier 2 Help Desk

4 weeks ago

Port Sulphur, United States Visionary Technology Consultants Full time
Job DescriptionJob Description

Duties and Responsibilities

Under general direction, solves complex problems requiring detailed knowledge of industry best practices within a Microsoft Windows 10 desktop computing environment. Works to ensure break/fix and request tickets for computers, peripherals, software, and printers are responded to and addressed within established service level objectives, escalating as necessary.

 

Provides ongoing technical support to local users face-to-face, as well as other offices and project sites both remotely and in person (when travel is required). Supplies hands-on support as directed by the network, security, server, voice, and other IT teams when local participation is necessary. Participates in establishing and decommissioning offices and project sites as required. Maintains an accurate inventory of both deployed assets and storeroom equipment. Must be able to participate in some on-call and/or after-hours work as needed.

 

Uses experience and problem solving skills to develop and improve processes and provides reports as required. May provide guidance to less experienced team members.

 

  • Relies upon experience, interpersonal skills and broad knowledge of field to ensure task completion in compliance with policies, procedures, and business strategy
  • Stage, prepare, and deploy computer, peripherals, and devices to the users
  • Break/fix support for end user hardware, including but not limited to: laptops, desktops, workstations, printers, and peripherals
  • Occasionally perform installation of non-standard software
  • Break/fix support for COE (Common Office Environment) software including Microsoft Windows 10, Office 365, and Teams using demonstrated troubleshooting capabilities
  • Ability to successfully troubleshoot 2FA, certificate, CAC, and other authentication issues
  • Ability to successfully troubleshoot printing issues
  • Facilitate data migration between computers
  • Virtual desktop support
  • Familiarity with IPT voice technologies and collaboration tools like Microsoft Teams, Cisco Jabber
  • Provide technical A/V support including critical videoconference meetings
  • Working knowledge of Microsoft server technologies and Dell server hardware
  • General knowledge to perform high level network troubleshooting analysis, Cisco knowledge preferred
  • Collaborate with vendors or third party support to resolve technical hardware or software issues

 

Qualifications and Skills Requirements

Skills required for this position are typically acquired through the completion of an undergraduate degree and 3+ years of experience. Additional years of experience will be accepted in lieu of a degree.

 

  • Ability to identify points of failure, areas for improvements, bottlenecks
  • Coordinate resolution of issues in collaboration with various IT teams
  • High knowledge of IT operations, responsibilities, processes, and procedures to independently resolve issues
  • Strong verbal and written skills, including ability to draft communications and knowledge base articles
  • Participation and contribution with the larger team
  • Provide excellent customer service and remain instinctively curious
  • Motivated to perform the work as required each day with a desire to improve
  • The ability to work independently within established guidelines
  • Ability to communicate effectively with a wide variety of users, both written and verbal
  • Flexibility to support the business across multiple locations
  • The candidate must be dependable, well organized, and accountable
  • Demonstrates poise in intense or stressful situations and maintains professionalism
  • Linux administration experience preferred
  • Ability to meet DoD certification requirements
  • Must be a US Citizen and able to qualify for security clearance

 

Company DescriptionVisionary Technology Consultants (VTC) is a Minority and Service Disabled Veteran Owned Small Business (SDVOSB). We provide innovative technology management and human resource services to our partners in the government and commercial spheres, covering arenas spanning defense, health, legal, education, finance, entertainment, and technology. Our proven solutions have enabled our customers to keep pace with the rapid evolutions in technology and maximize their people and product investments. Our distinctive approaches respond to the challenges faced by all organizations to improve operational efficiency while minimizing operating costs continually.Company DescriptionVisionary Technology Consultants (VTC) is a Minority and Service Disabled Veteran Owned Small Business (SDVOSB). We provide innovative technology management and human resource services to our partners in the government and commercial spheres, covering arenas spanning defense, health, legal, education, finance, entertainment, and technology. Our proven solutions have enabled our customers to keep pace with the rapid evolutions in technology and maximize their people and product investments. Our distinctive approaches respond to the challenges faced by all organizations to improve operational efficiency while minimizing operating costs continually.

  • Service Desk Analyst FL Law Enforcement

    1 day ago

    New Port Richey, United States IT Resources Corp Full time

    Shift:  8am-5pm Mon-FriLocation:  8661 Citizens Dr, New Port Richey, FL 34654Education: In process of getting their Computer Science degreeExperience:* Stable previous FT/PT employment* Desire to get some valuable experience in an IT related roleMust be able to pass a level 2 FLE backgroundRole: The job is responsible for working as a part of a service...

  • Help Desk Support Specialist

    7 days ago

    Port Hueneme, United States Sohum Systems LLC Full time

    Job Summary: Sohum Systems is seeking a Help Desk Specialist to support the NAVFAC Information Technology Center (NITC), 24 x 7x 365 on-site operations desk located in Port Hueneme, CA. The Help Desk Specialist is responsible for providing technical assistance and support to end-users, ensuring prompt and effective problem resolution. This position plays a...

  • IT Help Desk Technician

    1 month ago

    New Port Richey, United States Bayonet Plumbing Full time

    Job DescriptionJob DescriptionIT Help Desk Technician- HudsonBayonet Plumbing, Heating, and Air Conditioning, a division of IES, is looking for an IT professional looking to expand his/her IT skills by joining our Help Desk Technician role. This individual is responsible for troubleshooting and resolving IT support inquiries, configuring, and deploying...

  • Help Desk Support I

    7 days ago

    Port Huron, United States Michigan Mutual Full time

    Job Summary The Help Desk Support I is an entry-level position within the Information Technology Department. The Help Desk Support I acts as the primary interface to the customers that are supported by the Information Technology Department to effect real-time problem analysis and resolutions. This position performs as the resource for moves, adds and changes...

  • front desk/ Night Audit

    1 day ago

    Sulphur Springs, United States sulekha.co.uk Full time

    anna alexander **front desk/ Night Audit** Updated 2 days ago * Customer Service * front desk hotel * marketing * mediation/negotiation skills * microsoft office * night audit Education: Pre Bachelor Experience: 4 years mediation/negotiation skills: 2 years 0 / 10 Rating out of 10 **Job Experience** * 2019 to Till now Super 8 by wyndham **Front desk/night...

  • Front Desk Supervisor

    2 weeks ago

    Port St Lucie, United States Water's Edge Dermatology Full time

    Water's Edge Dermatology, an AQUA Dermatology portfolio practice, is Florida's largest and most comprehensive full-service skin care provider in the Southeast, offering medical, surgical, and cosmetic dermatology, plastic surgery, vein care, and radiation oncology. Founded in 1998, AQUA Dermatology is the Southeast's premier dermatology practice with over 86...

  • Front Desk Associate

    2 days ago

    Port Chester, United States Crunch Fitness Full time

    Position Title: Front Desk Reports To: General Manager Classification: Part-Time, Non-Exempt Job Summary: The Front Desk will help ensure the smooth and efficient operational procedures within the Front Desk department, enabling the club to provide the highest level of customer service. He/She will demonstrate an aptitude and command of all company-wide...

  • Front Desk Receptionist

    4 weeks ago

    Port Charlotte, United States Allergy & Arthritis Treatment Centers, LLC Full time

    Job DescriptionJob DescriptionJob Summary: We are seeking a friendly and organized front desk medicalreceptionist to join our team at Allergy & Arthritis Treatment Centers, LLC.The ideal candidate will have excellent communication skills, bedetail-oriented, and have experience working in a medical officeenvironment.Qualifications:* High school diploma or...

  • Hotel Front Desk Supervisor

    2 days ago

    Port Saint Lucie, United States Hampton Inn & Suites Port St. Lucie Full time

    Job DescriptionJob DescriptionAssists guest check-ins, processes reservations, and coordinates guests’ services through various departments.ESSENTIAL FUNCTIONS:Available to cover three weekday swing shifts and two AM weekend shifts.Provides courteous guest service by responding promptly and efficiently to inquiries, requests and complaints, and by...

  • Front desk receptionist

    3 weeks ago

    New Port Richey, United States Synergy Dental Spa Pa Full time

    Job DescriptionJob DescriptionDuties and Responsibilities:Greet patients and guests in a friendly, enthusiastic mannerAnswer phones and take messagesSchedule appointments and provide information about services offeredCheck patients in and out, collect payments, prepare charts, and answer questions about servicesConfirm patient appointments two (2) business...

  • Linux Administrator

    1 month ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    JOB DESCRIPTIONWe Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your...

  • ServiceNow Support Administrator

    1 month ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve...

  • Supervisor, Service Desk

    22 hours ago

    Port St Lucie, United States Dataprise Full time

    About the role: This Supervisor position will work as part of our Service Desk in providing leadership to a team of Engineers. In this position, you'll work on a wide variety of technical issues and be a part of a dynamic, collaborative team. Customer service and a strong desire to learn and grow are paramount! ***This position will work hybrid out of our...

  • Front Desk Associate- Opening Shift

    4 weeks ago

    Port Chester, United States Crunch Fitness Full time

    Crunch ort Chester is looking for Crunch Representatives to work our Front Desk! The ideal candidate will be able to work the opening shift (5 a.m. during the week) and will be reliable to being on time. Come change lives through fitness! Apply today! Job Summary: The Crunch Representative will help ensure the smooth and efficient operational procedures...

  • UTS Field Engineer 4

    2 weeks ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    JOB DESCRIPTION We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your...

  • Desktop Support

    2 weeks ago

    Sulphur Springs, United States SMARTECH and Associates, LP Full time

    As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.This is a journeyman position for the typical...

  • Knowledge Manager

    4 weeks ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    JOB DESCRIPTION We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your...

  • Technical Support Analyst, Tier II

    3 weeks ago

    Port Saint Lucie, United States BCS365 Full time

    Job DescriptionJob DescriptionCandidates must be available to provide on-site support as needed in either Port St. Lucie, FL or Secaucus, NJThe primary responsibilities for this position are handling second level support in Help Desk team. Respond, troubleshoot and generate and update service cases for BCS365 clients. The technology includes but is not...

  • German Speaking L2 Customer Support Representative

    2 days ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    JOB DESCRIPTIONWe Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your...

  • Enterprise Analyst

    1 month ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve...