Customer Support Intern

3 weeks ago


Lancaster, United States Car Gas Inc Full time

**Customer Support Intern**

**Department:** Energy **Location:** Lancaster, PA

From our employee-owned culture to our flip-flop-friendly dress code, Cargas does things a little differently. You get to be in the thick of the action. We practice Open Book Management, so you know the sales, profits, challenges, and opportunities. We collaborate at all levels, so your ideas are heard. We have a flexible work environment, so we trust you to make good decisions on when you need to put in extra effort to take care of customers and when you can take time for personal matters. We work hard and have fun

We are looking for a Customer Support Intern to join our Energy Team. In this role, you will support our own proprietary software called Cargas Energy and interact directly with our customers.

Duties Include:

* Respond to customer inquiries via the Customer Support line and ticket queue

* Set expectations around next steps in triage process

* Record customer details via the ticketing process

* Provide information about Cargas Energy products and services or triaging to the appropriate internal party

* Assist customer support team with other tasks

Education / Experience:

* Junior or Senior in college

* Pursuing a degree in Business, Finance, IT or MIS, or related field

Required Skills / Knowledge:

* Computer literacy

* Customer contact skills

* Strong communication skills with the ability to effectively serve customers and collaborate with internal staff

* Proficient in Microsoft Office Suite and ability to quickly learn new technology

* Read, write, understand, and speak English fluently.

Preferred Skills / Knowledge:

* Prior customer service experience, a plus

* Customer contact skills (personable, friendly, outgoing, warm, responsible, polite, professional, etc.)

* Personal effectiveness

* Time management

* Telephone etiquette

* Communication skills

* Team player/partner

Internship Specifics:

* 12 16 week internships, depending on the needs of the student and/or requirements of school

* Flexible start dates between May and August, based on school schedule and needs of the student

Covid-19 Details:

As of the date of this job posting, our teams are all working 100% remotely. However, we are closely monitoring Covid-19 and case counts in the general Lancaster, PA area. We are following the guidance of the CDC as well as State and Local officials for how to safely proceed in opening the office again. We will continue evaluating remote work arrangements as we get closer to the start of our Summer Internship Program. Internships may be remote, in the office, or a hybrid of both, depending on the pandemic situation at that time.

Cargas Systems is an Equal Opportunity Employer and is committed to workplace diversity.


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