NOC Intern

Are you a motivated individual with a passion for providing clients with a 5 Star IT Experience? As a NOC Intern, your focus would be to monitor and maintain client equipment, software, patches, and updates. In addition, you would provide support to the Service team by dispatching after hour issues to the technician on-call. You would expand your knowledge base by troubleshooting and resolving client issues, or escalating these issues as necessary. Potential for supporting and working with either or both of our Service and Pro teams with technical support, troubleshooting, configurations, and installations based on experience.

This internship would be a part-time, hourly paid position with a flexible schedule (Monday - Friday: 3pm-8pm or later shift; Saturday and Sunday: 8am or 9am-3pm or 5pm).

You’ll have success here if you value clear processes and feel qualified to do the following things:

Emulate and promote the ONE 2 ONE culture by adhering to the vision, mission, and values

Provide exemplary customer service to existing and prospective customers

Provide a 5-star IT experience

Proper use of the company PSA, RMM, documentation platform, and other programs as trained and directed

Represent ONE 2 ONE in the community via events like conventions, expos, chamber functions, and as directed by management

Attend relevant webinars, seminars, and training sessions as directed by management

Deliver services in accordance with all contracted Service Level Agreements

Monitor and respond to alerts using remote monitoring and management tools

Monitor and maintain client covered equipment

Monitor and maintain software & antivirus patches and updates

Document and maintain asset management

Monitor and maintain backup systems

Dispatch after hour issues to on call tech

Troubleshoot/resolve reported issues with client facing services; escalate when applicable

Utilize the service ticket system to log all requests, activities, and labor, including documentation of special requests and customizations considered important for future support

Evaluate, analyze and monitor system trends and suggest improvements

Communicate with customers and internal staff at regular intervals to ensure expectations are set and that appropriate attention is being paid to customer requests

Onboard clients into established ONE 2 ONE Services Environment as directed by management

Assist with updating/developing client-centric operating procedure and other documentation as new NOC services are developed and deployed as directed by management

Assist with various projects and miscellaneous duties as assigned

Minimal local travel to client sites to perform various IT-related tasks

Requirements

Requirements for a NOC Internship role are as follows:

1-2 years related IT Service Desk experience (or similar IT experience)

1-2 years troubleshooting connectivity on desktop PCs, MACs, and Windows Servers via remote applications

CompTIA A+ or similar experience

Our right fit NOC Intern would have the following skills:

Motivated and solution-focused

Strong written and verbal communication skills

Client service-focused

Strong Active Directory administration skills

Strong competency with the operating systems currently supported by Microsoft

Above-average competency with the Microsoft Office suite of products

Functional knowledge of TCP/IP, routing, switching, subnetting, etc.

Experience in user administration in MS Exchange

Knowledge and experience troubleshooting SMB firewalls and basic networking equipment (routers, switches, wireless access points)

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