Technical Support Engineering Manager

4 weeks ago

Lancaster, United States Cargas Systems Inc Full time
Job DescriptionJob Description

Looking for an opportunity with a company whose Core Values include Teamwork, Customer Care and Employee Ownership? Cargas is that company. Being recognized for 18 years on the PA Best Places to Work confirms that we do what we say.

From our employee-owned culture to our flip-flop-friendly dress code, Cargas does things a little differently. You get to be in the thick of the action. We practice Open Book Management, so you know the sales, profits, challenges, and opportunities. We collaborate at all levels, so your ideas are heard. We have a flexible work environment, so we trust you to make good decisions on when you need to put in extra effort to take care of customers and when you can take time for personal matters. We share success widely through our Profit Sharing, Bonus Plan, and Employee Ownership. We work hard and have fun

We are seeking a Manager to lead our Technical Support Engineering team, working with our proprietary Cargas Energy software. If you have a background in software support engineering and a proven ability to lead successful teams, this role could be an excellent fit for you In this position, you will lead and mentor a talented team of Technical Support Engineers to deliver excellence in customer support and technical problem-solving.

Key Job Responsibilities:

Below are the essential functions and duties assigned to this position that cannot be delegated and/or require special expertise. Other duties may be assigned.

  • Build & retain an elite team of Technical Support Engineers through compelling vision setting, customized growth paths to reach full technical potential, and inspiring trust to elevate standards.
  • Provide tactical technical guidance navigating highly complex software environment, architectural, dependency, and integration challenges faced within customer issues requiring rapid response.
  • Lead technical stream of customer-facing support triage processes; evaluate debugging details to pinpoint internal software deficiencies and identify action plans.
  • Ensure continuous knowledge transfer cross-functionally, providing transparent issue analysis to inform Product Management, software R&D enhancements and process improvements elsewhere in organization.
  • Interface adeptly across technical and nontechnical internal senior leaders and customer executives to convey software gaps uncovered through support trends - along with technical solution vision.
  • Use customer experiences and professional insight into emerging devices and technologies to make recommendations for product improvements to Product Development team
  • Effectively build relationships amongst team and peer groups to drive meaningful, collaborative, and productive conversations either face to face, or virtually
  • Manage, communicate, and engage team daily around prioritization. Stay apprised of the teams’ workload and skillsets and assigns tasks as needed with a goal of delivering ticket responses efficiently, accurately and on time
  • Troubleshoot, configure, monitor performance, and make recommendations for SQL server
  • Monitor progress and status of support issues to maintain acceptable levels of response and resolution times within the team; Communicate any risk level issues with direct leadership
  • Collaborate, execute, and implement process improvement measures and participates in strategic planning initiatives; Identify and track common product or service issues and their causes
  • Design and provide support appropriate training, as needed, to customers on new features and functionality; Onboarding new team members as needed
  • Meet with customers on complicated inquires easier solved via phone, and/or by request of customer or Cargas Energy leadership, as needed
  • Ensure accurate support engineers’ coverage is available; adjust staffing as needed
  • Practice and promote KCS methodology (Knowledge-Centered Service) amongst team and with every customer interaction with a goal to improve individual KCS engagement rates
  • Meet overall team performance goals; Provide mentoring and coaching to team members; Involved in performance discussions
  • Make recommendations for corrective action and product improvements to the Consulting and Product Development teams

Education/Experience:

  • 5+ years software support engineer experience
  • Experience directly managing support engineers a plus
  • Mastery of programming languages vital to company stack, including SQL and web technologies.
  • Track record successfully debugging complex system issues under pressure
  • Ability to break down technical concepts for general audience while liaising cross-functionally
  • Passion for mentoring high-potential talent balanced with execution focus

Professional / Technical Knowledge Requirements:

  • Proficiency in Microsoft Office Suite software
  • Ability to learn Cargas Energy software
  • Advanced skills in database, software and web application design and programming
  • Knowledge of hardware (servers, tablets and related)
  • Strong skills in customer service, communication, mentoring and teaching
  • Attention to detail, organizational skills and ability to prioritize own and others’ work
  • Read, write, understand and speak English fluently

Cargas Systems is an Equal Opportunity Employer and is committed to workplace diversity.

  • Quality Engineer

    3 weeks ago

    Lancaster, United States PEAK Technical Staffing USA Full time

    P-DPD-001Currently searching for an experienced Quality Engineer. Duties and Responsibilities: Deploying continuous improvement activities; Initiate and drive projects to improve safety, quality, cost and delivery; Develop, master and communicate customs, procedures, protocol and policies of the Quality Assurance/Control and Manufacturing Departments;...

  • Quality Engineer

    2 days ago

    Lancaster, United States PEAK Technical Staffing USA Full time

    P-DPD-001 Currently searching for an experienced Quality Engineer. Duties and Responsibilities: Deploying continuous improvement activities; Initiate and drive projects to improve safety, quality, cost and delivery; Develop, master and communicate customs, procedures, protocol and policies of the Quality Assurance/Control and Manufacturing Departments;...

  • Technical Sales Representative

    2 days ago

    Lancaster, United States Neff Automation Full time

    **Technical Sales Representative - Industry Leading Solutions Provider** Neff is an industry leading automation solution provider selling best in class technology to manufacturers across a wide range of industries. Neff is growing and thriving and has been for almost a century. Our focus is providing innovative solutions, excellent services and support for...

  • Cash Management Customer Service Technical Support Specialist

    3 weeks ago

    Lancaster, United States edgecomputingassociation.com Full time

    Location Lancaster, Pennsylvania , United States Overview: This is a full-time position that is hybrid. Monday and Friday are worked remotely. In-office days are in our corporate headquarters at 1 Penn Square, Lancaster, Pennsylvania. The hours are 9:00-5:30 Monday-Friday. Will serve as the primary contact for all Treasury Management clients and provides...

  • Aseptic Production Manager

    1 month ago

    Lancaster, United States Path Engineering Full time

    Job DescriptionJob DescriptionRoleAs an Aseptic Production Manager (also known as Pharmaceutical Production Manager, Biotechnology Production Manager), you will oversee the aseptic production processes, manage the production team, develop production plans, and ensure compliance with industry regulations. You'll also collaborate with cross-functional...

  • Civil Engineer

    2 weeks ago

    Lancaster, United States RETTEW Full time

    Job DescriptionJob DescriptionDescription:RETTEW is currently seeking a driven and client-focused Civil Engineer to join our Municipal Team as a Project Manager.In this role, you will work closely with our Township and Borough clients as an extension of their team. Supported by our diverse staff offering more than 600 technical services, you will collaborate...

  • Lead Engineer

    1 week ago

    Lancaster, United States Iberdrola Full time

    Title: Lead Engineer- Substaion Work type: Hybrid Location: Rochester, NY , Binghamton, NY , Lancaster, NY The base salary range for this position is dependent upon experience and location, ranging from $101.360.00 to $126,700.00 Job Summary: Leads engineering activities for electric substation and system protection projects. Plans, controls, and...

  • Project Engineer

    7 days ago

    Lancaster, United States Cirba Solutions Full time

    General Description Cirba Solutions is the most trusted and complete battery solution partner in the world. For 30 years, we have led the BATTERY RECYCLING industry through our services, processing, and material upgrading. Contributing to the CIRCULAR ECONOMY model is our core focus. The Project Engineer will support the Project Manager to manage cost,...

  • Sr. Maintenance Technician

    1 month ago

    Lancaster, United States Path Engineering Full time

    Job DescriptionJob DescriptionRoleAs a Senior Maintenance Technician (also known as Equipment Specialist, Maintenance Engineer), you'll ensure equipment uptime, share knowledge of production equipment, act as a subject matter expert in at least one equipment area, and develop and implement best practices. You'll also train and lead operators,...

  • Project Engineer

    1 hour ago

    Lancaster, United States Cirba Solutions Full time

    General Description Cirba Solutions is the most trusted and complete battery solution partner in the world. For 30 years, we have led the BATTERY RECYCLING industry through our services, processing, and material upgrading. Contributing to the CIRCULAR ECONOMY model is our core focus. The Project Engineer will support the Project Manager to manage cost,...

  • Project Engineer

    4 weeks ago

    Lancaster, United States Cirba Solutions Full time

    General Description Cirba Solutions is the most trusted and complete battery solution partner in the world. For 30 years, we have led the BATTERY RECYCLING industry through our services, processing, and material upgrading. Contributing to the CIRCULAR ECONOMY model is our core focus. The Project Engineer will support the Project Manager to manage cost,...

  • Project Engineer

    4 weeks ago

    Lancaster, United States Cirba Solutions Full time

    General Description Cirba Solutions is the most trusted and complete battery solution partner in the world. For 30 years, we have led the BATTERY RECYCLING industry through our services, processing, and material upgrading. Contributing to the CIRCULAR ECONOMY model is our core focus. The Project Engineer will support the Project Manager to manage cost,...

  • Project Engineer

    4 weeks ago

    Lancaster, United States Cirba Solutions Full time

    General Description Cirba Solutions is the most trusted and complete battery solution partner in the world. For 30 years, we have led the BATTERY RECYCLING industry through our services, processing, and material upgrading. Contributing to the CIRCULAR ECONOMY model is our core focus. The Project Engineer will support the Project Manager to manage cost,...

  • Project Engineer

    2 weeks ago

    Lancaster, United States Cirba Solutions US Inc Full time

    Job DescriptionJob DescriptionGeneral Description Cirba Solutions is the most trusted and complete battery solution partner in the world. For 30 years, we have led the BATTERY RECYCLING industry through our services, processing, and material upgrading. Contributing to the CIRCULAR ECONOMY model is our core focus.The Project Engineer will support the Project...

  • Application Engineer Industrial Equipment

    1 week ago

    Lancaster, United States William H Hunter Recruiting Full time

    Job DescriptionJob Description Seeking an experienced Application Engineer to provide technical sales/customer support and work support internal and external customer requirements while supporting corporate goals. Responsibilities Understand a diverse portfolio of packaging and inspection equipment and its technical benefit, and then leverage that knowledge...

  • Electrical Engineer

    4 weeks ago

    Lancaster, United States Bosch Group Inc Full time

    Job Description The Electrical Engineer is responsible for completing electrical engineering tasks critical to new product development and maintenance of our existing products. This individual contributor role will be a key participant in the Product Realization Process and a technical leader within the Electrical Engineering team. Lead development of...

  • Automation Engineer

    1 day ago

    Lancaster, United States Nutramax Laboratories Full time

    Summary of the Position: The Automation and Controls Engineer reports to the Manager of Manufacturing Engineering and is responsible for developing new automation concepts as well as maintaining existing automated manufacturing systems. The Automation and Controls Engineer will identify opportunities to optimize safety and quality while maximizing the...

  • Automation Engineer

    2 weeks ago

    Lancaster, United States Nutramax Laboratories Full time

    Summary of the Position: The Automation and Controls Engineer reports to the Manager of Manufacturing Engineering and is responsible for developing new automation concepts as well as maintaining existing automated manufacturing systems. The Automation and Controls Engineer will identify opportunities to optimize safety and quality while maximizing the...

  • Automation and Controls Engineer

    5 days ago

    Lancaster, United States Nutramaxlabs Laboratories Full time

    Summary of the Position:The Automation and Controls Engineer reports to the Manager of Manufacturing Engineering and is responsible for developing new automation concepts as well as maintaining existing automated manufacturing systems. The Automation and Controls Engineer will identify opportunities to optimize safety and quality while maximizing the...

  • Mechanical Construction Administrator

    3 days ago

    Lancaster, United States Penn Technical Staffing Full time

    An engineering company located in Lancaster, PA is seeking a Mechanical Construction Administrator to join their team. The ideal candidate will have HVAC and Plumbing construction, design, and project management experience. Responsibilities will include supporting construction projects, shop drawing reviews, RFI replies, field observations and inspections,...