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Business Process Improvement Specialist

3 months ago

San Antonio, United States The Ladders Full time
Business Process Improvement Specialist

Location: San Antonio, TX

Company: Claim Assist Technologies

Job Summary: We are seeking a dynamic and experienced Business Process Improvement Specialist to join our team. The ideal candidate will have a strong background in analyzing business operations, identifying areas for improvement, and implementing process enhancements supplemented by our software solutions. This role is crucial in ensuring that our operations teams maximize the benefits of our software through optimized business processes.

Key Responsibilities:
  • Business Analysis: Collaborate with stakeholders to understand business needs, gather requirements, and analyze current processes within partner organizations.
  • Process Improvement: Identify inefficiencies and areas for improvement within client business operations. Develop and implement strategies to optimize processes using our software solutions.
  • Software Integration: Work closely with the product development team to align software capabilities with client needs. Ensure seamless integration of our software into client processes.
  • Stakeholder Engagement: Facilitate discussions and workshops with business leaders, managers, and employees to gather insights and build consensus on process changes.
  • Project Management: Lead and manage process improvement projects for clients from inception to completion, ensuring timely delivery and alignment with client goals.
  • Data Analysis: Collect and analyze data to measure the effectiveness of implemented changes and make data-driven recommendations.
  • Documentation: Create detailed documentation of current processes, proposed changes, and implementation plans tailored to client needs.
  • Training and Support: Provide training and support to client employees on new processes and software systems. Ensure smooth transition and adoption of changes.
  • Continuous Improvement: Establish a culture of continuous improvement by regularly reviewing and refining client business processes in conjunction with our software.
Qualifications:
  • Education: Bachelor's degree in business administration, Management, Information Systems, or a related field. Advanced degree or certification in process improvement methodologies (e.g., Six Sigma, Lean) is a plus.
  • Experience: Minimum of 5 years of experience in business process analysis and improvement, preferably within a SaaS or technology environment, with a proven track record of successful project delivery.
  • Skills:
    • Strong analytical and problem-solving skills.
    • Excellent communication and interpersonal skills.
    • Proficiency in process mapping and modeling tools.
    • Experience with software evaluation, selection, and implementation.
    • Ability to manage multiple projects and meet deadlines.
    • Knowledge of project management principles and practices.
    • Proficiency in data analysis tools and techniques.
  • Attributes:
    • Detail-oriented and highly organized.
    • Self-motivated with a proactive approach.
    • Ability to work collaboratively in a team environment.
    • Strong leadership and facilitation skills.