Consumer Relations/Customer Service Representative
1 month ago
Company & Culture
At GT’s Living Foods, LLC, we’ve stayed true to the authentic brewing process for over 25 years. Our #1 selling Kombucha is raw, organic, naturally effervescent, and handcrafted in small batches – always cultured, never compromised. We’re proud to remain a family owned & operated company. As our GT’s family continues to grow, we are deeply humbled and sincerely grateful for every moment of this journey with you.
Requirements
1-3 year of experience in an organization solving consumer problems
CPG experience
Interest and passion for health and wellness
Job Description
We are seeking a dedicated and customer-focused Consumer Relations Representative to join our GT’s Living Foods team. As a Consumer Relations Representative, you will be the direct point of contact for our valued customers, responsible for addressing their inquiries, concerns, and feedback. Your exceptional communication skills and problem-solving abilities will play a vital role in maintaining positive customer relationships and upholding our company's reputation for excellent service. Typical responsibilities of this role include:
General Responsibilities Include
Serve as the primary contact for customers seeking assistance, information, or resolution of issues related to our products and services, including but not limited to: general questions, product education, product inquiries, product feedback, and quality issues.
Cultivate a deep understanding of our products, services, consumer promotions, and company policies to deliver accurate and reliable information to customers.
Respond promptly and professionally to a high volume of customer inquiries via phone, email, or other communication channels.
Cultivate an environment of genuine and professional consumer connections by being highly focused on delivering exceptional consumer experiences that are engaging, efficient and personalized, ensuring they have a positive experience.
Maintain a courteous and composed demeanor while interacting with customers, even in challenging situations.
Use active listening skills to understand customer concerns and tailor solutions to meet their needs.
Generate verbal and written responses to customer inquiries with clarity, professionalism, and attention to detail.
Proactively anticipate customer's needs and provide solutions, directing consumers to the appropriate resolution channel and collaborating with internal teams to escalate when needed.
Manage coordination and fulfillment of product replacements.
Accurately and efficiently document customer information and interactions, maintaining confidentiality and data security.
Assist in the development of systems and reports to document, summarize, analyze, and communicate consumer feedback, comments, and trends to internal stakeholders.
Other duties and projects as assigned.
Knowledge, Skills & Abilities
Experience working in a customer service capacity with a demonstrated ability to communicate effectively with a variety of personalities.
Customer service mindset with an ability to anticipate customer needs and respond appropriately with high levels of empathy, patience and professionalism.
Good listening skills and a desire to turn consumers into brand loyalists and brand loyalists into brand advocates.
Excellent verbal and written communication skills, with the ability to convey complex information in a clear and understandable manner.
Strong problem-solving skills and the ability to remain composed under pressure.
Detail-oriented mindset with accurate data entry and record-keeping abilities.
Ability to perform all duties in an accurate, timely and professional manner within the guidelines of company procedures and policies, while maintaining a flexible approach at resolving consumer requests
Proficiency in using Microsoft Word and Excel for documentation and data entry tasks.
Demonstrated ability to work independently and make empowered decisions that positively affect the customer’s experience.
Flexibility to adapt to changing processes and procedures.
Experience with customer service automation platforms, such as Zendesk (set-up and day to day management) is preferred.
GT’s Employee Experience (Benefits/Perks)
Health Insurance: Medical, Dental, Vision, LTD Life & Disability
401K with Matching
Employee Assistance Program
Discounts on the amazing GT's product line
Corporate Discounts with our partners thru LifeMart (concert & sporting event tickets, cell phone service, gifts, restaurants, hotels, gyms, childcare, and more)
Others: on-site corporate gym, food trucks every weekday, and quarterly employee appreciation events
Job Details
Work Hours: Monday thru Friday (Business Hours)
Work Attire: Use good judgement, keeping in mind the nature of their work, their own safety and the safety of others, and their need to interact with the public.
Pay: $23-$25 x hr.
GT's Living Foods, LLC is an Equal Opportunity Employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, disability or any other basis protected under federal, state or local laws.
#J-18808-Ljbffr
-
Customer Service Representative
1 month ago
Los Angeles, United States Bellami Hair Full timeJob DescriptionJob DescriptionDescription:BELLAMI CONSUMER CUSTOMER SERVICE POSITIONPosition Summary:The Consumer Customer Service Representative is an entry level customer service position for the consumer clip in department, this position ensures we are assisting certified stylists, salons and mainly consumers by providing a world-class level of customer...
-
Customer Service Representative
3 months ago
Los Angeles, United States LA Business Development Firm Full timeJob DescriptionJob DescriptionWe are a fast-paced, entrepreneurial firm specializing in customer acquisition and field sales strategies. We are experiencing an upswing in growth as we look to launch a new direct marketing campaign for a multinational food and beverage conglomerate. In today's economy, consumers look for ease, accessibility, and the...
-
Customer Service Representative
4 days ago
Los Angeles, United States AZM Group Full time $45,000 - $53,000Job DescriptionJob DescriptionWe are a fast-paced, entrepreneurial firm specializing in customer acquisition and field sales strategies. We are experiencing an upswing in growth as we look to launch a new direct marketing campaign for a multinational food and beverage conglomerate. In today's economy, consumers look for ease, accessibility, and the...
-
Customer Relations Specialist
5 days ago
Los Angeles, California, United States Arche, inc Full timePosition OverviewArche, Inc. is on the lookout for a dedicated Customer Relations Specialist who is driven and possesses exceptional interpersonal skills. This is an entry-level role that is not situated within a call center environment. Due to the increasing demand for personalized and direct client interactions, we are expanding our team to enhance our...
-
Entry Level Customer Service Representative
3 days ago
Los Angeles, United States Mind Sculpt Inc Full time $40,000 - $52,000Job DescriptionJob DescriptionWE ARE HIRING A SPIRITED ENTRY-LEVEL CUSTOMER SERVICE REPRESENTATIVE TO JOIN OUR TEAM! Are you excited to bolster your customer service prowess and have fun while doing so? Look no further, because we are seeking new talent to join us as an Entry Level Customer Service Representative. We are looking for candidates who not only...
-
Entry Level Customer Service Representative
1 month ago
Los Angeles, United States Mind Sculpt Inc Full timeJob DescriptionJob DescriptionWE ARE HIRING A SPIRITED ENTRY-LEVEL CUSTOMER SERVICE REPRESENTATIVE TO JOIN OUR TEAM! Are you excited to bolster your customer service prowess and have fun while doing so? Look no further, because we are seeking new talent to join us as an Entry Level Customer Service Representative. We are looking for candidates who not only...
-
Entry Level Customer Service Representative
3 weeks ago
Los Angeles, United States Mind Sculpt Inc Full timeJob DescriptionJob DescriptionWE ARE HIRING A SPIRITED ENTRY-LEVEL CUSTOMER SERVICE REPRESENTATIVE TO JOIN OUR TEAM! Are you excited to bolster your customer service prowess and have fun while doing so? Look no further, because we are seeking new talent to join us as an Entry Level Customer Service Representative. We are looking for candidates who not only...
-
Entry Level Customer Service Representative
2 weeks ago
Los Angeles, United States Mind Sculpt Inc Full time $40,000 - $52,000Job DescriptionJob DescriptionWE ARE HIRING A SPIRITED ENTRY-LEVEL CUSTOMER SERVICE REPRESENTATIVE TO JOIN OUR TEAM! Are you excited to bolster your customer service prowess and have fun while doing so? Look no further, because we are seeking new talent to join us as an Entry Level Customer Service Representative. We are looking for candidates who not only...
-
Entry Level Customer Service Representative
20 hours ago
Los Angeles, United States MindSculpt Full timeWE ARE HIRING A SPIRITED ENTRY-LEVEL CUSTOMER SERVICE REPRESENTATIVE TO JOIN OUR TEAM! Are you excited to bolster your customer service prowess and have fun while doing so? Look no further, because we are seeking new talent to join us as an Entry Level Customer Service Representative. We are looking for candidates who not only bring excitement and energy to...
-
Entry Level Customer Service Representative
2 days ago
Los Angeles, United States MindSculpt Full timeWE ARE HIRING A SPIRITED ENTRY-LEVEL CUSTOMER SERVICE REPRESENTATIVE TO JOIN OUR TEAM! Are you excited to bolster your customer service prowess and have fun while doing so? Look no further, because we are seeking new talent to join us as an Entry Level Customer Service Representative. We are looking for candidates who not only bring excitement and energy to...
-
International Customer Service Representative
1 month ago
Los Angeles, United States SEKO Full time** International Customer Service Representative** **Job Category****:** Operations **Requisition Number****:** INTER001076 Showing 1 location **Job Details** **Description** To ensure we retain our position at the forefront of this exciting and rapidly-developing global industry, it is essential that we find new people to work with us, who understand our...
-
Los Angeles, United States AKN Communications Full timeHere, our mission is to foster a culture for people to be successful and maintain a proper balance between life and business. We strive to inspire happiness in our people's lives, not only in business but with their friends and family. We find that when someone has the proper lifestyle balance they excel in all aspects of their life, including their...
-
Special Services Employee
3 weeks ago
Los Angeles, United States Metrolink Full timePURPOSE OF POSITION The Special Services Employee (TEMP) Customer Relations Representative will provide information, respond to customer inquiries, support passenger flow, and support fare media sales at Metrolink stations....
-
Los Angeles, United States AKN Communications Full time $54,998 - $65,000Job DescriptionJob DescriptionHere, our mission is to foster a culture for people to be successful and maintain a proper balance between life and business. We strive to inspire happiness in our people’s lives, not only in business but with their friends and family. We find that when someone has the proper lifestyle balance they excel in all aspects of...
-
Los Angeles, United States AKN Communications Full time $54,998 - $65,000Job DescriptionJob DescriptionHere, our mission is to foster a culture for people to be successful and maintain a proper balance between life and business. We strive to inspire happiness in our people’s lives, not only in business but with their friends and family. We find that when someone has the proper lifestyle balance they excel in all aspects of...
-
Los Angeles, California, United States Perfect Flo Plumbing Service Inc. Full timeJob OverviewPosition: Customer Service RepresentativeIndustry: Plumbing ServicesJob ResponsibilitiesAs a Customer Service Representative, your primary responsibilities will include:Handling incoming calls for a plumbing service provider.Entering customer information into our management software.Coordinating schedules and dispatching service...
-
Customer Service Representative
2 days ago
Los Angeles, California, United States Atlas Marketing Solutions Full timeThe Customer Service Associate position is an entry-level position in our firm with the unlimited opportunity for advancement only offered in an entrepreneurial startup environment. This position serves as the main liaison between our clients and consumers and is essentially the eyes, ears, and voice of the brand.The Customer Service Associate's main...
-
Senior Customer Service Representative
4 weeks ago
Los Angeles, United States Cynosureuse Hospitality Solutions LLC Full timeJob DescriptionJob DescriptionSalary: $27Cynosureuse Hospitality Solutions LLC is seeking a Senior Customer Service Representative to be responsible for handling relationships with Schneider's customers. The Senior Customer Service Rep will take care of tasks related to processing and monitoring customer orders, managing freight solicitation and...
-
Los Angeles, United States Alpha K-Net, inc. Full timeThe customer comes first within any industry and that is no exception at Alpha K-Net. Our Telecommunications Customer Service Representatives help the local customers by offering products and services from our various clientele to increase their brand awareness and customer outreach. As a Telecommunications Customer Service Representative, you will be a part...
-
Los Angeles, United States Essentail Firm Hiring Full timeGrab your maps because Atlas Marketing is creating some massive movements in the business consulting industry. The pressure is ON from our top-tier clients and we need an entry-level Customer Service Representative who is just as passionate about our client's success as we are! Control YOUR career and immerse yourself in a workplace that embraces...
