Program Assistant I

1 month ago

Toms River, United States Children's Home Society Full time

Overview:

The Program Assistant I follows contract driven customer service techniques so that parents and providers are given the the approrpiate technical assistance; and are responsible for complete maintenance of NJCK cases.

Schedule: 35 Hours Per Week


Hourly Rate: $18.00

Responsibilities:
  • Assimilation of the regulations and procedures under which these programs operate
  • Assess program eligibility for NJCK program
  • Write and send preliminary and final agreements
  • Learn state software (CARES; EPPIC)
  • Enter child care agreements onto CARES
  • Update client addresses in CARES and WLS for accuracy purposes
  • Utilize WLS for client information, technical assistance entries and general case documentation
  • Accurately track and act on all paperwork due dates
  • Learn the process of re-determinations and issuance of termination notices as necessary
  • Monitor and track all parents who have had their child care subsidies suspended or terminated as a result of program violations
  • Manage child care problems and/or complaints about/from providers
  • Communicate effectively with parents regarding program regulations
  • Communicate effectively with providers regarding program regulations/payment issues
  • Conduct payment analyses to resolve payment discrepancies
  • Advise providers about payments made
  • Create attendance logs as needed for payment
  • Calculate payments needed on attendance logs created for adjustment purposes. Enter adjustments in EPPIC (E-child care software)
  • Review periods of service with providers so paper attendance logs can be created for payment purposes

Secondary Responsibility:

  • Receptionist duties as necessary when the reception area is unmanned


Qualifications:

High School Diploma Required/Associates Degree Preferred

Two to three years proven experience working in a professional office environment.

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