Customer Support

2 weeks ago

Kenosha, United States Food Processing Suppliers Association Full time

****

****FPSA Job Board****

From the warehouse floor to the corporate office, careers in the food processing supplier industry offer competitive salaries and opportunities to hone and grow your skills. Our member companies are constantly looking for talented and energetic individuals to explore the opportunities our industry has to offer. If you are looking for a new employment, we hope you will consider a career with a food processing supplier.

**7 Feb** 2022 ** Full-Time Customer Support JR0010914**

Alfa Laval Inc Posted by **Kenosha**, Wisconsin, United States

**Job Description**

**DESCRIPTION/RESPONSIBILITIES:**

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

**Who you are**

You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. You build trust, by clear communication with no prestige.

If the above sounds like you, this position might be just what youre looking for

**About the job**

You will maximize sales opportunities and provide first class customer service to our internal and external customers in the Hygienic Fluid Handling team.

**As a part of the team, you will:**

Develop a strong professional relationships with our channels and outside sales teams

Independently enter orders and create quotes

Respond to inquiries regarding product availability, cost, lead time, transportation, and delivery information via phone, fax, email

Follow up on quotations to maximize sales opportunity

Utilize backlog report daily to assure invoicing is timely and orders are properly dated

Manage the returned goods process

Review, validate, and track all credit/debit transactions between internal organizations

Receive, log, and manage customer claims and warranties

Actively contribute to problem identification and resolution processes

Assist Accounts Payable/Receivable with processing payment credits/debits, provide proof of delivery to ensure proper payment of invoices, receive POs

**What you know**

Strong customer service orientation and sense of urgency

Ability to prioritize and manage multiple tasks simultaneously

Excellent communication and interpersonal skills

Skill in maintaining customer relationships in strained/stressful situations

Strong team player

Proven attention to detail and follow-up skillset

Strong working knowledge of Microsoft Office and Email systems

Ability to collect information from and work in multiple systems and programs efficiently

Strong desire to learn and grow within the organization

Product Knowledge (Installation material, Pumps, Valves, Tank Equipment, Automation), helpful

Previous customer service experience with industrial or technical products, helpful

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Lavals future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more.

Alfa Laval has a COVID-19 vaccination policy for employees. All new employees, consultants and contractors, including employees who work remotely, are required to be fully vaccinated against COVID-19, unless a reasonable accommodation exemption is granted.

EEO/Vet/Disabled Employer

**How to Apply**

**To apply for this position, please use the following URL:** *Job Categories: . Job Types: .*

*Job expires in **10 days**.* 91 total views, 3 today

**About FPSA Jobs**

From the warehouse floor to the corporate office, careers in the food processing supplier industry offer competitive salaries and opportunities to hone and grow your skills. Our member companies are constantly looking for talented and energetic individuals to explore the opportunities our industry has to offer. If you are looking for a new employment, we hope you will consider a career with a food processing supplier.

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