Remote Online Chat Support Agent

2 weeks ago

Kenosha, United States Kimura Foundry America Full time

We are seeking a highly motivated and customer-oriented individual to join our team as an Online Chat Support Agent. In this role, you will be responsible for providing exceptional customer service and technical support to our online customers. You will be the first point of contact for customers with questions, concerns, or issues, and will assist them in resolving their queries efficiently and effectively. As an Online Chat Support Agent, you will communicate with customers through our online chat platform, providing them with accurate and timely information, troubleshooting technical issues, and ensuring their overall satisfaction.

**Responsibilities**:

- Respond to customer inquiries and provide prompt, professional, and courteous assistance via chat
- Identify and resolve customer issues, escalating complex or critical cases to the appropriate team members
- Assist customers with troubleshooting technical problems related to our website or products
- Collect customer feedback and relay it to the relevant departments for improvement
- Keep accurate records of all customer interactions, ensuring all details are properly documented
- Proactively identify customer needs and recommend appropriate solutions or products
- Stay up-to-date with product knowledge and industry trends to provide accurate information to customers

**Requirements**:

- High school diploma or equivalent
- Excellent written and verbal communication skills
- Strong problem-solving and analytical abilities
- Ability to work efficiently under pressure and handle multiple tasks simultaneously
- Proficient in using online chat platforms and customer relationship management (CRM) systems
- Knowledge of basic technical concepts and ability to troubleshoot technical issues
- Ability to work independently and as part of a team

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