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Financial Counselor

4 weeks ago

Springfield, United States Perimeter Healthcare Full time

Perimeter Behavioral of Springfield has an immediate opening for a Full-Time Financial Counselor We are seeking individuals who are committed to improving the lives of those with mental health illness.

Perimeter Behavioral of Springfield is one of the premier behavioral health hospitals providing inpatient psychiatric treatment for children and teenagers. Comprehensive care is designed for the individual, not the diagnosis. Perimeter Behavioral of Springfield is daily committed to improving patients’ lives by using a patient centered collaborative approach to provide high quality care addressing both the mental health and physical wellbeing of our patients. Join our team today

The Financial Counselor responsibilities include the following:
 

  • Represents the Hospital in financial matters pertaining to obtaining payment on patient accounts during pre-admission and inpatient phases of the patient's visit.
  • Meets with Guarantor before or after Family Therapy sessions as needed.
  • Acts as intermediary with Admitting, Central Business Office, patients and family members while the patient is hospitalized.
  • Backs up Assessment & Referral Department with Insurance Verification process. Performs secondary verifications when necessary.
  • Deal directly with patients and responsible parties to review costs, insurance coverage and payment requirements.
  • Maintains the Upfront Collections Log.
  • Identifies Estimated Patient Responsibility amount upon Admission, or shortly thereafter, and collects all copay, deductible, and coinsurance amounts.
  • Revises Estimated Patient Responsibility at discharge.
  • Meets with discharging clients to discuss Financial Obligations, collect estimated Client Responsibility amount, verify all Admission/Financial Paperwork has been completed, obtain copies of ID and Insurance Cards if necessary, and answer non-clinical questions pertaining to hospitalization.
  • Maintains Financial Files for each admitted client.
  • Effectively uses reporting tools to follow up on past due accounts.
  • Responsible for following up on all Time Pay Arrangements
  • Scans Financial/Admission paper work into HCS.
  • Assists in completing Medicaid Application. Follows up with Guarantor to ensure Medicaid Application has been completed and submitted.
  • Checks Medicaid eligibility at least weekly for those clients who have submitted Medicaid Applications.
  • Completes Promissory Notes for clients who are unable to pay in full by the time of discharge.
  • Processes refunds and payments as necessary, promptly responds to patient inquiries.
  • Prepares supporting documentation for patient file upon write-off to bad debt or denial accounts.
  • Serves as a Liaison with the Central Business Office (Alpharetta, GA) in responding to information requests related to claim denials or missing information that delays claim submission.
  • Ensures client demographic and insurance information in HCS is accurate.
  • Attends Revenue Cycle Department meetings as needed.
  • Performs Daily Census Reconciliation to ensure Charge Capture process is accurate.
WORK DAYS /HOURS:
  • Monday – Friday, 8:00am-5pm
REQUIRED KNOWLEDGE, SKILLS AND EDUCATION: 
  • High School Diploma or Equivalent required.
  • Three to five years Financial Counseling, Hospital Revenue Cycle, and/or Collections/reimbursement experience required.
  • MS Excel, Word, and Outlook proficiency required.
  • Demonstrates excellent customer service techniques with effective verbal and written communication skills.
  • Must be detail oriented and able to manage multiple tasks while working independently.
  • Knowledge of HIPAA, Medicare regulatory compliance and medical terminology.

 

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