Guest Service Agent II
3 weeks ago
Job Advertisements:
Come be a part of our newest signature addition to the Cavalier Resort. Introducing The Embassy Suites Resort Virginia Beach Oceanfront The Embassy Suites by Hilton has 157 luxury hotel suites and 15,000 square feet of conference and restaurant space. Offering a host of first-class amenities, from indoor and outdoor pools to a 24/7 fitness center, guests campus wide will enjoy two enticing new eateries including the Taco & Tequila Shack that will join the Cavalier Resorts list of existing top-ranked restaurants.
Overview:Proudly representing the hotel or resort from arrival to departure. In this key position you will create the check-in and check-out guest experience and respond to inquiries in a seamless, efficient, courteous, and professional manner to achieve maximum customer satisfaction.
Responsibilities:- Handle guest registration & process in an efficient and friendly manner to include check-ins/check-outs in accordance with Gold Key|PHR standards/hotel credit/cash handling policies.
- Follow PCI compliance procedures when communicating with guests during registration.
- Make and Inventory guest room keys according to policy and request re-keying as necessary.
- Be a positive example of gracious, welcoming, and professional behavior to all members of the hotel staff and to hotel guests.
- Ensure Guest Satisfaction through best communication practices by taking accurate guest requests, answering all inquiries in connection with hotel services, placing timely work orders and prompt response calls.
- Update pass down and communication logs to verify requests received are completed and satisfied.
- Successfully complete other assigned duties.
- Navigate the property management system and reservation platforms quicky and efficiently (to include Expedia, Booking.com).
- Present opportunities to upgrade room nights.
- Be knowledgeable of the property or complex to answer basic guest questions to include room types, property amenities, outlet themes, menus and hours and answers to commonly asked questions.
- Verify ID and confirmation number and credit card to ensure accuracy of name, type of payment, rate, market segment.
Qualifications:
Type Qualification Experience High School Diploma or equivilent required. Experience 6 months experience as a front desk clerk or 1 year experience in a customer service setting preferred. Skill Ability to communicate in English. Second language desirable. Skill Ability to handle cash and credit transactions. Skill Ability to provide exceptional guest service. Interacts well with people face to face as well as over the phone. Skill Ability to multi task Skill Type a minimum of 35 WPM. Data entry experience preferred. Passes computer proficiency.
-
Guest Service Agent
2 months ago
Virginia Beach, United States Wyndham Hotels & Resorts Full time** Guest Service Agent** Location: Virginia Beach, VA, US Property Name: La Quinta by Wyndham Virginia Beach Req Id: 13673 La Quinta by Wyndham is now seeking a Guest Service Agent to join our team at the La Quinta by Wyndham Virginia Beach location in Virginia Beach , Virginia . **Job Summary** The Guest Service Agent is responsible for providing...
-
Guest Services Agent
3 months ago
Virginia Beach, United States VIRGINIA BEACH HOTEL ASSOCIATION Full time* / * / * Guest Services Agent Looking to add a Guest Service Agent to our team! To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. **Job Functions:** Greets, registers, and assigns rooms to guests. ...
-
Guest Services Agent
6 days ago
Beach, United States Marriott Vacations Worldwide Full timeHourly Rate: $24.21 Are you looking for a place where meaningful moments are made together? At Aqua Aston Hospitality (AAH), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at AAH, you will assist in providing our Owners/guests with experiences and events...
-
Guest Service Agent
2 days ago
Virginia Beach, Virginia, United States Charter Senior Living Full timeJob SummaryWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Charter Senior Living. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is nothing short of perfect.Key ResponsibilitiesGuest Check-In/Check-Out: Welcome and...
-
Guest Services Agent
3 months ago
Pismo Beach, United States The Cliffs Hotel and Spa Full timeJob DescriptionJob DescriptionGuest Services Agent - The Cliffs Hotel & SpaThe Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast. Come to work every day to beautiful ocean views of Pismo Beach! Be part of a team known for outstanding customer service that creates lasting, happy memories for all our wonderful guests. The Cliffs Hotel &...
-
Guest Service Agent
2 months ago
Vero Beach, United States Benchmark Costa d' Este Beach Resort & Spa Full timeCome be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: Full Time employees have access to Medical and Dental insurance to fit your...
-
Guest Services Agent
3 months ago
Pismo Beach, United States Martin Resorts Full timeAs a Guest Services Agent, you are customer-service oriented individual who is dedicated to representing the hotel with enthusiasm, professionalism, and a businesslike demeanor to all hotel guests, clients, agents, and the community. You are a positive, hardworking team member who will conduct the business of the property's front office in this dynamic work...
-
Guest Services Agent
1 month ago
Pismo Beach, United States Martin Resorts Full timeAs a Guest Services Agent, you are customer-service oriented individual who is dedicated to representing the hotel with enthusiasm, professionalism, and a businesslike demeanor to all hotel guests, clients, agents, and the community. You are a positive, hardworking team member who will conduct the business of the property's front office in this dynamic work...
-
Guest Services Representative
2 weeks ago
Virginia Beach, Virginia, United States VSA Resorts Full timePosition Title: Front Desk Agent (Full-Time & Part-Time)Department: Front OfficeOverview:VSA Resorts is seeking dedicated Full-time and Part-time Front Desk Agents to deliver exceptional service to our guests. The Front Desk Agent plays a crucial role in managing guest interactions, addressing inquiries related to hotel services, and providing travel...
-
Guest Services Representative
2 weeks ago
Virginia Beach, Virginia, United States VSA Resorts Full timePosition Title: Front Desk Agent (Full-Time & Part-Time)Department: Front OfficeOverview:VSA Resorts is seeking dedicated Full-time and Part-time Front Desk Agents to deliver exceptional service to our guests. The Front Desk Agent plays a crucial role in addressing customer inquiries related to hotel services, assisting with guest registration, and providing...
-
Guest Services Representative
7 days ago
Virginia Beach, Virginia, United States VSA Resorts Full timePosition Title: Front Desk Agent (Full-Time & Part-Time)Department: Front OfficeOverview:VSA Resorts is seeking dedicated Full-time and Part-time Front Desk Agents to deliver exceptional service to our guests. The Front Desk Agent plays a vital role in managing guest registrations, addressing inquiries related to the hotel, and providing travel guidance.Key...
-
Guest Services Agent
7 days ago
Miami Beach, United States Highgate Hotels Full timeThe Part-time Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Greet and w Guest Service, Agent, Guest, Hotel, Operations
-
Guest Services Representative
2 weeks ago
Virginia Beach, Virginia, United States VSA Resorts Full timeFront Desk Agent (Full-Time & Part-Time)Department: Front OfficeSummary:VSA Resorts is seeking dedicated Full-time and Part-time Front Desk Agents to deliver exceptional service to our guests. This role involves addressing inquiries related to the hotel, managing guest registrations, and providing travel information. The Front Desk Agent plays a crucial role...
-
Guest Services Agent
3 months ago
Fernandina Beach, United States Innisfree Hotels Full timeInnisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. Location: Springhill Suites Amelia Island Guest Service Agents are the face of the hotel as they are often the first people guests interact with upon arrival. A Guest Service Agent, is responsible for accommodating all...
-
Guest Services Agent
6 days ago
Myrtle Beach, United States Innisfree Hotels Full timeInnisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. Location: Holiday Inn Resort Surfside Beach Guest Service Agents are the face of the hotel as they are often the first people guests interact with upon arrival. A Guest Service Agent, is responsible for accommodating all...
-
Guest Services Agent
3 months ago
Fernandina Beach, United States Innisfree Hotels Full timeInnisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard. Location: Springhill Suites Amelia Island Guest Service Agents are the face of the hotel as they are often the first people guests interact with upon arrival. A Guest Service Agent, is responsible for accommodating all...
-
Guest Service Agent
3 months ago
Miami Beach, United States Hilton Cabana Miami Beach Resort Full timeDescriptionOverlooking the Atlantic Ocean, the Hilton Cabana Miami Beach Resort offers direct access to the beach and the nine-mile Miami Beachwalk. Features include two ocean-view outdoor pools, poolside cabanas, and our private beach. Enjoy complimentary bike rentals and our bar with beach service.Shift Pattern: variable with typical shift times from...
-
Guest Services Representative
7 days ago
Virginia Beach, Virginia, United States VSA Resorts Full timePosition Title: Front Desk Agent (Full-Time & Part-Time)Department: Front OfficeOverview:VSA Resorts is seeking dedicated Full-time and Part-time Front Desk Agents to deliver exceptional service to our guests. This role involves addressing inquiries related to hotel services, assisting with guest registration, and providing travel information.Key...
-
Guest Services Representative
7 days ago
Virginia Beach, Virginia, United States VSA Resorts Full timePosition Title: Front Desk Agent (Full-Time & Part-Time)Department: Front OfficeSummary:VSA Resorts is seeking dedicated Full-time and Part-time Front Desk Agents to deliver exceptional service to our guests. The role involves addressing inquiries related to hotel services, assisting with guest registration, and providing travel guidance.Key...
-
Guest Services Representative
2 weeks ago
Virginia Beach, Virginia, United States Best Western Center Inn Full timeJob OverviewBenefits and AdvantagesFlexible Work HoursPerformance IncentivesPosition SummaryWe are looking for a warm and welcoming Front Desk Agent to deliver outstanding service to our hotel patrons. The Front Desk Agent will facilitate the check-in and check-out procedures, distribute room keys, and handle payment transactions. Additional duties include...