Current jobs related to Field Customer Support Specialist - Draper - RAC Brands

  • Field Customer Support Specialist

    3 weeks ago

    Draper, Utah, United States Acima Full time

    Job OverviewAcima is seeking a highly motivated and detail-oriented Field Customer Support Specialist to join our team. As a Field Customer Support Specialist, you will be responsible for managing customer accounts and meeting Company collections expectations by resolving past due accounts.This role may involve utilizing a Company vehicle to complete...

  • Field Customer Support Specialist

    1 month ago

    Draper, United States Acima Full time

    Job DescriptionJob DescriptionField Customer Support Specialist (Collections)Location: Louisville, KYWho We AreAt Acima, our mission is to empower individuals and families by providing accessible Lease-To-Own solutions that enhance their quality of life with ease of access to the things they need and want. We can provide this access by being a leader in the...

  • Technical Support Specialist

    2 weeks ago

    Draper, Utah, United States Spectraforce Technologies Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Spectraforce Technologies. As a Technical Support Specialist, you will be responsible for providing world-class technical support to our clients.Key Responsibilities:Address end-user queries and issues via phone, email, and chat...

  • Technical Support Specialist

    4 weeks ago

    Draper, Utah, United States Spectraforce Technologies Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our Client Response Services team at Spectraforce Technologies. As a key member of our internal technical support team, you will be responsible for providing world-class quality of service to our end-users through phone, email, and chat support.Key ResponsibilitiesAddress...

  • Bilingual French Customer Support Specialist

    1 month ago

    Draper, United States Tesla Full time

    Tesla is looking for a Bilingual French Tesla Support Specialist to work onsite in Draper, UT on one of the most progressive vehicle brands in theworld. This position requires a high-level customer and employee interaction,so the ideal candidate will require a strong level of customer service skillsand experience. The overall responsibility of this role is...

  • Customer Support Specialist

    1 week ago

    Draper, Utah, United States NexHealth Full time

    About NexHealthNexHealth is revolutionizing the healthcare industry by connecting patients, doctors, and developers. Our mission is to accelerate innovation in healthcare, and we're doing this by automating the integration with health record systems. This has paved the way for a new generation of disruptive health-tech companies.Here are some of our...

  • Technical Support Specialist

    2 weeks ago

    Draper, Utah, United States HonorVet Technologies Full time

    Job Title: Engineering - ETO Client Services - Client Response Services Agent Job Summary: We are seeking a skilled Technical Support Specialist to join our team at HonorVet Technologies. As a Client Response Services Agent, you will be responsible for addressing end-user queries and issues via phone, email, and chat support. Key Responsibilities: *...

  • Technical Support Specialist

    2 weeks ago

    Draper, Utah, United States Insight Global Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Insight Global. As a Technical Support Specialist, you will be responsible for providing world-class technical support to our clients.Key ResponsibilitiesAddress end-user queries and issues via phone, email, and chat support.Provide timely updates to end-users and...

  • Field Marketing Specialist

    3 weeks ago

    Draper, Utah, United States Pluralsight, LLC Full time

    About the Role:We are seeking a highly motivated and experienced Field Marketing Specialist to join our Public Sector team. As a Field Marketing Specialist, you will play a critical role in supporting the execution of federal, state, local, and higher education marketing strategies, including in-person events and related programs.Key...

  • Technical Support Specialist

    2 weeks ago

    Draper, Utah, United States Innova Solutions Full time

    Job DescriptionInnova Solutions is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing world-class technical support to our clients. This includes addressing end-user queries and issues via phone, email, and chat support.Key Responsibilities:Provide technical support...

  • Technical Support Specialist

    4 weeks ago

    Draper, Utah, United States Judge Group, Inc. Full time

    Job Title: Help Desk SupportAbout the Role:We are seeking a skilled Technical Support Specialist to join our dynamic team at The Judge Group, Inc. As a key member of our technical support team, you will provide top-notch support to our global clients, ensuring their technical needs are met with exceptional customer service skills.Key Responsibilities:Provide...

  • Technical Support Specialist

    1 week ago

    Draper, Utah, United States LanceSoft Full time

    Job Title: Technical Support SpecialistJob Summary:LanceSoft is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing world-class technical support to our clients. This role requires excellent communication skills, a strong understanding of technical concepts, and the ability...

  • Service Desk Support Specialist

    2 weeks ago

    Draper, Utah, United States Stefanini Full time

    Job SummaryWe are seeking a highly skilled Service Desk Support Specialist to join our team at Stefanini Group. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide timely and effective technical support to clients via phone, email,...

  • Customer Experience Specialist

    2 weeks ago

    Draper, Utah, United States Nav Full time

    About NavNav is a company that helps small business owners succeed by simplifying business finances and increasing access to business credit. We believe in the power of tight-knit communities and strong local economies.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Customer Care team as a Customer Experience...

  • Network Support Specialist

    3 weeks ago

    Draper, Utah, United States ICONMA, LLC Full time

    Job DescriptionAt ICONMA, LLC, we are seeking a highly skilled Network Support Specialist to join our team. As a key member of our technical services team, you will be responsible for providing top-notch support to our clients.Key Responsibilities:Provide technical support for network-related issues, including LAN and WAN troubleshooting.Utilize strong phone...

  • Network Support Specialist

    3 weeks ago

    Draper, Utah, United States ICONMA Full time

    Job DescriptionJob Title: Client Response Services AgentJob Summary: We are seeking a highly skilled Network Support Specialist to join our team at ICONMA. The ideal candidate will have a strong background in Networking (LAN/WAN) and CRS experience, with a minimum of 3 years of hands-on technical knowledge and troubleshooting skills.Responsibilities:Provide...

  • Network Support Specialist

    3 weeks ago

    Draper, Utah, United States ICONMA Full time

    Job DescriptionJob Title: Client Response Services AgentJob Summary: We are seeking a highly skilled Network Support Specialist to join our team at ICONMA. The ideal candidate will have a strong background in Networking (LAN/WAN) and CRS experience, with a minimum of 3 years of hands-on technical knowledge and troubleshooting skills.Key...

  • Member Support Specialist

    4 months ago

    Draper, United States VASA Fitness Full time

    POSITION DESCRIPTION POSITION TITLE : Member Experience Specialist (MES) COMPENSATION : Base rate of $11.40 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales! JOIN OUR TEAM At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of...

  • Customer Service Representative

    3 weeks ago

    Draper, Utah, United States Nav Full time

    Customer Care SpecialistNav is seeking a highly motivated and customer-focused individual to join our Customer Care team as a Customer Care Specialist. As a key member of our team, you will be responsible for providing world-class support and service to our valued customers, ensuring their needs are met and exceeded.Key Responsibilities:Respond to customer...

  • Help Desk Support Specialist

    4 weeks ago

    Draper, United States Strategic Staffing Solutions Full time

    Client Response Services Agent - Help Desk Support SpecialistLocation: Draper, UTStart Date: November 11, 2024End Date: May 9, 2025Pay Rate: $25.50 per hourAre you ready to take on a new challenge in the world of technical support? Join our client, a leading global financial services institution, as a Client Response Services (CRS) Agent! This role offers an...

Field Customer Support Specialist

3 months ago

Draper, United States RAC Brands Full time
Job Description

Field Customer Support Specialist (Collections)

Location: San Antonio, TX

Who We Are

AtAcima,our mission is to empower individuals and families by providing accessible Lease-To-Own solutions that enhance their quality of life with ease of access to the things they need and want. We can provide this access by being a leader in the Lease-To-Own space where we offer customers the ability to acquire their dream products without the constraints of traditional Financing. AtAcimawe currently have over 30,000+ retail partners and are growing daily Through innovation, integrity, and dedication to customer satisfaction, we are the premier choice for leasing services, enriching the lives of our customers one lease at a time.

The Role

The Field Customer Support Specialist (collections) is responsible for managing customer accounts and meeting Company collections expectations by resolving past due accounts. This role may utilize a Company vehicle to complete customer home field visits and product returns in a manner consistent with Acima standards, policies, and procedures.

Compensation

The Field Customer Support Specialist position is paid hourly in accordance with Acima's usual payroll procedures.In addition to a starting hourly rate of $18 per hour, the position may be eligible for various bonus and/or incentive programs in effect. To be eligible to receive bonuses or incentives, the role must be actively employed and meet all other requirements established in the bonus or incentive plan; unless otherwise required by applicable state or local law

Key Responsibilities

  • Coordinate with collections team to assist in resolving past due accounts
  • Maintain accurate records of past due account activity
  • Maintain accurate records of all field activity
  • Complete customer field visits in a timely manner as assigned
  • Complete customer product returns as scheduled
  • Keep assigned vehicle(s) clean and maintained
  • Follow all safety and product handling procedures
  • Handle sensitive payment information securely
Job Requirements
  • Must be at least 18 years of age
  • High school diploma or GED
  • Valid state driver's license and good driving record
  • Excellent communication and customer service skills
  • Ability to talk on the phone when needed
  • Ability to lift and move heavy items
  • Capable of using basic technology
  • Proficiency in Microsoft Office Suite and other relevant software applications
  • Ability to work independently and with others
  • Organized, with time-management skills
  • Past collections or door to door sales experience or familiarity with the leasing industry is preferred
Why Work For ACIMA?
  • Award Winning Culture
  • Career Growth Opportunities
  • Weekly Pay
  • Bonus potential (based on performance)
  • Full Benefits (Health, Dental, Vision), Life Insurance, LTD, STD, FSA, 401k, Supplemental Life Insurance, Spouse/Dependent Life Insurance, Legal Insurance, Accident Insurance, Limited Purpose Plan, Identity Theft Protection Plan, Hospital Indemnity, Critical Illness
  • PTO
  • 401k Match
  • Discounts from Acima partners
  • FSA/HAS


Expected Hours of Work

This is a full-time position. The days and hours of operation are Monday through Sunday. The days and hours that you will actually work will vary, but will include evenings and weekends.

Physical Demands

The physical demands described here are representative of those that must be met by a Coworker to successfully perform the essential functions of this job. While performing the duties of this job, the Coworker is regularly required to talk and listen to coworkers and customers. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The Coworker must frequently lift and/or move (push/pull) heavy items and merchandise. All Coworkers are expected to adhere to all Company safety guidelines while meeting the physical demands of the job.

Acima is an equal opportunity employer committed to ensure that all employment decisions are made on a non- discriminatory basis, and without regard to actual or perceived race (the definition of race also includes traits historically associated with race, including, but not limited to, hair texture and braids, locks, and twists), religious creed, color, national origin, ancestry, physical or mental disability, genetic information (including testing and characteristics), sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity, transgender, and gender expression), age, sexual orientation, citizenship status, veteran status, uniformed servicemember status, or any other consideration protected by federal, state or local law.

This job description is not intended to be all-inclusive. Coworker may perform other related duties as negotiated to meet the ongoing needs of the organization.