Client Support Specialist

3 months ago

Brunswick, United States Crimcheck Full time

**Crimcheck**

**Client Support Specialist - Drug Testing Division**

**Brunswick, OH - Full Time**

**About Crimcheck**: We're a team of professionals dedicated to helping employers hire candidates and making it easy for job applicants land their dream job. We created a tech company that combines data science, streamlined design, and technology to:

* Build products that simplify the hiring process

* Personalize our service to provide the best product out there

* Engage with our clients through human experiences

**Our Culture:**

Crimcheck's culture is at the forefront of our mission. We put our team first and work every day to upgrade our work environment and communications. We love challenges, enjoy rigorous effort, and learn from our mistakes as we continuously improve. We do great things together and believe that success is built on relationships both with our clients and our employees. We have relentlessly high standards and continuously raise the bar on the quality of everything: our products, services, processes, and people.

**What you'll do:**

Becoming a Client Support Specialist in the Drug Testing Division at Crimcheck means launching a career with a company **ranked on the Inc. 500 for the last five years.** Through training, you will learn how to assist our clients in the management of their drug testing programs through email, phone and chat.

**About you:**

* You love working with customers to provide them with service that exceeds their expectations.

* You enjoy and are comfortable learning new software platforms. Your enjoy multitasking and a fast paced environment.

* You are an optimistic and attentive teammate who listens to clients, figures out what really matters.

* Articulate, personable, and reliable with great computer skills and professional email etiquette.

* You have a knack for empathetic relationship building, sense of urgency and organizational skills.

**Requested Experience:**

1-2 years of relevant work experience in a fast paced office environment.

**Work hours and environment:**

Monday-Friday 8:30AM-5:00PM EST. Applicant required to maintain own high-speed internet connection during any remote work period. Computer and phone provided.

**Benefits:**

* Medical, Dental, 401K, in addition to 100% sponsored Vision, STD, LTD and Life. PTO after 90 days.

* 401(k) plan to help you save for retirement plus a company match

* Company bonus plan

**EEO statement**

Crimcheck is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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