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Field Service Engineer

4 months ago

Boise, United States ASML Full time

Job ID: J-00295947
Introduction to the job

As our Field Service Engineer, you will be part of a team of engineers who help our Customer Support (CS) organization install, repair and maintain ASML systems at customer sites. You ensure that our chipmaking systems work as they should and be part of the technology innovation thats moving the world forward.

Youll be a technical expert who will work with coworkers, customer & field support in isolating and solving problems to maintain and optimize equipment on a daily basis enhancing functionality and prevent problems. You will act as a resource for users on routine malfunctions and will be responsible for the necessary transfer of know-how to the customer.

Youll report to the Group Leaders, but youll also be part of the larger Customer Solutions & Support sector where the in-fab installation and optimization of ASML products happens

Role and responsibilities

Install equipment at customers locations, including equipment with new features, unload components, inspect for damage, assemble, align and test.

Analyze applicability, accuracy and adherence to design specifications.

Evaluate and diagnose problems and make appropriate repairs, escalating when necessary.

Answer customer questions and assist customers in a professional manner.

Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.

Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis.

Provide appropriate support and assistance to less experienced ASML personnel as necessary.

Education and experience

To help us tackle the technical challenges we face, youll need experience working on high-tech products and with complex processes. As a Field Service engineer, youll need:

Bachelors degree or equivalent combination of education, skills and experience is preferred.

At least 1 year experience in the installation, qualification, repair and maintenance of semiconductor equipment is preferred

At least 1 year experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.

The ability to fluently speak, read, and write in English is required.

Skills

Ability to complete assignments with attention to detail and high degree of accuracy.

Proven ability to perform effectively in a demanding environment with changing workloads.

Work independently or as part of a team and follow through on assignments with minimal supervision.

Clear and effective communication skills.

Ability to establish and maintain cooperative working relationships with co-workers and customer.

Work according to a strict set of procedures within the provided timelines.

Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and semiconductor processes, and relevant software.

Other information

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

While performing the duties of this job, the employee routinely is required to sit, walk, talk, hear, use hands to keyboard, handle, and feel, stoop, kneel, crouch, twist, reach, and stretch.

The employee is occasionally required to move around the campus.

The employee may occasionally lift and/or move up to 25 pounds in weight unaided.

May require travel dependent on company needs.

Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The environment generally is moderate in temperature and noise level.

Must be able to read and interpret data, information, and documents.

Can observe and respond to people and situations and interact with others encountered in the course of work.

Willingness to continue learning and growing in a professional environment is necessary.

Work is conducted at a customer site and requires familiarization with customer rules and policies regarding worksite behavior and safety.

Expect to spend more than 50% of the time inside the clean room working with electromechanical equipment.

Expect to work compressed work weeks, 12 hour shifts.

Expect to rotate between day and night shifts as needed to support business needs.

EOE AA M/F/Veteran/Disability

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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