Resident Relations Coordinator

4 weeks ago

Cambridge, United States Brookfield Properties Full time

Location

91 Sidney Street - 91 Sidney Street

Business

We know that a one-size-fits-all approach doesnt work when it comes to residential living. Thats why, at Brookfield Properties, our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.

If youre ready to be a part of our team, we encourage you to apply.

Job Description

Position Summary

Serves as a point of contact for resident interactions on site. Assists with the administrative and coordination for move-in process, resident requests, customer follow-up, renewal process, move-out process, resident transfers, and evictions.

This position may be required to work weekends.

Essential Job Functions

1. Promotes positive, proactive customer interactions to make their experience of the highest quality.

2. Solves simple to complex resident relations issues in a timely manner and ensures that all relevant information regarding resident concerns and requests are accurately recorded.

3. Assists residents with the move-in and move-out process as needed.

4. Supports and ensures timely input, proper use and full utilization of on-site PC-based property management software systems including assistance in training of new employees and ongoing training of property employees.

5. Performs resident retention calls according to guidelines currently in place and assists with the resident retention process which includes renewal paperwork.

6. Assists with achieving financial goals through closing on renewals and transfers, participating in leasing goals and communicating the value of our communities. Participates in performance leasing consultant duties as needed (leasing, tours, etc.)

7. Process resident applications, lease documents and related paperwork as needed.

8. Performs community inspections to ensure aesthetics are maintained to company expectation and assist with intake and input of work orders.

Education

This position requires a(n) High school diploma / GED.

Work Experience

Below is the required/preferred work experience for this position:

1 - 2 Years: Customer service - Preferred

Compensation

$21 hourly

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace

#LI-DG24

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

#BPMF

At Brookfield Properties, our success starts with our people. People like you. We develop, operate, and manage more than 800 properties and 350 million square feet of real estate across the globe. Its a feat that wouldnt be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings dont simply meet the needs of our tenants, residents, and communities but exceed them, every day.

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