![Johnson Controls International](https://media.trabajo.org/img/noimg.jpg)
HVAC Customer Service Representative
1 month ago
Be part of the future
We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.
What we offer:
• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And More
What you will do:
Under direct supervision, tracks and provides direct support for the planned service agreement renewal process. Actively participates in accounts receivable activities such as collections and new customer authorizations. Provides back up customer call handling, as needed. Provides administrative, day to day support in the service operational areas.
How you will do it:
- Responsible for the scheduling, tracking and monitoring of the touch point plans and the contract renewal life cycle process with the account owners.
- Escalate issues to appropriate individuals for timely follow-up as required.
- May require direct interaction with customers for follow-up to secure purchase orders or to meet special invoicing conditions.
- Updates the Service delivery plans as required by team.
- Runs query reports, researches and reconciles unaligned costs, such as labor hours, material purchases, expenses and other service related transactions.
- May prepare and submit service billings in a special invoice format as defined by individual customer account special handling requirements.
- Reconciliation of accounts payable exceptions as necessary.
- Researches, resolves or escalates accounts receivable disputes as outlined in the escalation process.
- Works with Accounts Receivables contact to assist with resolution of truck based team A/R issues.
- Determines appropriate actions for timely resolution.
- If needed, will interact with Customer to resolve receivable issues.
- Processes invoice credits and re-bills, as necessary.
- Proactively contacts customers ensure customer satisfaction and a commitment to pay.
- Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates up-to-date.
- Support inventory control process including updating equipment asset transactions.
- Assist CSAs in resolution of warranty/SD warranty issues.
- Provide additional service administration support, as required.
What we look for:
Required
- Must have strong interpersonal skills to effectively communicate with both internal and external clients.
- High school diploma or equivalent required, plus three to five years of related work experience, preferably within a service / sales, or technical work environment.
- Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
- Ability to prioritize work activities based upon financial impact to desired business goals.
- Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, ACCESS, Desktop Publishing and Internet business application usage.
- Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
- Experience in contract financials required.
Preferred
- Associate’s degree preferred,.
- HVAC experience preferred.
- Accounts receivable experience preferred.
- Experience and/or basic project accounting or costing principals is desired.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
We have other current jobs related to this field that you can find below
-
HVAC Customer Service Representative
2 weeks ago
Cranberry Twp, United States Johnson Controls International Full timeBe part of the future!We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.What we offer:• Competitive...
-
HVAC Customer Service Representative
3 weeks ago
Cranberry Twp, United States Johnson Controls Full timeBe part of the future!We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we'll give you the space and opportunities to grow and succeed. We are committed to make a difference.What we offer:•Competitive...
-
Customer Service Representative
3 weeks ago
Cranberry Twp, United States Mr Rooter Plumbing Full timeMr. Rooter is a premier provider of plumbing and drain cleaning services! The selected candidate will have a dynamic phone presence, excellent problem solving and customer service skills, and a working knowledge of computer software. Required:Field i Customer Service Representative, Customer Service, Dispatch, Representative, Retail
-
HVAC Customer Service Representative
2 weeks ago
Cranberry Township, United States Johnson Controls International Full timeBe part of the future!We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.What we offer:• ...
-
HVAC Customer Service Representative
2 weeks ago
Cranberry Township, United States Johnson Controls International Full timeBe part of the future!We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.What we...
-
Customer Services Representative
4 weeks ago
Cranberry Twp, United States S and T Bank Full timeCranberry: 260 Garden View Lane, Cranberry Township, PA 16066 Work Days and Expected Hours: Monday - Thursday: 8:30 AM - 4:00 PM Friday: 8:30 AM - 5:00 PM (Must be flexible around branch hours) Function: Operates a customer service window to provide customers with quality service on a variety of transactions. Suggests solutions and options to the customer...
-
Customer Care Representative
3 days ago
Cranberry Twp, United States Johnson Controls International Full timeThe primary role of the Customer Care Representative is to maintain and grow sales within a defined customer base and geographical territory. The representative will develop and execute a customer-focused strategy that will lead to greater retention Customer Care, Representative, Operations, Customer, Manufacturing, Retail
-
Customer Care Representative
2 weeks ago
Cranberry Twp, United States Johnson Controls International Full timeBuild your best future with the Johnson Controls teamAs a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the...
-
Customer Care Representative
2 weeks ago
Cranberry Twp, United States Johnson Controls International Full timeBuild your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across...
-
HVAC Service Technician
2 weeks ago
Lehigh Twp, United States Work With Your Handz Full timeCalling All Hardworking HVAC Pros: Join Our Industry Leading Crew!Are you ready to roll up your sleeves and join a team that's all about your growth and success? We're not just about the job – we're about building careers that last. We're proud to be a company that values good old-fashioned hard work and the satisfaction of a job well done. We work hard...
-
Guest Service Representative
2 weeks ago
Cranberry Twp, United States Nothing Bundt Cakes Full timeBenefits: Employee discounts Flexible schedule Free food & snacks Free uniforms At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. Youll get Guest Service, Representative, Guest, Weekend, Service, Restaurant, Retail
-
Patient Service Representative, 4 days/wk
2 months ago
Cranberry Twp, United States US Derm Support Roles Full timeOverviewCome join our team! We have an immediate need for a Patient Service Representative in our Cranberry Township, PA clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you!Full Time: Tues 7am-5pmWed 7am-6pmThurs 7am-5pmFri 7am-2pmSummaryThe Patient Service...
-
HVAC Truck Based Service Manager
1 month ago
Cranberry Twp, PA, United States Johnson Controls International Full timeBuild your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the...
-
Customer Service Representative
3 months ago
Clinton Twp, United States Mr Electric Full timeEstablished in 1994, Mr. Electric is a global franchise organization providing electrical installation and repair services. Recognized by magazines among its "Franchise 500," Mr. Electric franchisees provide these services to both residential and commercial customers. At almost 200 locations worldwide, each location is independently owned and operated. Our...
-
Patient Service Representative, 4 days/wk
4 weeks ago
Cranberry Twp, United States US Derm Support Roles Full timeOverview Come join our team! We have an immediate need for a Patient Service Representative in our Cranberry Township, PA clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you! Full Time: Tues 7am-5pm Wed 7am-6pm Thurs 7am-5pm Fri 7am-2pm Summary The Patient...
-
Field Service Operations Manager
7 days ago
Cranberry Twp, United States MSA, The Safety Company Full timeMSA, The Safety CompanyField Service Operations ManagerUS-PA-Cranberry TwpRequisition ID: Type: Full-Time# of Openings: 1Category: Operations (MissionOPS)OverviewAre you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career. At MSA, SAFETY is who we are AND it is what we do. We are a...
-
Service Engineer
3 days ago
Cranberry Twp, United States Synerfac Full timeOur client in Cranberry Township is seeking a Service Engineer to join the team Duties: - In-house and on-site training of customers. - Technical service & support by phone or customer site. - Detailed documentation of customer issues. - Representative and internal staff training. - Expand technical service department - Field sales calls with our...
-
HVAC Truck Based Service Manager
4 weeks ago
Cranberry Township, United States Johnson Controls International Full timeJob DescriptionBuild your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of...
-
Customer Service Representative
1 month ago
Egg Harbor Twp, United States Western Pest Services Full timeOverview: Western Pest Services is a premier provider of pest control solutions.? Western Pest Services protects more than just homes and business in our area. The homeowners know us as the local brand to get the job done and businesses know us as the local brand that will protect their brand. Getting the job done with great services is what we are all...
-
Customer Services Representative
4 weeks ago
West Goshen Twp, United States County of Chester Full timeThe Customer Service Representative (CSR) is responsible for providing vital service information to current and prospective clients by utilizing the call center system and customer comment / complaint database to log information and resolve customer questions and concerns. Individuals in this position will positively represent the Department and County by...